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January 2024 by Angelica
I went there yesterday with my boyfriend and the older cashier she just started yelling at my boyfriend for asking some question. I am very sad about the bad treatment we had she just kept yelling the same thing. It is not a ideal way to treat customers. Not for other brands but not sure of shopper drugmarts may be the behaviour is acceptable for you.
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January 2024 by Amandeep Sidhu
The employee that is senior standing at the checkout area near the exit she is so rude I went to but something twice she answers so rudely. I prefer self checkout in this store rather than having treatment like that. At least machine don't treat other people like that.
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December 2023 by Morgan Wheeler
They’ve misread or input wrong every prescription I’ve had transferred here so I’ve had to contact my doctor and confirm and send back in refill requests multiple times. I’ve been left on hold for 30 mins and I’ve never been told less than 3 hours for a prescription refill. They’re nice enough and I feel bad that they must deal with so many frustrated people.
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December 2023 by Carrie Humchitt
Not too impressed with having to wait a week for an ointment. I have to use an anti-inflammatory ointment for my muscle injury. First I was told I'd have to pay for it first and it would take a couple days for the ointment to be made, now I'm told the ointment was just ordered for it today and I should have it by the end of the week.
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December 2023 by Kit Hall
First waited 15 minutes to be served at pharmacy pick up while workers were standing around talking. Dropped my prescription off & still wasn’t ready a whole day later. Poorly operated & the most dis functional pharmacy I've dealt with.
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December 2023 by mandeepsingh maan
Worst service.5 hours for picking up a prescription. Seriously, What if someone is really sick and having withdrawal symptoms. Do they need to wait for 5 hours to take their medicine .30 min - 1 hour is completely justified.But 5 hours. NOPEI recommend please don't get stuck with these people.
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November 2023 by Christopher Comrie
Probably the worst pharmacy I’ve ever dealt with. They seem really disorganized. A typical experience goes like this: I request refills of 5 medications, they say great, give us two hours. I give them 5 hours, or 24 hours. Whenever I get there they say, oh give us a few minutes. They haven’t even started. Then an hour later I go back and meds are ready, but they’ve forgotten one of them. I think they’ve gotten it right on the first try only once or twice in the past couple of years.Starting today I’m going to use another location, even if it’s considerably further from where I live.
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November 2023 by phoebe
They DO NOT ANSWER THEIR PHONE. Was on hold for 30minutes or more until I gave up waiting. Not only once but most of time when I call them. Hire more staff my goodness
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October 2023 by Melina Yari
Unfortunately i had a not nice experience. My husband dropped off his prescription at 11am and it was only one type! They said it will take three hours! We came back at 4:45 and they said it’s not ready! And it took another 25 minutes for them to wrap it. Seriously?! Wont be coming back here for any prescription.
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September 2023 by Daniela O
I put a single star, otherwise I would put 0, since I had a problem with the self-service machine and a very unpleasant situation occurred. It is the first time I have bought in this Shoppers and with the experience I had today, it was enough for me to not return again. I went to pay for my product at the self-service and when I was waiting to print my receipt, the machine asked for an assistant and there was an older lady at the checkout so I called her. The lady reluctantly went to help, if you can call that help. I asked her if everything was ok and she didn't even deign to answer, ignoring me and treating me like everything but a person. It was very unpleasant and I was very surprised that this kind of people is attending customers. I honestly don't know what she's doing there if she dislikes dealing with people; and if I'm not mistaken, this isn't the first time someone has complained about this employee in particular. I will not make another purchase from this Shoppers.
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September 2023 by Sydney Nicole
Pharmacy is AWFUL. This is my SECOND time in two months I’ve been here where they have claimed they never got my prescription from my doctor. I’ve received proof from my doctor he did infact send my prescription both times. I’ve been without my essential medication because of these people for 6 days now. I’m disgusted these people are even allowed to run a pharmacy like this?! The woman next to me told me they frequently lose her paperwork?! This is MALPRACTICE
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September 2023 by Cathryn Cadotte
My husband needed his prescriptions for liver disease, he ran out, his clinic was closed. I thought they could be kind and give me a week prescription until his doctor visit. They told me to take him to emergency..totally dismissed me, he was not well, and his leg was swelled up..pharmacist refused to do a humane option. My husband could have died..I will never go to Shopper's again, very disappointed andismissed. Also,
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August 2023 by Liftcaptoloadd
The pharmacy is useless. I went 3 times over the course of 24 hours and my prescription is STILL not filled. A lady in line with me had waited hours for her OTC allergy meds. Does anyone here do their job?Update: finally got my medication but the owner/manager guy should consider a job where he doesn’t deal with people. What a jerk!
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August 2023 by Angela Kwan
Very slow service and couldn’t care less attitude. VGH sent patient’s prescription to this location on Friday and the medication is still not available on Monday despite patient’s relative went to the location twice to request.
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August 2023 by Frankie Cottrell
Shoppers drug mart pharmacies in vancouver are usually terrible, but this one takes the cake. They don't answer their phones, ever. Their fax machines don't work so they don't receive prescriptions from doctors offices. They are really kind of useless.
