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June 2024 by Carlos Farias
Very happy here.
Kristine always make me feel very welcome and it’s very professional every single time.
Exelente costumer service and very friendly, very hard to find someone like that in a bank
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November 2023 by Jason Lee
Kristen, the banker, was exceptional in assisting with complex bank transactions, including wire transfers. Her expertise and patience made a potentially stressful process seamless and efficient. Her attention to detail and proactive communication ensured everything was completed without a hitch. Highly recommend her for any intricate banking needs!
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November 2023 by stewart Nelson
Awesome
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August 2023 by External Mail
The customer service at this branch is HORRENDOUS. They will absolutely NOT answer the phone or email you back. I was sitting in the office of a bank in Dallas, Texas that needed additional details on wiring money to my RBC account and we couldn’t get anyone to answer the phone. It went directly to voicemail and then said the voicemail box was FULL. Calling the generic 1-800 support line doesn’t help as they don’t routinely deal with wire transfers and can’t definitively answer questions. Even the customer service team at the 1-800 number could not get the branch to answer the phone.The fact that they don’t answer the phone has happened multiple times in my experience. When you setup an appointment to go in person, they are also routinely late and make you wait 15-20mins while they deal with other customers. Very unprofessional and and poor management at this branch. Once my banking business is concluded in Canada, I will close this account.
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April 2023 by Nicholas
Massive contributors to fossil fuel industry. Staff are nice but opt to bank with Vancity a block away if you can
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March 2023 by Chloe White
No issues here! Surprised to see all the 1 star reviews :) I've always been treated with kindness and helped promptly
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November 2022 by Muzammil Sanwal
RBC is the worst bank.
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November 2022 by Naomi Idehama
Terrible service!!!!!! One of the worst services I ever experienced. Long line and the employees take soooooo long to do a simple task.
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November 2022 by X Marks The Spot
I have a lot of personal problems and this bank had been very good to me. Even today I had a panic attack and they handled it very professionally with compassion. I don't understand the reviews for this branch because I can't go to any others in fear of my disability.
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October 2022 by Harry Bach
This is by far the best bank and the best RBC branch in Canada. I have lived all over Canada and staff here delivered the truest definition of “service”.Shamim is the best mortgage advisor I ever met. Each and every deal we figured out the best solution. Other employees are also super friendly and welcoming.
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September 2022 by Gavin Dunn
I was assisted by Christine today - Very helpful and an all around pleasant experience
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July 2022 by Navjot Kaur
Nice staff. Financial advisor Khushboo is so friendly and provides detailed information.
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June 2022 by Celeste Munger
The staff at this branch are knowledgeable and helpful. The bank is clean and there is a small parking lot in the back.
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April 2022 by Eonwoo K
Chill banker increased my debit card limit so easily when other branches didn't/couldn't
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March 2022 by Daf Junior 4
Khusboo Damani came to the meeting unprepared and dealt with us in a condescending way. It is mor than cumbersome to bank at this branch.
