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October 2023 by Renata Molinar
I would not trust them with grooming my dog ever again. We took our schnauzer for a regular cut and bath , which we've never had issues with, and came back to find a completely different looking dog. When dropping her off they mentioned a few knots, and instead of spending some time brushing them out, they just shaved her off completely. At the very least they could've called to ask if we were okay with this.
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October 2023 by Wade Briggs
I would leave a better review if not for the heartbreaking state of the fishies. All crowded in a cup with no room to swim. I was highly disturbed. As it stands now, this place has little to no regard for the animals it houses. Please do better.
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October 2023 by M
It really sucks seeing small single fish put in tiny cups where they can barely move. I really hope PetSmart can grant these fish some dignity and let them roam in a bigger tank with other fish-mates. They do not deserve to suffer in small cups just for the convenience of customers. They are living creatures.
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September 2023 by Rencia Vaz
Had a lovely experience, Rose here helped us check out asked us about our day our experience we shared our adoption story with them/him/her.
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September 2023 by Nancy M. Noso
Excellent service, my dog is always happy when he goes to PetSmart!
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August 2023 by Emily Z.
I took my 6 month old puppy to the puppy class. One of the curriculums was puppy socialization. That didn't happen in the class.It was more like obedient class which I was not looking for. I wouldn't recommend this if you are looking forward puppy socialization
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July 2023 by Mario Bessette
I had in the past not being happy with the service at the dog grooming, never got really rectified. However yesterday I went and request.ed help went into groomer at PetSmart that was late when they were no longer taking dogs. She however direct me to what blade shave number to do my furry girl, then manager and Peggy help me out. Great price great service. My Suzie is happy now with a shave down. PetSmart you gain my respect again but thank you for the staff last nite
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July 2023 by Karen S.
I'm always very happy with customer service. Staff are always very friendly and very helpful. Matt the manager has always helped with all my needs and is very knowledgeable about products which I am purchasing. I really appreciate his service.
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July 2023 by Hasan Abis
Really big pet store and has all the pet food you may want to have... Many brands..liked the stock.. can go for anything you want, won't be disappointed..
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July 2023 by S
I’ve been getting my Bernedoodle groomed by Michelle since she was a puppy and Michelle is FANTASTIC. The cut always looks good and she’s very patient (my girl hates getting her face trimmed) Highly recommend the groomers, make sure you leave a tip. They’re always busy and do a great job. Also very friendly staff.
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June 2023 by Becky T.
Grooming service review. Awful bath+ FULL haircut experience with their welcome package prepaid services. I had a bought a package of 3 prepaid services and this was my 3rd time using (ie. my last prepaid FULL haircut groom). This time the groomers name was Camila, at first I wasn't going to name. But she made VERY poor decisions and still billed my dog as an express (extra $20 for them) even though my service was prepaid (I was not a walk-in, had booked an appointment online weeks in advance and I had used the welcome package for 2 other previous times). I wasn't informed my dog would be expressed and it was not wanted. I booked weeks in advance so my dog can get an appropriate FULL haircut.And really you should be spending more than 15 mins grooming my dog, whether or not, she is the fur-type you are expecting. Camila spent 15 mins giving my dog a "haircut". yep, all of 15 mins before close. This is not exaggerated, I literally walked by to look as they started to give my dog a haircut, 15 mins before close. I had dropped my dog off 3 hours ago. Yet they only spent 10-15 mins of rushing to shave down my dog....awful. I had tried to go in and talk to them but they shushed me out too. it was very confusing. And now, I actually regret not stopping them and just walking away because that's unacceptable. I'd rather you just tell me sorry, ran out of time and ask me to come back another time. Who would ever think 15 mins is enough to give a decent haircut -- just want to get it done and clock out? So wrong. I gave my feedback to the store and HQ but likely better to go somewhere you don't have to complain to higher ups because they CARE in the first place. I am just happy to have my dog back with me. My dog also didn't smell like a freshly bathed dog when I got her back, so it is upsetting that there was so much confusion on billing her the correct codes and for an unwanted express? that they did not actually bath or groom her well AT ALL. My petsmart groomer I hope you can ask yourself, are you a factory worker or are you a dog groomer? Cuz I was looking for a DOG GROOMER. use your head and your heart, not just your shaver. compassion for my cute fluffy dog who deserved much better treatment and a much better haircut than the pathetic 15 min shave down she got
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June 2023 by linda maris
Tried to use the drop in service at 5:20pm to have our dachshund’s nails trimmed. They advertise that they are open 8am - 8pm. Parked for $12 at indigo parking 5 blocks away. Walked thru the open door and the 2 groomers that were standing there told us they were closed. When I asked about the sign, they told us the manager in Petsmart refuses to change the sign to reflect their hours. When we asked the Petsmart manager (who was very nice and sympathetic) she said the groomers hours are “fluid” and apologized. We asked to have our parking validated and were told that they only validate at the indigo closest to them. Super disappointing. Won’t be back.
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June 2023 by Kaitlin Ashley
Pretty busy location so I imagine it's difficult keeping the shelves full. I'm still able to find most things I need! Staff are friendly and helpful .
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June 2023 by Emma Turgut
Their selection for small pets is not as wide as the location at Grandview but still has some of the essentials I need. I come here regularly and have never had a bad experience. Plus I got my hamster from here and although he had mites and currently has alopecia he is my pride and joy <3
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June 2023 by Jackson W.
If you love your pets, please don't take them to be groomed at this W. 2nd Ave Vancouver location! You'll cry!!!
