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December 2023 by Elizabeth MacKinnon
This is a great store for many thingsI got a way better price on my appliances and flooring than I could get in other big box stores.There return policy is better and they give way better advice and personal service
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December 2023 by Suzy Li
I was happy Rona/ Lowe's Grandview Hwy. had my kitchen faucet in stock and that I could find it on the shelf myself, but unimpressed by management's decision to NOT make life easier for customers by having enough workers to meet customer needs. While I may continue shopping at this Rona location because it is close to my home, I'd go elsewhere if other retailers had more workers and the products I need at affordable prices.Rona, Lowe's and all employers should do the right thing and maintain sufficient staffing levels while paying their workers liveable wages to retain experienced people eager to provide customers with wonderfully remarkable service.Unfortunately that's a large step towards competing with Amazon and Home Depot that Rona management isn't prepared to take as their focus is on short term profitability instead of doing what's right for customers, employees and their shareholders. That's why I think they are not a good corporate citizen.
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December 2023 by Simdy Heeson
Vancouver Rona Grandview location closing due to poor salesI visited Grandview Rona the afternoon of Dec. 7, 2023 to buy metric bolts for mounting my TV. As another reviewer mentioned, very few staff are working at this location, and so I felt lucky after finding the fasteners section by myself within 5 minutes of entering the store.Then came a bigger challenge: finding the right size metric bolts within that section. After about 10 minutes of searching, I found some which fit my TV, but they didn't have heads I could tighten with my screwdriver. I wanted to ask someone familiar with that section if there were other metric fasteners I hadn't noticed, but I didn't see anyone in the department, so I asked a (rare) passing worker if they could help me.They tried their best, but we didn't find any metric bold I hadn't already seen. I asked them if this store is always short-staffed, and they said yes, and that, like Lowe's/Rona in Queensborough, Grandview Rona would also be permanently closing due to poor sales.I said that I also shop at Home Depot in Vancouver and Burnaby, and that they appear to be doing well based on their stores being at least partially full of customers. They replied Home Depot is more successful at keeping customers because they employ enough people to help customers, unlike Rona/ Lowe's.They added, "Home Depots pays their staff better, and does not continually reduce employee hours, forcing experienced workers to quit and be replaced by new, often unexperienced ones unable to help customers find what they need."
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December 2023 by Simdy H.
Vancouver Rona Grandview location closing due to poor salesI visited Grandview Rona the afternoon of Dec. 7, 2023 to buy metric bolts for mounting my TV. As another reviewer mentioned, very few staff are working at this location, and so I felt lucky after finding the fasteners section by myself within 5 minutes of entering the store.Then came a bigger challenge: finding the right size metric bolts within that section. After about 10 minutes of searching, I found some which fit my TV, but they didn't have heads I could tighten with my screwdriver. I wanted to ask someone familiar with that section if there were other metric fasteners I hadn't noticed, but I didn't see anyone in the department, so I asked a (rare) passing worker if they could help me.They tried their best, but we didn't find any metric bold I hadn't already seen. I asked them if this store is always short-staffed, and they said yes, and that, like Lowe's/Rona in Queensborough, Grandview Rona would also be permanently closing due to poor sales.I said that I also shop at Home Depot in Vancouver and Burnaby, and that they appear to be doing well based on their stores being at least partially full of customers. They replied Home Depot is more successful at keeping customers because they employ enough people to help customers, unlike Rona/ Lowe's.They added, "Home Depots pays their staff better, and does not continually reduce employee hours, forcing experienced workers to quit and be replaced by new, often inexperienced ones unable to help customers find what they need."
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December 2023 by Suzy L.
I was happy Rona/ Lowe's Grandview Hwy. had my kitchen faucet in stock and that I could find it on the shelf myself, but unimpressed by management's decision to NOT make life easier for customers by having enough workers to meet customer needs. While I may continue shopping at this Rona location because it is close to my home, I'd go elsewhere if other retailers had more workers and the products I need at affordable prices. Rona, Lowe's and all employers should do the right thing and maintain sufficient staffing levels while paying their workers liveable wages to retain experienced people eager to provide customers with wonderfully remarkable service. Unfortunately that's a large step towards competing with Amazon and Home Depot that Rona management isn't prepared to take as their focus is on short term profitability instead of doing what's right for customers, employees and their shareholders. That's why I think they are not a good corporate citizen.
