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October 2024 by Kunal Bishnoi
Harry is so professional and helpful as I rescheduled the appointment 2 times and he helped me very politely and he helpled me to open bank account.
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October 2024 by Heather Moore
I have been to this branch 3 times in the past month. I was able to book an appointment with financial advisors 1 day out. They were extremely knowledgeable and professional. The teller I dealt with was also friendly and polite.
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October 2024 by Colin
Poor experience with this branch. Does not share mortgage rates offered to clients - staff was unprofessional, late, and refused to provide services without a credit check. As a client, a credit check will negatively impact your credit score at no cost to the seller.
Highly recommend taking your business elsewhere. My experience with other banks in the local area was significantly better.
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October 2024 by O D
I had to come in-person due to difficulties with telephone banking. Iqra Khan was so proficient and had me in and out much quicker than expected. It’s nice to see a person listen to your issues, probe concisely, communicate clearly, and solve your discrepancies in a timely manner while providing exceptional customer service. Good job.
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September 2024 by El Egan-Gilbert
felix was extremely helpful with setting up a newcomers to canada account with me - really patient, friendly, and happy to answer all questions. 10/10 !
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June 2024 by Brooks Nicols
I'm wondering how this branch is still open when there are so many negative reviews from over the years. There aren't even responses from the owner to the complainants. Makes me feel that there is no pride in their profession. No accountability.
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May 2024 by Riaz Hussain
(04/30/2024 2:35pm)Not worth going to this location, the Indian lady had quite a rude attitude and no competency whatsoever.
One bad apple should not ruin all the customers' experience.
I'll be looking into changing banks after repeatedly having this experience but hopefully they'll launch a training courses for the incompetent ones.
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May 2024 by Aurélie KIZIL
Got an appointment there . The advisor was very judgmental with my job activity . He asked me if I had other bank account which is a personal question . He was not helpful regarding the limit of credit card . Everybody was rude I will not go back to this branch again .
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May 2024 by motheo mj baeletsi
Changed my branch to this one, but every time I need assistance they tell me to contact my first branch in Kelowna.
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May 2024 by Mike Arnold
Very poor customer service here don't get a mortgage here
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April 2024 by Brooke Kennedy
This bank is absolutely incompetent. They are unable to solve the simplest of requests without a hassle. I find myself coming back to the bank more and more because issues are not dealt with the first time correctly. You just need to look at the reviews to see how terrible this place is. I’ve been with the bank for over a year because it’s the closest one to my house. Today was the last straw. They have lied to me in the past and my financial advisor doesn’t advise me on anything or help me in anyway. Thanks Harry! He doesn’t even answer my emails for that matter. I enjoy your bank, but I do not enjoy dealing with the people at this branch and the chaos and stress it comes with. I closed my account today and gave you guys some feedback I suggest you take it.
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April 2024 by Trendy Tran
Harry is the best Financial Advisor there.
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March 2024 by Jinu George
Had a appointment over the phone but no one called me.
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March 2024 by Z&C Travellers
What a joke of a branch. Rude staff and financial adviser told me all the wrong information. Super unorganized and waste of time. Avoid this branch
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February 2024 by Winnth T
Closed on Saturdays now...
