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December 2023 by Kevin Murray
PetSmart off of Grandview Hwy provided exceptional customer service. Helped me sort an exchange of products that I'd purchased from them through a delivery service. The girls there at the time were kind, entertaining and helpful. Just a super experience. Shout out to the wee lass with the blue hair...made my day.
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December 2023 by Kat Pietro
Had such a bad experience today at the store the girl in the front did not have proper training due to management or whatever gave her cash and asked her to split my bill. She proceeded to charge me for my whole billTelling me she’s no good at math. She had to pull out her phone. This whole ordeal took a good 10 minutes for a purchase of 24 cans and two dog treats. They need someone that actually knows what they’re doing at cash and not just throwing some person that doesn’t know basic math, and proceeded to tell me so.Seriously setting up your stuff for failure
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November 2023 by Fahimeh Hansen
I booked online for a full grooming. My dog is a mini aussie 23poudShe doesn’t need hair cut just hair between her toes and bumThe hair wasn’t cut at all she still scratching and bothered by extreme dry skin and she had dry blood on hair forehead. They didn’t say anything about any accident and we noticed it after we came home.I will never go there again
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September 2023 by Al Deane
Super polite staff, amazing with animals (big surprise), always a friendly face awaiting you.I can’t speak highly enough of this team.Average prices, great and amazing selection. Generally go here for all my pet needs!
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September 2023 by mostafa akbari
I love shopping at Petsmart for all my cat needs! This pet shop has everything you could possibly need in one place, making it super convenient. The staff is always helpful and friendly, which adds to the overall positive experience. It's my go-to pet store, and I'm always happy with my visits.
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August 2023 by Mesha kay
Beta Fish abuse! Petsmart you need to listen to thousands of people on many platforms who raised their concerns about how you treat beta fishes!I left the store at Grandview Highway extremely sad and heartbroken after seeing the Beta fishes in a small plastic container that’s extremely small and sealed with not even a hole to let oxygen in! You can see the steam forming in these containers in the video I attached!I don’t understand how this is legal! I’m not shopping there anymore! And you shouldn’t either! These creatures deserves love and to be taken care of!Interestingly enough, the Petsmart on W 2nd ave has huge tanks for beta fishes! They’re well taken care of and clean! The fishes seems happy and have plenty of space!
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August 2023 by Joyce Ferraz
For over 4 years, I've been taking my dog to get groomed at the Petsmart in MetrotownLocation, and I've always received excellent service. However, last Friday, I took my dog to just have her nails trimmed at the location (PetSmart, 2860 Bentall St, Vancouver, BC V5M 4H4), and the service was terrible. The staff at the Grooming Salon were not welcoming or kind. It seemed like they were doing me a favor. I won't be returning to this location anymore. Despite living very close, I'll have to go all the way to Metrotown whenever I want proper service.
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July 2023 by S S
This store have a vast array of things for every pets needs. I love just looking through their inventory. The staff that was there on my visit was not very friendly or helpful. That shouldn't discourage anyone from exploring this great store.
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June 2023 by Chris S
Have you ever tried to move a family of 4 to Vancouver island? It’s extremely stressful. I booked an appointment for our dog to be groomed so she would be out of the house when the movers arrived and the friends she would stay at for 3 days while we moved asked that she be groomed to prevent shedding on their furniture. I woke up on moving day at 6:30 to walk the dog and brush her before her appointment. I showed up on time only to be told the appointment was cancelled because staff called in sick. I wasn’t offered any alternative and they wouldn’t even let me buy any products in the store because “it was too early” even though I saw a bunch of staff in there. I called all the other grooming shops in the area and they are all full for today. Now I have movers showing up and nowhere to put my dog for the day. It’s too hot to leave her in the car. And I can’t take her to my friend’s house for the next couple of days Because she hasn’t been groomed as was asked. I work in the service industry and I understand people call in sick. But sometimes you have to buckle down and make it work. A manager might need to step in and pick up some grooming, shears, or else you need to take five minutes off every appointment in the day in order to squeeze in an extra client or else work a little bit later. I’m very disappointed with the lack of sympathy, lack of effort to rectify their own issue. From now on I’ll stick to the little guys. They’re cheaper anyway.** update I couldn’t help but call in and talk to the manager. He was kind and offered another appointment on another day as well as a credit. It didn’t help us out the day of and would’ve been nice if they had offered this during the initial visit.5 stars for the quality of the care/grooming of my pet
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June 2023 by Chris M.
When they cut your dogs nails toooooo short it would be nice of them to "own it" rather than not say a word and let you bloody up your car seats and home with poor dogs blood. I was not impressed. Dog is good now after I spent hours applying pressure and cold compress to slow bleeding.The issue is two fold: not expecting this to occur. 2 AND WHEN IT OCCURS THAN YOU DAM WELL OWN YOUR MISTAKE AND LET CLIENT KNOW WHAT HAPPENED AND MAKE IT RIGHT
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June 2023 by Scott Morrison
Our pup Cali gets her haircut every couple months here. 5 Stars! Pet Smart Team communicates well and treats her great and haircuts looks awesome. Marcelle E cut Cali today 5/5 recommend!!!!
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June 2023 by michael sum
Not a bad location. Lots of parking. Selection of toys and collars is not the biggest. Food selection is good. Customer service is excellent!! Overall an ok/decent place for all your pet necessities.
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May 2023 by Nancy Draper
I brought my border collie in to this location to be groomed, and can't say enough good things about Marcelle. She did a fantastic job - the best of anyone we've had groom our dog. This was our first visit to PetSmart for grooming, and we will definitely be back. We hope Marcelle is still there next time we want to bring our dog in. She was friendly, kind to our dog, and again, did a stellar job of the grooming.
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May 2023 by CK
2023 April 16th Sunday morning, I encountered a male staff in red T-Shirt wearing glasses here, he probably hates working here.I made purchase to get a 4000 points promotion, which did not go through, so I sat in my car and made sure the promotion is successfully activated. Then I came back in 5 minutes and asked if the earlier cashier can help with return and buy again, I wasn’t even asking him, this red T-shirt guy just came over from the next counter and interrupted, he refused to give it a try and insisted I should call the online customer service, not the store. He is so sure he is right, very rude and unhelpful.This isn’t the first time I am annoyed by the staff in this store, as I live close and buy pet food from here mostly. A lady worked at the live animal section was rude almost every time I needed help from her, I saw upset reviews about her from other people, recently don’t see her anymore.Plus some cashiers might do better if they do not deal with customers at the store front. Staff working here seems change quite frequently, as a loyal customer, it’s really depending on your luck the day you visit.Of course I’ve met good and helpful people here as well, but overall, my suggestion is to improve the hiring criteria.
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April 2023 by Vivien I.
When we were out doing errands and needed to pick up some supplies (cat litter) for our new feline, we hightailed it to the closest PetSmart Google could find, which turned out to be the Grandview Highway location. I had passed by this mall-on-a-hill many times before without giving much thought about the specific stores/restaurants that are there. Petsmart shares the higher level with the Canadian Tire and Boston Pizza/Starbucks entrances.Walked in and I was struck by the open bright space. All the aisles were labelled clearly by pet, and we saw our fair share of pets wandering the aisles with their owners. We found the cat litter aisle in two seconds flat, but it was harder to find our specific brand/type. Thankfully we flagged down an employee and he helped us locate our product easily. Took the bag to the front, purchased it, and we were off on our next set of errands without breaking a sweat!Liking this location: new, bright, clean, easy to navigate layout and helpful staff, and lots of parking!
