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February 2024 by Julie Holden
I've bought a few things here over the years, a TV, Apple Watch AirPods. Never any problem. Last night I went to pick up something and they were actually closed, but the door was unlocked and there were still people in there (It turned out there's another 'open box' nearby and I'd checked their hours instead). The guy said they were closed but said if I knew what I wanted, then they could do it. I was very grateful as I had come up from Richmond.This is a good go-to for items.
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February 2024 by Vishal Singh
While the prices are great, we had a very poor delivery experience from store. The person first wouldn’t confirm the time he would come, moreover, the TV when delivered, was drenched in rain. They had plastic wrap packing available at the store but decided to save a dollar and deliver the tv in this condition.Moreover, we felt that from the moment we entered the store to when tv got delivered, the elderly store manager/employee was extremely rude with us.If you’re saving 50$ on purchasing from here, please skip. As they are extremely unreliable in post sales experience as well.
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January 2024 by James Steele
Great products at great prices!!?
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December 2023 by Alice Zhou
Bought MacBook pro laptop and iPhone 15 during black Friday with them. Clean store with knowledgeable staff and free parking. Great prices.
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December 2023 by Keegan Friesen
Purchased my Apple Watch and Airpods here. Apple Watch has been perfect! My airpods had a issue and I brought them in, they immediately exchanged them, no questions asked and kept apologizing for the issue. The apologies were not needed due to the QUICK and EASY exchange. In and out in no time and with fantastic service! Thank you again!
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November 2023 by TRỌNG NGUYỄN
I ordered an ipad on bestbuy market place and paid 30 bucks for delivery and only the pick up notice was delivered and the pick up location is way far from my original shipping address. When I ask openbox they do not really care about this.Worst service ever seen.
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November 2023 by Sara Hsu (許迎双)
Good service ? Good items?
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October 2023 by alex30nc
WARNING. FIRE HAZARDS.I bought a Dyson Air Purifier from here that started a fire in my house at the plug, scorching my carpet and wall, and destroying my MacBook charger. When I reached out to the store to inquire about what they could do, or what would be my next steps, they advised me to hire a lawyer to sue OpenBox and Dyson. The rep then asked me if I did not clean the product, or mishandled it. When the fire occurred at the Outlet.I had been a regular customer of this location for a while, purchasing several products because of the price and what I thought was the quality, actually having purchased the same purifier for two other family members as well. Very disturbed that I had basically purchased my family members ticking time bombs that could start fires at any time.Will update with attached photos soon.
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October 2023 by Glen R.
Very sad that there is NO consideration of the elderly who need to use a washroom.Elderly lady had recommended this place and drove her grandson over an hour and a half to get there to buy a new iphone and they would NOT let the 73 year old lady use the washroom. She was forced to use the steps right outside the door.
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October 2023 by Amber C
More than happy with my purchase! The “open box” item I ordered from them was brand new. Great prices and fast shipping. Thank you so much!
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October 2023 by Sam Chutani
Good crew, excellent products & deals. Shoutout to the asian lady who helped reserve my product.Other staff not as helpful but overall good experience was kinda tired due to bus ride but workers here were more than happy to assist.
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October 2023 by Harshpreet singh
Got an apple watch and the airpods pro 2nd gen for a really good price. Was really torn between going for either these two or the Sony XM5s for almost the same price. The staff was great and helped me decide between the two things and helped explore some other options too.
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October 2023 by dennis carl
So get there looking for a quality laptopsThe first person I talked with was a lady who informed me when I said I wanted a laptop with superior pictureShe states that they are all the sameI'm. Like shaking my head at this pointAnd said `like really `She then didn't say a word turned and went in the back room and shut the door loudlyThen an older gent comes out and asks me what I want I said I quality laptop with good picture and USB - charging aka thunderboltHe then said that's only available on tabletsI'm thinking come on nowRude lady now a uninformed sales personI them asked to see a manager asRude now misinformed peopleHe stated that the manager wasn't on siteAnyhow if your looking for a laptop and shop there be prepared for some real difficulties dealing with what I would say people who should not be doing the job they areAnd I'm being nice saying that as pretty sure I can't say how I really feel in the treatment I sufferedCAN WE SAY IDIOTS WORK HERE
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September 2023 by Amber
More than happy with my purchase! The “open box” item I ordered from them was brand new. Great prices and fast shipping. Thank you so much!
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August 2023 by Sidharth Taank
Trish did a great job at helping me with AirPods, they are very professional and I highly recommend this store
