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November 2023 by Lauren Fullwood
They have billed my partners insurance for a prescription that he hasn’t picked up. Isn’t that fraud?We would have picked it up the day it was sent in ( eye drops ) but as per usual it was chaos at the pharmacy, no one knows where anything is and it wasn’t ready. So to find it now billed to insurance is . . . . interesting. And by interesting I mean FRAUDULENT* in response to you shoppers. Oh don’t worry I’m sure the insurance company will be looking into this fraud
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September 2023 by Kathleen Acoby
Always have to wait for weekly PRESCRIBED medications, never on time. They're ready by end of day or next day. They could use more workers.
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September 2023 by Tarn K.
Pricier than other locations off campus.
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October 2022 by Caitlyn Cheung
Most disorganized pharmacy I’ve ever been to. They’ve messed up my prescription several times and struggle to fix their own mistakes. I spent 45 mins at the counter while staff are rude and dismissive. One of the pharmacy assistants disregarded my instructions and accused me of lying to her. Couldn’t get the requested amount of medication.
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October 2022 by Alix Jenkins
Fast workers, constantly stocked shelves and very helpful staff.
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October 2022 by Becky Ardavin
I’ve been buying ALL my medications and over the counter items from Shoppers Champlain mall and been very satisfied with their service. I’m a senior living at assisted living where they deliver my medicines weekly. The last two occasions I asked for over the counter supplements they told me they don’t deliver over the counter any more. Today my dentist ask me to use a wash mouth. I requested to Shoppers by phone and they refuse sending it because it’s not a prescription. They didn’t receive a fax from my dentist!!! They told me they will MAYBE have it next week, and asked me to call them to find out if they have it or not. Of course, no delivery except if I pay $5.00 for the delivery. What’s happening with the pharmacy? It’s quickly going down…
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August 2022 by barb9160
Pharmacy did not provide immunization record after covid booster vaccination. Pharmacy Manager & nurse were in the room for over 20 minutes having meeting - I waited over 40 minutes before getting vaccine & no one else came. 2 people in the room + myself when receiving vaccine. Not very professional or hygienic. Manager of pharmacy should know better.
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August 2022 by Devonne Alden
ran out of meds i’ve been on for 2+ years that i need to function so my dr office suggested asking my pharmacy for an emergency supply (of only 3 days). the first lady i spoke to on the phone straight up laughed saying “why would they do that” when i explained and passed the phone to the pharmacist who then refused to give me an emergency supply. i explained i was going through withdrawals and need it to live and she would do nothing for me, saying i hadn’t been on my medication long enough. i called save on in river district today after a pharmacy student friend suggested them since shoppers is known to be corrupt. the save on manager in river district was SO kind on the phone & in person and gave me a 3 days supply of my medication until i can see my doctor. with all that being said i do not recommend the champlain shoppers because they will laugh & refuse to help when you explain you’re going through withdrawal and severe mental health symptoms.
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April 2022 by mingd liu
Just general impatience and out of manners. Everyone who works there looks exhausted and irritated. I never knew a pharmacy could be this chaotic and out of orders.
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March 2022 by Jalyn Cameron
Very rude worker behind canada post desk. I came in and asked 1 question and he refused to look at me and simply waved his hand to signal me to go away.
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December 2021 by T Y
Had flu shot this afternoon. The young pharmacist lady didn’t say anything about the after care and there was no brochure given to us. She didn’t even mention we should stay a bit in case of allergic reaction. I would not trust her for my medication. Who knows what else she will forget.The other two ladies work there were great!
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November 2021 by Jingle Castillo
Great place to get a fast vaccine shot,No waiting,Great post office in store, knowledgeable staff serve you with courtesy and concern.All in all one of the best pharmacies in Vancouver
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September 2021 by Jennifer Simm
worst shoppers out there. store is consistently not open on time cause the pharmacist is late. (every Sunday) The staff are unhelpful. (except the short haired cashier. she's great)
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September 2020 by Willson Leong
Had an extremely unpleasant experience with the pharmacy team, especially the older asian lady at the front. Even after me apologizing for transferring a prescription to the Independent pharmacy (this is standard procedure, to transfer prescriptions to a different pharmacy; I shouldn't even be apologizing), the lady yelled at me for "messing everything up" and making their pharmacy "chaotic".Would highly recommend filling your prescription with the pharmacy next door at independent if you want to save money and not deal with poor customer service.
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September 2020 by Mad Ber
Was there to add points to my card. Was told by a cashier last week I could do so within 6 days. I lined up. Was told rudely by this Asian lady (with short black hair, but she looked older) that the register I lined up was closed. She didnt if the other one was open or not. She turned away from me and I asked her if she could help me. I pulled a bag where the receipt was and right away, she told me in a loud and cold voice that they dont do exchanges and returns. And she looked mad and turned away. I told her that Im just getting my receipt for points upgrade and not to jump to conclusions. Told her too to learn some manners. I told other Asian lady who came after to tell her Chinese coworker to learn some manners, not to jump to conclusion and learn some people skills. It embarrasses me to see fellow Asian behave like that.
