-
January 2026 by Shoshana Frost
Have loved FILSON products for years for myself and gifts. I wanted to write a review to note the exceptional customer service at the Vancouver store. The store manager, James, went absolutely above and beyond. Thank you for taking such good care of your customers. Great experience.
-
November 2025 by Devon Abraham
Had a great experience here. I managed 4 different Comor sports locations for a total of 7 years and have noticed that overall customer service has drastically dropped in the last decade while prices continue to go up and quality overall goes down. It makes shopping very difficult.
It was my first time in the store or trying on a Filson jacket (though I knew I’d like them). Absolutely loved everything I tried. The staff were incredibly accommodating, do an amazing job of keeping a high standard of merchandizing, and were always there if I had questions but knew how to give space if I was thinking.
You can spend half the price on half the quality on some other fast fashion or ok brands, but you’ll leave feeling like you made the right choice and happy to have spent the extra and to have finally found “the jacket” as opposed to making do with ok from competitors. This will only look better in time, other brands of this style will just fade/degrade. Good materials are hard to come by but this jacket feels amazing from its weight, to natural material breathability, to overall toughness and structure.
Great work fellas!
-
October 2025 by Paweł Czerwonka
Absolutely fantastic selection, store and staff. Went there twice, Daniel was helping me, with the other staff member who’s name I didn’t catch.
I got Rip’s jacket, and my wife Avery’s barn jacket. We’ll be back as soon as we’re in Vancouver.
Greetings from Poland friends!
-
October 2025 by Serena Javaheri
extremely helpful and friendly staff.
really recommend to check this place out if you’re in the area
-
September 2025 by Hunter Madison
I had a great time shopping at Filson!
Shop was tidy and an employee immediately went out of their way to welcome me.
The staff were very friendly and helpful when it came to my questions.
The products I bought were excellent!
High quality materials that offer supreme comfort.
I will definitely be back soon!
-
September 2025 by Kevin Wong
I was excited to visit this store, as I usually shop at the Toronto location. When I stopped by yesterday, there were about five employees working — one was assisting a customer, and only one acknowledged me with a greeting. I walked around the store hoping to ask a few questions about the duffel bags, as I had planned to purchase one during my visit. These bags aren’t cheap, and I was ready to buy — but despite it being clear that I was browsing and looking for assistance, no one seemed interested in helping. I’ve decided to take my business elsewhere.
-
September 2025 by Iain Gilchrist
Really helpful staff and good clothing brand.
-
December 2024 by Jun Amuan
They have huge selection of Filsons
-
December 2024 by Inimitable
I’m a Filson fan but until today everything was by mail order. Why did I wait? I live pretty far away with the ocean between us.
Since I had to come in to Vancouver anyway I made sure to go in to the store with a friend that I came to see who’s also a Filson owner. .
I tried on a bunch of different things and purchased two Jac shirts to round out my Filson accumulation and fill up my closet.
They had garments I’d never seen so I was a kid in a candy store. I’d spoken to James before when I bought two jackets over the phone and met him today. He was a great help and very nice to boot.
Dani was very patient with me and helped me pick out the two items that I bought. I could have kept going but I’ll save something for subsequent trips or calls.
Amazing staff, great selection and an attractive store so what more could I ask for!
I’ll be back… sorry Arnold.
-
December 2024 by Shane
Great product, even better service. James and Dani are amazing. I will be dealing exclusively with them for any future purchases. Thank you!
-
November 2024 by Mr Chibs
Phenomenal experience shopping here! I'm in Toronto but our location didn't have my size in the famed Mackinaw Cruiser Jacket. I called this BC store and spoke with Dani. She was just great. Knew her stuff, very personable, and helpful. Ordering sight unseen usually makes me uncomfortable but this wasn't at all the case here. My Macknaw delivered today along with some extras I got a hand written note. This wasn't expected but seeing the way I was treated, of course it tracks! The Jacket fits like it was tailored for me and I'm honestly smitten with it.
This was a masterclass in how customer service over the phone should be. I wish Dani and Filson continued success! Thank you!!
-
October 2024 by Eric
I took my friend here and convinced him to buy a nice shirt. That night he got laid because of that shirt. If that isn't five stars I don't know what is. The quality speaks for itself.
-
September 2024 by YuLee
Best store ever! The staffs are very kind especially James. We wanted to buy everything !!! Wonderful shopping ever!
-
May 2024 by West Bielstein
We didn't end up buying anything, however, the two gentlemen working were very friendly, chatting as we looked around the store and helping my mother look for a cap.
-
March 2024 by Gillian G
All the staff in the Vancouver store are extremely helpful to answer all questions you have about the products. Thanks to James and Dylan especially for helping me with the product I was looking for this time, really appreciate it. Thanks, we will be back.
