Novo Furniture, based in Vancouver since 2007, specializes in custom-made furniture including sofas, condo sofas, love seats, and sectionals. All their collections are locally crafted to order, ensuring personalized quality. Customers praise the store for its friendly and easy ordering process, highlighting the helpfulness of staff, especially a dedicated team member known for excellent service and support. The store offers a relaxed shopping experience, with options to explore fabrics and designs, often visiting local partners like Van Gogh Designs for fabric selection. Novo Furniture is known for its trustworthy and ethical approach, with owners handling issues calmly and fairly, even refunding costs when delivery challenges arise. Customers often mention the comfort and durability of their sofas, expressing long-term satisfaction. The store also demonstrates flexibility by extending hours to accommodate busy schedules. Overall, Novo Furniture is highly recommended for its quality, local craftsmanship, friendly service, and commitment to customer satisfaction.
Thank you David for helping me choose the comfiest couch. Such an easy and relaxed ordering process and simple delivery. I also appreciate your partnership with locally crafted Van Gogh - it was great to go to their warehouse and sit on their furniture and see all the fabrics. I will enjoyed this couch forever!
August 2024
I reached out to multiple stores to order a Van Goh Designs sofa. David provided the best service and pricing. Highly recommended.
June 2024
Best place to buy a sofa. David is incredibly helpful - I wish every shopping experience was like this!
