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December 2023 by Laura O.
Once we got my travel credit card all figured out (which took over 3 weeks) I have been very happy with the service of the tellers and staff at HSBC on Pacific. Very convenient and nice to have humans to meet with.
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June 2023 by Karen Ethier
My husband & I have been in this HSBC branch twice in the past ten days trying to resolve various debit card and online banking issues. Each time our initial interaction was with a different trainee staff member who was not able to assist us, but each was able to reach out to a more knowledgeable colleague. During each visit our issues were resolved in a timely, courteous, and thorough manner.
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July 2022 by Calum Hawksford
Don’t use their atm I only use it cause I have a credit union institution and I don’t get charged fees for using atm but the machine ate my bank card I was stuck in Vancouver for the night cause of this
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November 2021 by P
The level of incompetence at this branch is astonishing. And Shrey is at the top of the list. Congrats, you win for being the most incompetent person at this branch. I wish you all the best in wasting more of people's time.
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September 2021 by Abdullah Toumeh
Worst bank I dealt with everNot the branch but HSBC in general is a big scam especially their Premier account and the lie about being able to open international accounts.I wouldn’t recommended for any one not even for everyday banking.
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September 2021 by Alice
Two women staffs have the worst attitude, they speak Cantonese with each other while one of them is helping me, which is not professional and not respectful. Decided to not come here again, would rather call the customer service than come here and experience sarcasms here.
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September 2021 by gor Ernest
in richmond,all hsbc branch i visit is terrible and busy.i go here because i have to pay strata fee nearby. branch is quiet and fast and stuff attitude is best compare other branch.if other hsbc branch as good as this one,i wouldnt cancel my hsbc account
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September 2021 by L H
The front teller really have bad attitude... Never go there again.Not only to me, but also to the female old lady before me...I'm not sure what exactly happened it the old lady was furious...I just do my own banking stuff and gone.I will never go into that bank again.I went to HSBC in Richmond, Burnaby and Langley... Never have any problem.I have been with HSBC for over 20+ years... Since elementary school when I deposit my 1st $5.Overall, I guess she just need more training...
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November 2020 by Nicholas S
Karen was very helpful in getting my accounts setup. She went through all of my options and helped me to select the package that would work best for me. She also suggested a few things I could do to take advantage of a bonus offer. Thanks Karen!
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November 2020 by Remi Mortier
Most of the staff are helpful and courteous, however avoid Teresa at all cost. I would rather wait longer for another staff than have to deal with her condescending attitude.
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November 2020 by Jared B.
Very nice, cooperative, and friendly advisor called Justin, who is very supportive of clients...
