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February 2024 by Joseph Wong
Very friendly and knowledgeable staff large selection of products
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February 2024 by No Name
Used to drive to True Carnivore UNTIL I found this place!! The service, products and service are much better here. The staff are great!!
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February 2024 by Hélène Dez
Knowledgeable people, lots of food/treats options.
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January 2024 by Dave F
Great staff. Good selection of everything.
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December 2023 by Selerina Hoang
Have been here couple times and the service always excellent! They are friendly and attentive. Lovely for them that they send card to my pet on his birthday! Great local store that you should drop a visit!
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November 2023 by A M
Love it there !Complete supplies for your loved pet, great customer service. Reasonable prices and easy parking / easy commute.Highly recommend !!
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November 2023 by mana lee
This is a amazing shopping experience.All stuff is friendly and helpful,specially John, he is very patient in explaining and sign up for me,thank you sooooo much ^^
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October 2023 by Patrick Rogers
Great staff that are friendly and helpful. They always pay attention to our dog. Prices are competitive and they have a big selection of merchandise, food and treats.Free parking underground. Take back alley to avoid skytrain construction and support this small business while they deal with this construction.
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October 2023 by Suey S.
Spruce Pointe pellet, 0.5% Ash, NOT for Human and Animal Consumptiom. Unacceptable for selling unsafe pellet in pet store.
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October 2023 by Yena Pae
JJ and John were the best at helping me finding some things for my dog. I needed a recommendation for diarrhea, bully sticks, and engaging toys and I bought everyting they recommended me. My dog absolutely loves it and the employees were super knowledgable and kind. The store was fully stocked, clean, and organized. I definitely would recommend this place! Thank you Korna!!
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October 2023 by Shelley Robertson
Arbutus location Kitsilano today specifically. I have always looked forward to go to this location as the staff use to be so fun, cheerful and engaging and welcoming. Today both of the staff were stand off ish. Very snotty aditude and was trying to give me a wad of 5 dollar bills of change from a 100 rather than say that he only had small bills!o Then I said I can pay with card if that's the case and said I would have appreciated it if you just communicated you only have small bills. His overall vibe was, I'm here to piss you off not I'm here to help vibe. Very sad to see.
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October 2023 by Paula Uyenaka
This is a great store. I'm sorry they can't stock Naturawls anymore.Thanks for your speedy reply.Did you by chance mean "Healthy Paws"? Happy Paws is a cooked kibble - I wouldn't consider that a replacement for raw.
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October 2023 by Serdar Eskicakit
Excellent customer service, amazing staff, they go above and beyond. Store has great variety of high quality products as well. Special thanks for the birthday gift.
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August 2023 by mahnou
I had my worse shopping experience in this store .you waste your time and money as I did. A result of my first and last shop there was 1) getting my both dogs sick with diarrhea 2)felling upset not giving me back refund even though I paid by my debit card.3)waiting in store 40 minute for supervisor to return from his break and on top of that an hour for having an answer from his manager who his supervisor informed him by text and Email. All package had their pricing tag from the store and un open except one that was the cause of my dogs sickness . believe me you wont heard respect or understood . I had to go back home for getting a print from my bank statement and return to the store to get my money back .They have poor customer service with bad attitude.
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August 2023 by marzieh nouhi
I had my worse shopping experience in this store .you waste your time and money as I did. A result of my first and last shop there was 1) getting my both dogs sick with diarrhea 2)felling upset not giving me back refund even though I paid by my debit card.3)waiting in store 40 minute for supervisor to return from his break and on top of that an hour for having an answer from his manager who his supervisor informed him by text and Email. All package had their pricing tag from the store and un open except one that was the cause of my dogs sickness . believe me you wont heard respect or understood . I had to go back home for getting a print from my bank statement and return to the store to get my money back .They have poor customer service with bad attitude.
