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February 2024 by Ivan Pinillos
They offered me a cheaper home internet, with stronger Wi-Fi reception, free subscription to Disney Plus, and stable internet speed. Right away we had issues. My Xbox would stop to load during Netflix movies. This was not an issue in the past. At random times of the day my phone would show Wi-Fi connection bars, but no internet would come through. This happened multiple times each day. We tried restarting the box multiple times and we tried pulling out cables to do a different type of restart.My mistake was trying to make it work. I should have told them within the first week to cancel and take the box away. Because I waited 2 months I was told I now needed to pay $630 because of early cancelation fees. This is ridiculous. I told the agent this was thievery. How can you provide someone with a bad product, bad service, and expect to be paid for terminating services. The agent then sent me a copy of the terms and agreements. I now plan to take my phone line out of Rogers. I personally can't support such practices. Now I know where SouthPark got their material for the cable company episode.
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February 2024 by Leonard Pulli
I had a very great experience with staff Thomas, he helped me and my friend very well, very clean information.Thank you Thomas
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February 2024 by Carson Leung
Absolute trash tier internet quality. I've been a long time subscriber to Shaw and I can't say I've ever been happy with the service. The out-of-nowhere slowdowns, interruptions, etc. are now behind me because I've switched to a MUCH better internet provider (look it up on reddit!). Unless you have absolutely no other options, don't subscribe to Shaw!
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January 2024 by Parham Khalayegh
Very irresponsible to the customer . The customer service socks . Very disappointing ?
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December 2023 by Edward Coleman
I have not paid on Computer. Only by MAIL. Why did they try to get me on computer?How could they, Not Know that I pay by, MAIL? I now owe them for at least 3 month!
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November 2023 by 637man
Tried to sign in to change a credit card # so I could pay their "service" bill. Nope. Get error message. Do Chat. Get link for some payment process. Nope, get error message. Try calling the phone number. Get "mailbox full, try again later" message. Shaw, if one of you clowns is paying the least bit of attention, you need to fix your dumpster fire. Maybe talk to the big clown, the one in red. See if it'll let you attend to your catastrophic inattention and appalling levels of service. Here's the deal, were y'all to park a collection of matter representing the magnitude of your failures, oh, let's say a few million miles anywhere outside the plane of the ecliptic, it's mass would cause severe gravitational lensing. To add insult to injury, seems there is no zero stars rate, we are compelled to be nice to you. Egregious.
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November 2023 by Stacy Bohun
Stephan assisted me today. I’m always so grateful for the customer service. Here is amazing.
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November 2023 by fr3ak0ut1 yesssir
Walked in, construction going on, no sign saying closed, just an angry employee saying “can’t you see we are closed” 0/10 no respect no customer service and just another reason why Shaw and Rogers are the worst providers in Canada.
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November 2023 by Shane Lighting Effects
I've been a Customer for over 8 years with Shaw before Rogers took over and there new management only treat new customers with any discounts , no incentive for customer loyalty !
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October 2023 by Brooke Goslin
Corrupt Company ! I got internet now in the building i live in and wanted to drop my personal internet . They wouldn’t do it claiming i am on a two year contract with them . I never do contracts and since when do they have contracts for Shaw and if someone wants to switch stuff one should be able to . Their staff can barely speak english amd dupe you with misleading misinformation. I then talked to a supervisor she claims i am on tape accepting this imaginary two year contract !? It’s like i should take her lying word for it !??? Whaaaaaaaaaaat … then she says if you want to cancel early i have to pay them $600.00 !? Greedy Corrupt EvilShaw !? Wrong on so many levels . Highway robbery extorting money in an underhanded way like mafia .
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September 2023 by Patricia Ric
Shaw just change my box wifi for supposedly a better oneThe wifi is worst then ever!!! Always have to reboot the system like 4 time a day and it’s new
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August 2023 by Kevin McHugh
Hopeless company. Taken over by Rogers as they were failing miserably. Very poor internet deals compared with other providers. They demand that the modem is returned or they will charge you a sneaky over the top fee. Problem is - When I went into this store to return the equipment they wouldn't accept it! They forced me to print a label, buy my own box and bring it to Canada Post to send it to them. I will never deal with this company again.
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July 2023 by Megan Stewart
Exceptional customer service in person at Pacific Centre. Thank you, Daniel! Visited to return a cable box, and he helped significantly improve several aspects of my home TV and internet package. Very pleasant and helpful.
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June 2023 by Bart Jonczyk
It's not about this Shaw location but the company in general. I don't mean to damage anyone working at that location. However I visited the shop once and I was literally told that "no one will provide me with internet service in the price range i was looking for". It ended up to be pretty inaccurate.Shaw provides overpriced services without delivering the Internet connection speed they promise. Their support is chaotic and provides you with incorrect information. Example: I was ensured on the info line that i don't need to return the modem I received from them. 3 Weeks later received letter saying that they going to pass my info to collection agency if I don't return it. Had more bad experiences with them.Switched to a cheaper and more reliable service provider. Zero issues, way better support. Never coming back.
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June 2023 by Chocolatitto
Unfortunately, the staff was very disappointed. They gave me totally wrong information to my questions. I was told to bring my old internet modem to recycle, even though I was told to rerun to Shaw. Lucky, It didn’t make sense to me, so I did live chat with Shaw to double check, then they told me to return through post office, otherwise they won’t refund 199$ they charged me for it. I nearly lost 200$ because of the staff is not professionally knowledgeable. I hope this will improve soon.
