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January 2024 by Karina Vilches
I am writing to express my disappointment with the service I received during a recent visit to your store. While trying to complete a return, an employee laughed at me when I made a mistake while spelling my name. This unprofessional behavior made me feel embarrassed and unwelcome as a customer.The lack of respect displayed during this interaction has led me to reconsider future visits to your store. I hope this issue can be addressed to ensure better customer experiences in the future.
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January 2024 by Charlotte K.B. Harman
Fabulous experience with this store. Rebecca was amazing in helping me place an order by phone. Lovely service and so easy to work with. 10/10!
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December 2023 by Sara
Had a bad shopping experience here. They first confirmed that I can use my 20% promo code on the sales items but then refused when I was placing the order, I had to remind them that they had confirmed yesterday that I can, the manager goes "it was confirmed after our phone call that we can't stack promotions". It wasn't stacking promotions, the whole website was 15% off on all items. It was using one promo code at check out on the already reduced prices that was applied automatically.I wouldn't buy what she said cause I had confirmed with a customer service rep on Free People website and they had said it's totally doable, same as the sales reps at Park Royal branch. Anyways, after increasing the cortisol level of my blood, she goes "OK then if they had confirmed, we can accept it". They offered free expedited shipping, which I didn't really care about and it didn't undo the bad shopping experience I already had. I had a much much much better experience at the Park Royal location. My suggestion is "keep your words and don't arbitrarily change the terms & conditions. So we're all on the same page". FP stuff are expensive. On a $400 purchase, 20% is a lot of money.
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November 2023 by Angie Brown
Great brand and nice store with helpful and friendly staff.
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September 2023 by Louise Mason
In dressing room wanting a size, totally ignored by three staff members. They were more interested in curating items than selling them.
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July 2023 by Charlotte Eamonson
Love this shop, the stuff is great and the staff members are super helpful! Would love to have a FP Movement too!
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June 2023 by Jodie Tang
Shopped here a few days ago and the employees were super kind and friendly. Thanks Danna for being so helpful!:)
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June 2023 by Roo Wyda
I was in the store yesterday in search of a different size to an item I had purchased at a different location. Kristi set me up with a fitting room and offered to take a browse through the store to see if anything else jumped out that might go with the outfit I was putting together. And she knocked it out of the park! She has tons of fresh ideas from colour to sizing to styling. Thanks Kristi, looking forward to your ideas next time I'm putting together an outfit :-)
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June 2023 by Broken Angelics
The 3 sales girls were very kind to each customer who entered the store. I was able to return my online purchase without any hassle and they let me know I could order directly from the store in future. Thanks for the quite good service and advice on purchasing sets.
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March 2023 by Aneesa
Yikes. Popped in this weekend and not a single one of the three people working acknowledged me or even looked at me. The in-store selection is very limited and overpriced.
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March 2023 by Sel
The sales girls dont even acknowledge their customers. Instead one who wasn’t doing anything on the floor is to busy booking themselves an appointment for their brow fix ?
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January 2023 by Neshay Larissa
The customer service is amazing! The staff is super helpful in helping you find the clothes you’re looking for and the right sizes. Definitely would come again! :)
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January 2023 by Q T
Was visiting on Dec 27th and bought a lot of goodies with great discount. I got a jacket, a dress, suspenders, a cardigan and a suede purse. The staffs are very friendly and helpful. The clothes are always beautiful and bohemian. Keep up the good styles and more promotions please. Thank you
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December 2022 by syl via
I super love this location for Free People. The staff here is uber friendly and helpful. I had a chance to get assisted by Maryam a few times, and she rocks. She goes above and beyond to make my customer experience the best it can be. Her suggestions are always helpful and on point. I always leave this store happy and with a smile on. I love this store and its staff! Particular thanks to Maryam!
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October 2022 by Linda R
Order your items from this store and save on the duty charges. Sometimes the items are shipped from Ontario!! Return items to the store for a refund if not suitable.If you order online from their website you will get dinged for duty and the process takes longer.Staff are friendly and welcome returns especially if tags are intact and the bill is there.
