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November 2023 by Alexandra Permiakova
The few times I had to deal with Patagonia, they delivered. I generally like the quality of their gear and love that they will always stand behind their product. Their customer service is outstanding and their employees are knowledgeable. Thank you for making my shopping experience super easy. Have a nice day.
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October 2023 by Zoe Harvey
Every worker was nice except this one worker. When I asked her about the down jackets she was rude and unhelpful. I asked her what would be the most popular winter coat for Vancouver winters and she said she didn’t know and that there’s not really any popular ones. She left me feeling like an inconvenience and I was willing to spend $300 on a jacket but not after this rude, unhelpful interaction.
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October 2023 by Brody Isaak
lurve the gear and lurve this store. Great selection and great people to help you find the best gear for your use caseI’ve noticed there’s a lot of people that complain about the $19 shipping fee, here’s your place where you don’t have to pay.hot tip, right now they’re having an up to 50% off sale and they still have a decent amount of inventory left
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October 2023 by Martin
Excellent service. I didn’t get the guys name, but he was tall and sported a beard.
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September 2023 by Andrew Barker
I called for some help regarding a GC I ordered online (online support closed at the time) and Amber was able to help me out in getting it despite it being an online issue. Awesome service and would go here anytime!
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August 2023 by Chansu Song
I’m reading ‘Let my people go surfing.’ So I went to the store because Yvon Chouinard and Patagonia’s value impress me a lot. I want to be a part of it.But the experence of shoping there was very bad… I bought one T-shirt. And I want to get 6 more items the store does’t have so I followed online order but I didn’t bring my physical credit card. So I asked them is it possible to pay by applepay at the store now and pick up the same store later but they said no. Specialy one lady said anybody can pay with applepay. I already buy one shirt by applepay(credit card) And it need confirm by Face ID when you pay!!!Is it very big deal to order items for customer in the store even I can pay store and then pick up the same store?Also when I ask her that I want to try clothes I felt like buging the lady because no smile no welcoming gesture.I love the story of Patagonia but my experience for shoping is very bad…
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August 2023 by Hyesu Shin
The worst customer service ever:(I went to there to buy gift around 2pm store was free.I wanted ask something but no one helps me even I ask, they seems so lazy.And there was no waiting line to pay. But I’ve waited more than 15min. Because staffs were so busy to chat each other.
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August 2023 by Robert Alder
They have a bizarrely inconvenient and un-environmental policy where you cannot order over the phone or online for in store pickup. This means that if you want to save a delivery (in a dirty truck) or save the shipping fee, you cannot. Why?
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July 2023 by Rafe Cotton
Great store to be in with excellent ambiance and great customer service. A super friendly employee called Regina helped me find everything I was looking for and was able to give me great practical advice. First visit but will definitely be back!
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July 2023 by Christopher Koehn
Amazing service, amazing products! They fixed the zipper on my 20 year old Patagonia Synchilla fleece sweater, without charge, and sent it back to me good as new.
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May 2023 by Sukhvir Brar
It was on my list from so long but never had time to visit this store. Finally went there this week and I wish I could buy everything ?. Better than online shopping if you’re not sure about their sizing, because I usually wear size small and medium, but ended up buying large for me. So if you never bought anything from them before, in store shopping is best option.
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April 2023 by Vespa Boy
I was helped out with a warranty issue by Markie today. She was awesome. Give the gal a raise ????
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April 2023 by Ad C
Products are great, large selection. Love the eco-friendly partnerships they get like pick up 3!
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April 2023 by Nicole F
The staff here were so helpful! We were unsure about getting a jacket because of the price, but they reassured us that we could return it no problem if we didn't like it. Unfortunately that's what happened, but they were so nice about everything that I'll definitely be back to find something else.
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April 2023 by M. Wilson (Gmail Account)
12 out of 10 customer service from Mackenzie.I appreciate the time taken to answer all my questions, Mackenzie is an incredible asset to this store! I’m not located anywhere near Vancouver however will be there mid April, and wanted to know more about an item and stock levels before I arrive.
