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March 2024 by Laura Thomsen
I wanted to express my gratitude for the exceptional service I received from Freeman. He not only assisted me in upgrading my device but also guided me seamlessly through the entire process. Freeman's kindness, friendliness, and utmost professionalism stood out. His dedication went above and beyond, making me feel truly special. I was so impressed that I ended up purchasing all my accessories from your store. I highly recommend Freeman and believe he deserves recognition, perhaps even a raise, for being such a valuable asset to Freedom Mobile.
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March 2024 by Midnite Koffee
Super helpful and saved me some money in the long run
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March 2024 by Benjamin
I have been here since the company was named WIND - I am constantly pleased by the service and these people here at the Pacific Center Mall are very professional - got a problem they have solutions - I fully recommend Freedom Mobile
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February 2024 by katerina quiroga
The greatest location in Vancouver!! Freeman, the best cellular representative I’ve had the pleasure of seeing, was a massive help today. Not only was he very knowledgeable, he was very personable and friendly as well. He made our experience fun and enjoyable. He ensured everything went smoothly and gave great advice. Will solely be visiting this location from now on and I recommend others to turn to him for all of their phone related needs. I’m very thankful for his help today and I cannot express how truly happy I am with everything he’s done
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October 2023 by Tin S
Bad customer service
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October 2023 by Swee
The customer service was exceptional, as the sales agent name, Freeman kept me updated throughout the entire process when I had encountered the service interruption for my phone line a couple days. He support team responded promptly and professionally. Overall, my experience with Freedom Mobile located at Pacific Center downtown Vancouver was outstanding.
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August 2023 by Kathleen Grasmann
A big thank you to Arash, manager, who set me up with a new phone and tablet (6 months free) upgrading my plan (at the same monthly charge) from 2014. Very happy Freedom Mobility customer ?
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April 2023 by Phil Murphy
The tall Asian fellow working there evening of Nov 30, 2022 is the laziest employee I've ever seen. He is not approachable, rude and acts like he doesn't want to be there.
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April 2023 by Svitlana Shukaieva
David helped me to set up two lines. I am just arriving from Ukraine and he was so helpful and with excellent customer service. I left the store happy and for sure will recommend it to my Ukrainian friends that are coming soon!
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April 2023 by Анжела Заниздра
Great experience with David setting up my prepaid service. He was nice and provided me all the info needed. Also, he even helped to set up an e-sim. 10/10!
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April 2023 by Jacob Pope
Sales agents lie in order to make a bigger sale. You lost a sale, gained a negative review, and I'm going to be telling a lot of friends and family to avoid this location at all costs.
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February 2023 by Mike Most
Don't get freedom pls don't buy your self a headache. Costumer service is so bad so bad they just charge and won't listen to you at allDon't go freedom it's really bad bad badI am having issue with the line it's not fix and yet they are charging me every month without fixing the issue.Basically I have no service and I am paying
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December 2022 by Aramesh Naroue
Great customer service by David Jarquin. He was very kind and made me walk out with a full solution. He was very kind and helpful, he even helped me to set up my new iPhone. 10/10!!
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December 2022 by Edwin Chan
Shoutout to Steven who helped me out with a Hardware Upgrade. I did my own research beforehand but he was still very helpful and had a great attitude.It’s always nice talking tech with people who are savvy with the topic and not just thinking about getting a sale. Awesome customer service.Of course, your mileage may vary, but I was satisfied with the service I got from Steven.
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November 2022 by Jairo Enrique Caicedo Uribe
Terrible Customer Service - I went to check my options to update my plan and the guy was aggressive and always interrupting my questions and asking me to go.
