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October 2024 by Peter Kieser
Erlene provided excellent service, adeptly helping me pick out plumbing fixtures for our whole home reno. With my busy schedule, she accommodated all our interactions over email. With her patience and attention to detail, she laid out a variety of options, making the process seamless. Her exceptional service exceeded my expectations. A definite five-star experience, highly recommended!
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October 2024 by Mary-Ann Cathcart
I have worked with Erlene for many years. She is always very helpful and good at making suggestions. Very happy with her service. Thanks again Erlene.
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January 2024 by Julie Qiu
Order#02-19648, Claim#:1317406I recently had an unfortunate experience with Sales Representive Debbie Kwan at Splasher East Broadway showroom that compels me to share my feedback. We were in the process of building a new house and placed an order for plumbing fixtures. Initially, Debbie was helpful and knowledgeable, assisting us in selecting the right products. We were satisfied with her service until things took an unexpected turn.We placed the order on Jun 11, 2021, with a total cost of $15,201.55 and a $5,620.00 deposit. Debbie assured us the price was locked in without any changes. However, on October 7, 2023, when we arrived to complete the payment, we were told that the NEOREST RH DUAL FLUSH, had been discontinued .(original price at $3452.83),but she promised that all other items keep the same price as in our original order. we were Surprising that Debbie did not communicate this important information to us through email or a phone beforehand. As the plumber installation and other consequential subcontractor have already been scheduled, We reluctantly agree to switch to a new model with an extra payment of $2,434; otherwise, it would result in a serious delay for our project . In addition, despite our request for a comprehensive invoice for our purchase, she failed to print it, citing computer issues as the reason.Things took a concerning turn when, upon reviewing our bills on Dec 26, 2023, we discovered that we had paid $22,597.10, nearly 50% higher than the original order. We immediately contacted Debbie and customer service, request a refund for the overcharged amount, and reconsideration of the additional payment of $2,434.20 resulting from Debbie's failure to communicate the discontinuation. If Debbie had informed us of this change earlier, we could have either picked up the old model or considered alternative options, avoiding the nearly 80% price difference. This additional charge should not be solely shouldered by us due to this undisclosed alteration.While Customer Service Pyra and Manager Carson responded promptly, offering a $1,677 return for the discontinued item, Debbie's attitude was disappointing. When we contacted her to finalize the matter, she only consented to reimburse a $4,113.29 for the overcharge of other items,but she refused to refund the $1,677 for the discontinued item and treat us in a rude manner. She did not say “sorry about overcharge”, she didn’t explain why the overcharges occurred and even worse she yelled on the phone, claiming that she "helped us to get the refund. “it seems that we should express our gratitude for the refund resulting from her error.Debbie's questionable response raised my concerns. Why didn't she inform us about the discontinuation of the NEOREST before final payment? Why was a comprehensive invoice not provided on Oct 27, 2023; even if the computer system had issues, Why didn't she email the invoice after that day? These unanswered questions cast doubt on the integrity of the transaction.As of now, the matter remains unresolved, but Manager Carson and Customer Service Pyra have been responsive and professional. We will keep updated on the progress of this issue. I share my experience as a cautionary reminder that even reputable companies may have employees who act far below the standard level of respecting customers and maintaining transparency during transactions.
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December 2023 by PAUL BUSCH
Ardele Warren does her best and we applaud her for trying to get the color we want in our bathroom !
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December 2023 by Pamela Black
I have bought many things from Splashes when we renovated our kitchen, with Simons kitchens. I enjoyed the experience then and again last week when I went in to look at toilets. Corynne was very helpful and answered all of my questions. I liked it that she did not push me to make a decision but allowed me time to review things.I have had other good experiences with other staff as well at a previous visit.I would recommend you store to anyone.
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November 2023 by Barrie Urquhart
Excellent -friendly, quick quotes and good stock as always
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October 2023 by Doria Moodie
Exceptional staff goes the extra mile to advise and get you what you need as soon as possible. It's actually fun to shop for plumbing there!
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October 2023 by dave mortensen
Ardele Warren is such a great resource and always provides impeccable customer service. Can't thank her enough.
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August 2023 by Andrew Leask
Corynne has helped me source fixtures over the years. She is always friendly and professional. She does a great job and is an excellent communicator.The crew at Sherets always do their best to take care of me.
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August 2023 by Angela Celenza
Coryanne is amazing to deal with... very knowledgeable and always gives you the best service ?
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February 2023 by Judy Imbach
Erlene is very knowledgeable and patient! We couldn't be happier. If you don't see it in the showroom, it doesn't mean that they don't have it, or can't get it.
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January 2023 by Aleita Northey
Stopped by to browse fixtures and Ardele was amazing! She was knowledgeable about every product and took her time to explain the pros and cons of each choice. She was patient with my never-ending questions and stayed committed to helping me for the close to an hour (gasp) I was there, even though she knew I wouldn't be purchasing today. Can't recommend the customer service enough!
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January 2023 by Gary Hauser
My Andrew Sheret account representative was very helpful, efficient and great natured person to work with. All my concerns were dealt with professionally and accurately, Thanks so much Ardele!)
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December 2022 by Alice Mastalir
Ardele could not be more helpful or efficient. She's provided thought economical revisions and thoroughly explained how things work, pros and cons, all the things we need to know to make the best decisions.
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November 2022 by Karri Schuermans
Service is prompt & professional. Ardele is amazing!
