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January 2024 by Willow V.
Pharmacy staff is incredibly rude. Made me wait 30 mins in extreme pain to get medication i needed to start asap even though the store was empty. Felt like they were enjoying my pain as they went about filling their usual prescriptions and I sat there crying. Horrible experience pls shoppers train your staff better
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December 2023 by Jeannemclee
Would give negative if its an option!! went in to pick up my prescription because I live on campus, they said the fax didn't came into their pharmacy, but we confirmed with our family doctor that the prescription bill did indeed get sent to that pharmacy. In the end I went all the way off campus back to my usual pharmacy (in Port Coquitlam) for my medication, just to find out afterwards that this pharmacy claimed my health insurance when I didn't even receive the medication!! Absolutely Ridiculous and Cheating!!!
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November 2023 by Anthony Jelic
I made an appointment 2 days ago for my flu shot, I was on time. and there was 6 people standing around. I stated I am here for the appointment made. I have mobiltity issues (bad sciatica) so I politely asked can I sit I have mobiltiy issues. He said yes on the other side of the store there is a chair, sit there..there was no chair, so I left! I guess his friends needed my appointment moreso even though I made one 2 days before. Perhaps I did not look correct! I hate Vancouver somedays! ****** They will not accommodate handicapped or honour an appointment when slightly busy in that store, service seems arbitrary and, its too small. Please feel free to respond Mr. Pharmacist about such a failure to produce such basics to your expertise as a business. Actually nevermind, I have been reading your generic responses. It's okay, sorry to have been a fool to walk into your store...my local UBC shoppers, Caveat emptor UBC students! Do not believe me, read the other happy reviews. I did and believe them! The rating should be a 4 not 2.8 wow pretty bad!
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November 2023 by Michel Ducharme
I visited this Shoppers Drug Mart (on University Boulevard) to get my COVID vaccine. It ended up being a very nice experience. Ryan was courteous and very professional. Great drugstore!
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November 2023 by Helin Candar
Huge thanks to Ryan at the pharmacy for getting most of the Audiology program our flu AND covid shots on super short notice. We appreciate you!
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November 2023 by uri alonim
Just had my COVID 19 and flu shots there. One of the smoothest shots I've ever received!
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October 2023 by Jennifer Ellis
My experience with this pharmacy has been horrible, unprofessional and disgusting. Over the past several weeks, they have lost 2 prescriptions for my child. They have blamed the doctor's offices. The doctor then called the pharmacy personally, relayed the information to us and when we asked today to have the prescription, they said there wasn't a call. No one at the pharmacy will take any accountability for the lost faxes or acknowledge the phone call.There doesn't appear to be any tracking system and all blame has been put on the patient and dr. office. I would give it a zero star however that is not possible.
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October 2023 by Jack Zhang
Borderline unethical behaviour at the pharmacy, the receptionist who I was speaking over the phone with sounded very agitated and she proceeded to lie about the pharmacy not being able to make out going calls to another pharmacy in order to relay prescription information.
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September 2023 by Roozbeh Saneie
Extremely rude and unprofessional behavior for no reason. Avoid going there at all costs. University pharmacy is literally 3 mins away by walk!
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May 2023 by Dani Larose
extremely judgemental to people taking adhd medication or otherwise controlled substances. i have been prescribed this medication since 6 y/o and have never been judged or questioned the way I have at this specific shoppers. they mess up my prescription nearly every single time, whether it’s the fax or the insurance, nothing ever seems to be working. because of their failure to receive the fax from my doctors office (twice) i have had to take gaps in my medication that i have never in my life had to take previously. i absolutely hate having to deal with my medications here and i would not recommend this shoppers to anyone.
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April 2023 by Aaditya Kulkarni
The pharmacy does not provide me medications in advance and forces continuous refills even though my doctor has specifically asked them to not do so. On a specific occasion, they denied a refill to me saying it is not scheduled until weeks later at which point I will be informed when it is ready. They of course did not inform me of anything, so when I went to pick up the medication myself after the previous dose was over, I was bluntly told that they can't give me the medication right away since I need to inform them in advance, even when they have had my prescription for over a month! And thus forcing a gap in my medication! Absolutely, absolutely pathetic!
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April 2023 by Danielle Larose
extremely judgemental to people taking adhd medication or otherwise controlled substances. i have been prescribed this medication since 6 y/o and have never been judged or questioned the way I have at this specific shoppers. they mess up my prescription nearly every single time, whether it’s the fax or the insurance, nothing ever seems to be working. because of their failure to receive the fax from my doctors office (twice) i have had to take gaps in my medication that i have never in my life had to take previously. i absolutely hate having to deal with my medications here and i would not recommend this shoppers to anyone.
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February 2023 by Amanda Smart
I've had nothing but good experiences with this pharmacy. The staff are very professional and straight to the point. It's super easy filling your prescription over the phone and they respect privacy way more than other pharmacies at UBC. I've been able to fax a prescription and have it ready by the time I arrive to pick it up.
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February 2023 by Ava Julia Webb
I've had mixed experiences here, but as someone navigating new medication with a new pharmacy, trying to get it through this one was a nightmare. Most of the pharmacists are lovely, but there's one guy there who was just so so unhelpful and did not listen at all, giving me advice that doesn't even apply to the medication I'm on. BC health care honestly just sucks right now
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January 2023 by Wendy Nguyen
Yes, the pharmacy manager, Benny Sio, at this Shoppers Drug Mart has yet again failed another client. He does not know how to maintain doctor-patient confidentiality, which I would assume is applied to even pharmacies + all healthcare industries. But OPENLY and CONDESCENDINGLY questioning why someone is taking a certain medication, when there's a lineup of strangers behind you is not the way to do it. Shaming people for wanting to take contraception is beyond me. Are you serious? How's it possible for a pharmacist to lack that much empathy? How are you even successful at your job? Well clearly not, considering all the other reviews on here are pretty consistent with your lack of respect for ANYONE. You need to be better. OR FIND ANOTHER JOB CUZ YOU'RE CLEARLY NOT CAPABLE OF FULFILLING THE BARE F---ING MINIMUM.
