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February 2026 by ario barzin
I didn’t expect to receive this level of attention and support from John. I visited this location twice, including returning a product I had purchased by mistake, and even though I had to bug him about it, he was incredibly patient, kind, and helpful throughout the process.
John was extremely knowledgeable and patient, and he really helped me figure out exactly what service I needed. I was struggling because my building in Gastown is very old, and the outdated connectors made it impossible to get reliable cable internet.
John suggested the Rogers 5G Ethernet solution, and now I have it connected directly to my PC. The difference is night and day — I’m getting 434.8 Mbps download speed, gaming runs very smoothly, and I’m paying the same price I was paying before with way worse service.
The Nokia D72 works perfectly on my system and handles multitasking without any issues. Overall, the experience was smooth and stress-free thanks to John and the rest of the team. Huge thanks to them highly recommend.
I truly recommend this Rogers location (601 Robson street) to anyone looking for SIM card or internet services. The team here is amazing—John and Nafas are absolutely rocking it. Thanks again!
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February 2026 by Sharron Wang
Ayush was incredibly helpful in transferring my account and setting up my new phone. Gave me all the options - would recommend to anyone! Very smooth process.
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January 2026 by JAY
Must say this store is fantastic and very proficient. Under the fine and strong leadership by PATRICK, it just shines. Truly impressive and this will be my Rogers store from now on!
JOHN is a one-of-a-kind Customer Service guy - genuine, ethical, diligent, efficient and highly knowledgeable. I was amazingly impressed! Thanks a lot, John!
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January 2026 by sitian C
5 out of 5 for John. He’s fantastic. I visited there with my aunt to review phone plans, Wi-Fi installation options, and Rogers Mastercard benefits. John walked us through every item patiently, clearly explaining all benefits and associated fees with full transparency. His professionalism did make the entire process smooth and stressfree. Highly recommend! he’s the best.
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December 2025 by Hua
Raghav is amazing! Friendly and super helpful!! Will definitely recommend him to all our friends who need cellphone plan and home internet!!
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December 2025 by **
I recently switched from Telus to Fido, got a new device with Patrick and Raghav's help, and I can’t recommend them enough! They are an incredible team that goes above and beyond to make sure customers feel like friends, not just transactions. They were super helpful, genuine, and sincere, always focused on finding solutions instead of just pushing a sale. It’s rare to come across customer service like theirs. Honestly, I’d even recommend switching to Rogers/Fido just to get the privilege of being helped by them. Truly top-notch service! Highly recommend!
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December 2025 by Dmitriy Iefremov
Was helped by John Clark. Very friendly, knowledgeable and professional. On a scale 1 to 10, I give John 12. He helped me optimize all of my Roger's plans and find optimal ones.
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December 2025 by Brittany Burant
Thank you Nafas & John for all your help! I was in a bit of a rush but Nafas got me all setup with a new phone plan in less than 20 minutes. They were both very kind, helpful and made the process easy.
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December 2025 by Ronny Lin
John and Patrick were very knowledgeable, patient, easy to communicate with, and helpful.
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December 2025 by Jordan Kallman
John, one of the representatives who works here, helped me do a phone lease exchange this week. He's funny, light-hearted and extremely helpful - mostly in reducing my monthly costs. He gets it: customers who walk in, want to walk out paying less. Go see John.
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December 2025 by Ken Robinson
Only one employee in store, service is non existent.
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December 2025 by ESRA DALGIC
I had the best experience with Raghav. He found us the best deal and navigated us through our technical problem with the new iphones with patience and positivity. He was amazing!
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November 2025 by Rodrigo Barbosa
It was the best experience what I had, the worker Raghav explain everything really good, and he was so helpful with me, that’s why I will trust on Roger’s, they know how to make a costumer fell good, I just have to say thank you Roger’s for your good service
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November 2025 by zahra mehboodi
I visited this store to purchase a mobile phone and internet services. There was a very kind and patient lady named Nafas who helped me. She answered all my questions about my phone with great patience. I noticed that she treated every customer with respect, kindness, and a very positive attitude. I really appreciate her excellent customer service.
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November 2025 by Saab Singh
Worst service!