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October 2023 by Jun Li
Horrible experience at the customer service counter. We picked up a toilet but later found the size did not fit somehow. The length between the holes and the rear end was not indicated on the package, so only when we took it out of the box did we find that it could not be installed in our restroom. But when we tried to return it, the staff from the customer service were literally blaming us, like “we cannot return this since you have installed it and why didn’t you read the numbers on the box?” Accusatory tone. Abysmal attitude. All staff wearing poker face. Won’t come back ever.
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September 2023 by Brent Chow
I made an order online with Lowes Vancouver. They with out notifying me cancelled my order and then held my money for 5 days without ever notifying me. They tried to tell me that it was because I didn't match my billing address, the same credit card and same address I've had for over 14 years since I moved to vancouver. Then basically went and told me good luck and wait for your money and then place another order. Worst customer service ever!
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September 2023 by harlyirondark
I was at the store today and I am very pleased with how Ruben(assistant manager) handled my request. He was very helpful and polite and he listened to my concern. I also met the store manager and she was very nice as well. I told them I moved from Winnipeg to Vancouver and they warmly welcomed me. They solved my problem and I am very happy! Thank you very much! More power!
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September 2023 by Julie Barber
I had great customer service at Lowe’s in the lumber section. Emmanuel helped me and made sure I got the exact size of plywood that I needed. He was kind and friendly, I feel like not often do people leave reviews of a good experience. You could tell he cared about his work and it was great to see!
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September 2023 by Keith Ne
Useless staff then after your times wasted you get to the till to be ripped off.Would not recommend this place for significant purchases on carpentry or masonry tools.They cost 5-700% more on most brands then competitive stores.The staff are clueless. 1 in 6 know where items are and often they waste your time instructing you to wander through the store and hope for the best instead of looking on a computer when you ask where they stock items.Would recommend Summit Tools or a more credible store.
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July 2023 by Claire-Ly Lee
The delivery and take old fridge away was done in a most professional way. THANK YOU Ethan for your splendid assistance of finding the right fridge for us.
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July 2023 by Michael L.
Did not think the service could be any worse...but I was wrong. Received an email that Lowe's had cancelled my on-line order. Called Lowe's and they advised the item is not available at the store. I advised I knew that, which is why I ordered it on-line. Checked the inventory on-line today, and it showed 3 in stock. Called to have someone go to the aisle to ensure there was at least 1 on the shelf. After being routed to 3 different employees, it was confirmed that there were none available at the store. They advised to call back and have Customer Service back order the item. I called back Customer Service and after explaining what I wanted, they again transferred me to a sales associate who confirmed they had none available at that time. Aaaaah. I called back and explained it all again with the item number. This time the sales representative advised he would take my contact information and get back to me when they have the item back in stock.Again in awe at the lack of competency of the Lowe's employees that I have dealt with on this simple matter.Should have just ordered it from Amazon and saved all this hassle.
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July 2023 by N K
Absolutely garbage service Very unprofessional and lots of hidden fees not mentioned till after they are half done installations. Never had issues with Home Depot. It’s been a nightmare with constant visits of 4 times to store for a simple installation. If you want to waste your time and money this store is for you.
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July 2023 by Remi C.
When returning an item, with the receipt in hand.they treat you with contempt, the worst customer service, Its no surprise that they are going the way of the Dodo bird and Home depot is exploding
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June 2023 by Lucca C
Location on Grandview offers plenty of parking. Store layout is organized, easy to navigate, and clean. Did our shopping in the garden sections. Plenty of variety for everything outdoors and indoors. Customer service reps inside and outside were pleasant to work with. Helpful and quick to get you on your way. Over all a good shopping experience. Will visit again.
