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February 2024 by Jihye Park
I love model express, I really do. But today I had quite an unpleasant experience. I was inquiring for some bikinis and each time I asked to look at a certain style as all the products are wrapped, and in displays, if you know these type of bikinis well you will know each bikini has a different fit although most styles are one size fits all. Micro, regular, wide… etc. Unless you unwrap them before purchasing to confirm the fit you can end buying an unrefundable item that just doesn’t fit.I was unfortunately responded with an irritable attitude from the staff, although my questions were delivered with a smile in a very gentle polite way. I went there prepared to buy multiple sets for work but because I felt as I couldn’t ask a question without getting a rude and short response, I felt very uncomfortable and had no desire to shop any longer. I asked to look at 4 items and although I bought two of the 4 it was clear the staff just was annoyed from my reasonable requests.I’m glad I still was able to walk away from a couple of garments as the products are undeniably the best in the city, but I have to say I’m a little disappointed. I’ve been a customer there for almost 10 years now. Their products are affordable and well curated and the owners who were an older couple were nothing but kind and helpful every time I shopped there. Nowadays you can find all these items online but the experience of in store shopping is all determined by customer service, especially for an intimate product as lingerie.I hope the new staff reads my review be a bit more mindful to their loyal customers
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January 2024 by Mia Gordey
Extremely rude and unhelpful, I had been planning to come for months from another province and was shocked by how unnecessarily rude the lady was
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December 2023 by Holly Graphic
I love Model Express. I have the best experiences shopping there and the staff is always super helpful. I appreciate that’s it’s easy to shop both online & in store. It’s a one-stop-shop for a lot of my performance needs - heels, bottoms, lashes, outfits, you name it. Big kudos to the family that runs it - it’s an institution :)
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December 2023 by Saz Lambert
Super cute, fun & welcoming staff. I enjoy shopping here so much! They will always have something you need or as close to as possible! Favourite store in Van for sex work fits
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December 2023 by Nargis Dhirani
One of my favourite stores in Vancouver. We’re so lucky to have a store like Model Express in this city, incredibly friendly and helpful staff, amazing prices and the best place to find dance wear and pleasers. This family owned, historical store in our city should be appreciated and supported!
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December 2023 by Madeleine Service
Such a fantastic store!! The people that work there are so helpful and non judgemental, great prices, and really really great stuff. I've gotten pieces for floor work classes as well as for burning man. Such a gem in Vancouver
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December 2023 by Chris Reed
Love this store so much, such a staple of Vancouver. Always my first stop when I’m looking for performance wear and love their hours. Great location and also Kitty is so great and always really helpful!
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December 2023 by allison hayes
This store is honestly one of my Vancouver favourites and staples ? Kitty is so helpful and welcoming and so is this family run business as a whole! Great for pleaser heels (great selection and best prices in town), outfits, lingerie, etc. Thank you for helping me sparkle a little brighter Model Express
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December 2023 by Bella Sie
Love this independent, Chinese-owned business! My go-to spot for gifting specialty shoes and stockings. Easy to access location with friendly staff. Highly recommended!
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December 2023 by Dice Smith
So many cool pieces from here I've seen worn by so many others in the community and myself! Always love to hear when it's from Model Express. Love love love
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December 2023 by Skye Banks
Great stuff. Even wigs. But.. LAZY hours and staff. Not convenient for 9-5ers or night dancers. Very limited hours go home at 6 ? for a sex shop ? and rude when asked about those hours. Bad service very rude behaviour. Great for shoes and lingerie as there aren’t many options in Vancouver. You’d think they’d take that into consideration and want more money and be convenient for their customers. If you work 9-5 you won’t be able to make it in unless you live 5 mins away and get a lunch break. Can’t make it in during the day if you live far and work two jobs. You’d think they’d understand their own market, being people who probably arent getting sexy all day and want to play at night which is most people… at least consider that their main market are strippers and work nights and often aren’t in or around town until late hours. I guess when people want to go home the customer or money don’t matter ?♀️ wouldn’t have minded as much if they weren’t so RUDE when asked about this nicely. Disrespectful and defensive. They know they’re wrong for this but don’t want to work or play nice. Thanks for being so unaccommodating it’s too bad. It has so much potential.
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November 2023 by Kaley Merritt
One of the only good places to get Pleaser shoes in downtown Vancouver, and affordable lingerie. I have bought several items from here but my personal favourite is their shoes. The staff are really knowledgeable about their products, especially their shoes. The store is quite small and so they let few people in at a time, although I have never waited to get in. The staff are super attentive and helpful! This place is great for dancers, Halloween costumes, costumes in general or just for fun! It’s a fun shopping experience and they have quite a large selection especially considering it’s a smaller store. If you don’t see what you’re looking for, they can order items for you as well.
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October 2023 by Sunny Lee
The best place to get lingerie, heels, bikinis etc. In Vancouver hands down.
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August 2023 by Peter Gordon
Little local business for sexy clothes. Good people.
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June 2023 by Nicole Ashley Tamara Henry (Stormi)
Purchased my usual, arm warmers and stirrup thigh highs. Love model express. Often spending +$100 a Month lately. Really wonderful people that run the place.
