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December 2023 by Simdy H.
Vancouver Rona Grandview location closing due to poor sales I visited Grandview Rona the afternoon of Dec. 7, 2023 to buy metric bolts for mounting my TV. As another reviewer mentioned, very few staff are working at this location, and so I felt lucky after finding the fasteners section by myself within 5 minutes of entering the store. Then came a bigger challenge: finding the right size metric bolts within that section. After about 10 minutes of searching, I found some which fit my TV, but they didn't have heads I could tighten with my screwdriver. I wanted to ask someone familiar with that section if there were other metric fasteners I hadn't noticed, but I didn't see anyone in the department, so I asked a (rare) passing worker if they could help me. They tried their best, but we didn't find any metric bold I hadn't already seen. I asked them if this store is always short-staffed, and they said yes, and that, like Lowe's/Rona in Queensborough, Grandview Rona would also be permanently closing due to poor sales. I said that I also shop at Home Depot in Vancouver and Burnaby, and that they appear to be doing well based on their stores being at least partially full of customers. They replied Home Depot is more successful at keeping customers because they employ enough people to help customers, unlike Rona/ Lowe's. They added, "Home Depots pays their staff better, and does not continually reduce employee hours, forcing experienced workers to quit and be replaced by new, often inexperienced ones unable to help customers find what they need."
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December 2023 by Suzy L.
I was happy Rona/ Lowe's Grandview Hwy. had my kitchen faucet in stock and that I could find it on the shelf myself, but unimpressed by management's decision to NOT make life easier for customers by having enough workers to meet customer needs. While I may continue shopping at this Rona location because it is close to my home, I'd go elsewhere if other retailers had more workers and the products I need at affordable prices. Rona, Lowe's and all employers should do the right thing and maintain sufficient staffing levels while paying their workers liveable wages to retain experienced people eager to provide customers with wonderfully remarkable service. Unfortunately that's a large step towards competing with Amazon and Home Depot that Rona management isn't prepared to take as their focus is on short term profitability instead of doing what's right for customers, employees and their shareholders. That's why I think they are not a good corporate citizen.
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November 2023 by Jeffrey Lo
Great selection of plants at a good price
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August 2023 by Glenn Robertson
The lady name of "Bindu", was very helpful, pleasant, and kind.I appreciated her going far out of her way to help me find what I was looking for. She is awesome!The world could use more helpful people like her. Thanks
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July 2023 by Michael L.
Did not think the service could be any worse...but I was wrong. Received an email that Lowe's had cancelled my on-line order. Called Lowe's and they advised the item is not available at the store. I advised I knew that, which is why I ordered it on-line. Checked the inventory on-line today, and it showed 3 in stock. Called to have someone go to the aisle to ensure there was at least 1 on the shelf. After being routed to 3 different employees, it was confirmed that there were none available at the store. They advised to call back and have Customer Service back order the item. I called back Customer Service and after explaining what I wanted, they again transferred me to a sales associate who confirmed they had none available at that time. Aaaaah. I called back and explained it all again with the item number. This time the sales representative advised he would take my contact information and get back to me when they have the item back in stock. Again in awe at the lack of competency of the Lowe's employees that I have dealt with on this simple matter. Should have just ordered it from Amazon and saved all this hassle.
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July 2023 by Remi C.
When returning an item, with the receipt in hand.they treat you with contempt, the worst customer service, Its no surprise that they are going the way of the Dodo bird and Home depot is exploding
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June 2023 by Mike Lee
Hard to walk around, not easy to find what you want.
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June 2023 by Philip L.
Went there for the save the tax event I would say don bother as there's s laundry list of stuff that is in fine print that doesn't apply. I was duped, they should have at least let customers know on purchase, or change the website to not go to merchandise that does not qualify for save the tax. This is highly misleading . Manager of the store did not even use a discount discretion for customers who generally felt they were mislead into the shopping st the store. I for one will be glad they close down . Never again
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October 2022 by Heidi B.
I bought some items and chose to get an email receipt when I checked out at the store. When I brought the items back for return I was told that email receipts can not be used for returns. The sales associate said this time they would do the return but in the future I should be aware that email receipts are only for my records and not valid for returns. This did not make much sense to me and when I looked at my email receipt it said at the top "Use this just as you would a paper receipt for proof of purchase, record keeping, returns, and more."
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July 2022 by Maryam A.
The store is fine, I have done collect and pick up before with no issues. However, if you are thinking about shopping on Lowes.ca think again! Do not waste your time and money there. They work with Fedex. I placed an order on June 27th and Lowe's sent me an email on June 28th that the items have been sent to a courier. Today is July 13th and not only I haven't received them I can't even track my shipment since it only says: "Availability date will be displayed soon. Item(s) on the way Tracking details will be available once the package arrives at the FedEx facility. Please check back soon!" This is very very frustrating!!!! Fedex is not responsive and Lowe's says it's out for shipment. I don't think they should blame Covid for this! Fedex and Lowe's Get your shi* together!!!! This is not the right way to conduct a business!!! order number: SO-0005260452
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May 2022 by Paula L.
The head of cashier at customer service here does not actually do the work or even attempt to try, or pretend to try. No matter what you ask her she just has a canned response with it is not possible or not part of the company policy. She was very pleasant otherwise so perhaps it is more of a reflection of the management of this store and how poorly managed it is to not actually vette their employees and how they deal with customer service issues. Despite showing the policies written on the Lowe's website which customer service was directly contradicting they refuse to follow simple policies like price matching, even to their own store. Save yourself some time, just go to the Home Depot. It is a shame as Lowe's in the US was so great, so this is definitely tarnishing their brand and reputation especially for Canadians who are visiting it for the first time.
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December 2021 by Siu Hong Lum
Just a close place to grab stuff like for pest control, plants, wood, ect. Add a few electronic things for the house and what it, and there you go.Use the app to purchase stuff that you can't find at the local. I did that for my patio stuff.
