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February 2024 by james98005
I had a problem with my daughter’s macbook, and Prem ran a diagnostic check, confirmed that the computer was fine, and recommended a free OS upgrade. No charge for the help! Great service and will highly recommend!
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February 2024 by Alan Abraham
1 Year and still countingI have been contacting the company for quite a while. Have left several voicemails, but nobody ever got back. I’m sending this email in regards to an order I placed on simply computing with klarna as my payment option back in October 29, 2022. I have already made 2 payments with Klarna and still till date haven’t got my product I ordered or my refund for the same. I would really like to know where my refund is or where my product is. Klarna refused to pay my refund as they said simply computing has to approve in order to do a refund for the paid amount. It’s been more than a year I have been waiting for my product and no response yet. Amanda, chief financial officer was very rude on the conversations and even accused me that I have the product and gave me no solution. This is insane customer service. Never , never , never again with a store like this.
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January 2024 by Patrick Canales
$435 On a battery replacement for a MAC (Apple Authorized). $224 Vancouver MAC Service Centre, down the street (90 day warranty). You choose.
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January 2024 by Karen Cooper
I'd love to give Simply a higher rating. In-store, the experience is excellent. But their communication about a computer I had in for service was appalling. They didn't return phone messages or texts. Getting through to a live person on their phone line is a rare occurrence. I had to hunt them down via repeated phone calls to get the info I needed about the timing on my repair/replacement. Further, this is not new--it's been going on for years. I'd rather they just had an honest message, like, "We may or may not ever return a phone call if you leave a message here, but you can try..."
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January 2024 by Mario Canseco
Great service. Staff are welcoming and knowledgeable.
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January 2024 by Harrison Tadey
Awesome service! The technicians were kind, helpful, and knowledgeable. Definitely recommend
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December 2023 by Tracey Scher
We had a great experience at Simply Computing on Broadway today. Lachlan was our friendly and knowledgeable technician. He attended to our issue efficiently and with good humour ( and a great pair of shorts!) All our family uses Simply Computing and everything always goes smoothly. Highly recommended.
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December 2023 by Ethan Schmidt
The people here, particularly Mr. Andrew Neary who assisted me, were able to help me get a refurbished computer in excellent condition on very short notice for a reasonable price, and were extremely helpful and honest about the relative costs of repair/vs new purchase in regards to the laptop which had been broken. Excellent service.
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November 2023 by Joe Sams
Simply Amazing is what they should call this place.Super helpful staff, and just all around awesome environment. Big shout out to Chris for his succinct advice on upgrading the SSD on my girlfriend's old MacBook Pro.I am primarily a PC guy, not Apple, but after my consultation with Chris I felt much more confident with undertaking an upgrade. It was also nice that he said if it proves to be too problematic, that we could come back and have them handle it for a reasonable price. If my attempt doesn't go well, I will come back and happily pay to support a business like this, based on their customer service alone.I'd recommend this place for anyone looking for help with their Apple devices!
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November 2023 by lyla ramadan
I recently had an amazing experience at Simply Computing that I want to share.I brought in my Apple AirPods with a problem, fully expecting them to tell me that they are unrepairable as did another repair shop I had taken them to a previous day.To my surprise, they fixed my AirPods in five minutes and did it completely free of charge!I want to thank the staff of Simply Computing, I really appreciate your support and saving me the cost of a new pair of AirPods.I highly recommend Simply Computing for anyone needing tech help – they truly go above and beyond!
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November 2023 by Marcia Boyd
I have always loved being a client of Simply Computing on Broadway in Vancouver, and on several of my visits I’ve had the pleasure and opportunity to work with Seabass, who is very patient and also very understanding and kind. He is more than a five-star employee with an expertise that he shares willingly and he’s a very good teacher! I would highly recommend Simply Computing. And certainly Seabass is an outstanding person to assist with computer issues and questions. You will enjoy… Marcia Boyd
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November 2023 by Nina Halliday
I have 3 Mac devises. A refurbished Lap Top, brand new Mini and IPhone 15. I have financed both the Mini and IPhone. I’m a bit of a technophobe. By the time I left all three devises were smoothly communicating.I will be on the road in the USA for an extended time and for my close friends I’m committed to write a blog.I’m excited to play with my new toys.On going training of staff. Supervisors will step in to assist staff. I will take advantage of training sessions so I can fully utilize my three devises.Nina Halliday
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October 2023 by brandt vanroekel
I don’t know why you’d but an Apple product anywhere else. Fantastic service and superior warranty to an Apple Store. Chris helped me today and was amazing. Cheers guys.
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October 2023 by Wallis McMillin
My laptop wouldn’t start so I brought it to Simply and I couldn’t have had a better experience. The staff were so patient, helpful and I never felt like I was being rushed or asking “stupid” questions. I’ll definitely be recommending to friends! Shout out Seabass for always remembering my name when I’d come in, you guys rock :)
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October 2023 by Billy Kwong
I walked into the store looking for a second-hand MacBook Pro to purchase as a gift for my dad and was greeted by Blaine who was friendly, professional, and helpful in guiding me to the correct one to buy. Very appreciative for his service in helping my dad and me get set up with a new-to-us laptop. Thank you Blaine!
