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January 2024 by Carolina Ng
I went to pick up my online order at the customer service desk and that went very smoothly. I then picked up a couple items and paid for them at the self checkout. The individual at the self checkout looks at my two fans from my order and tells me "You don't look like a Ms. Ng" and "Did you pick up for someone else?". That is in fact my last name and has been for a very long time. That was very embarassing and I felt like that was such a rude and disrespectful thing to say to someone. There are many interracial families in Vancouver and being born and raised here in an immigrant family I found these remarks to be quite distasteful.
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December 2023 by kirk brown
3 different departments I asked for help and was told "the person that knows has gone home for the day". It's 4 o'clock. Should I call ahead an see if home depot is staffed today?Actual employees saying they refuse to hire another person that knows about moulding or plumbing items they sell.
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December 2023 by Penny Smith
Kind of disappointing, it's very hard to find someone to help you. Especially when you're looking for something towards the back of the store, especially with all the heavy stuff are. So you really have to go out of your way and search for somebody. The girl in the front doesn't know. I showed her something from the website and asked where it might be in the store, she wasn't sure herself. So I don't know who they hire. Why these people have no idea where anything. This place is hit and miss. They have everything you need. However, it's a hassle to get help and to find what you're looking for because nobody's there to help you. They have everything you need here. This store has it all but sometimes customers need assistance.
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November 2023 by John Teskey
Made a purchase of some wood, router, screws, and a batter for the router here.They never put the battery into the cart and I got home and realized it was missing so I phoned them (30 minutes after the transaction was completed)The person on the phone advised me to come and pick the product within the next two days. They said they had recorded my name and I just needed to go to customer service and give them my name to pick up the product.I came in the next day to pick up the product and was told that I needed to know the name of the salesperson in order to pick up the product.At which point I came and spoke to three managers there was no record of me calling the day before, and the only thing they could do was escalate to their loss prevention team. They spoke with the cashier who “didn’t remember the transaction, or anything to do with it”, but after they spoke with her a second time “she remembered placing everything onto the cart”Wouldn’t recommend coming here as they don’t follow through on what they advise you when you call with an issue with a purchase.Check your bags thoroughly prior to leaving the store to make sure you have everything that you purchased.Managers were not useful in solving the issue, and were not helpful, more accusatory of why I would leave without bringing all my purchases with me.Management team is incompetent and does not stand by what their staff tells the guests.Not a great experience to say the least.Out 150.00 for the item with nothing to show for it.
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November 2023 by Yash Chawla
I had received such a caring and Knowledgeable service from Della at this location. Even though it wasn’t her expertise , she went out of the way to help me find all the items; those I was looking under a lot of stress to get a problem fixed at our house. Keep up the good work Della! You are very nice human being!
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October 2023 by Janna Hamill
It's a review on a carpet cleaner rental. Overall the experience was good. The cleaner does good job, compact and easy to use. Quick to rent. But they don't really clean this machine and pretty stinky. I needed to rinse and clear water to run the old water out first then finally use.
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September 2023 by nana Ha
It's a review on a carpet cleaner rental. Overall the experience was good. The cleaner does good job, compact and easy to use. Quick to rent. But they don't really clean this machine and pretty stinky. I needed to rinse and clear water to run the old water out first then finally use.
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September 2023 by Tami C
Another amazing experience at Home Depot Terminal (Vancouver). I had a very complicated return, 3 items, and 3 different scenarios, but Nifemi handled it perfectly! She investigated, got to the bottom of it, and was a rockstar through it all. A manager had to come in and help, and he was great as well. This is not my closest Home Depot, but I will go out of my way to come here. Every single staff member I deal with is awesome, with a huge care meter and so willing to help. You can tell this store is managed well!
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September 2023 by Michele B.
Today was my last visit to any Home Depot. No more cashiers. Self check-out only with attendant watching you "work"! WHAT?Home Depot like many, chose to buy machine to replace workers but don't realized that I can buy on line then. I go physicality to a store to speak with knowledgeable employees and friendly cashiers to finish my transaction. If this is gone, so am I!This is for Canadian stores
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September 2023 by William Wang
Came in to grab a couple moving boxes at 6:55pm, 5 min to closing, found my items as the announcement came on that the store is closed. As I speed walked to the till, I was approached by a staff member who said, and I quote: “we’re closed, Will you please hurry up” - bro, I’m literally on my way out, not to mention that’s a terrible way to speak to customers. As I approached the till, the cashier said to me as I’m walking towards him - “we’re closed” like bro, I know, I’m walking towards you with my items. Listen, I get everyone wants to go home but this is 2 min past 7 and I’m on my way out. You guys need to work on your customer service.
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September 2023 by Sara brown
Kinda disappointed with the painting department on my recent visit.Usually, on an average visit, if you stand by a section in the store for more than a few simple minutes, staff will ask to help...I was in the section reading labels, standing looking puzzled I'm sure. I was attempting to find the correct product to use to seal my basement wall. There are many options for various uses and surfaces.This department is busy. There was at least 5 different staff who saw me, as I was there for over 20 mins, reading labels.Not one asked to help. ... I could have asked but, guess I was waiting on them ?
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September 2023 by Jonah Eckert
I came looking for a shop vac. Asked the first person I saw who sent me to the wrong department. The next staff member tried to send me to the kitchen and bath section. I had to ask him to look it up on his phone. Finally found the right section after 15 minutes of time wasted. A good reminder of how undertrained the staff are at big box retail. This is why I should choose a small independent store any day. Home Depot happened to be open an hour earlier. My mistake for not waiting.
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August 2023 by Victor Chang
Great place to train a pup. Ya they got good hardware and tools too ? @homedepot contact me for licensing lol.
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July 2023 by manouchehr asraei
Most of the time I perches my materials from this Home Depot because parking is convenient and they Mach the price, today I bought drywall wall the cashier Jasjit was very helpful ans even call for associate to help me loading my truck that young man was very helpful and nice too, I forgot his name .
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July 2023 by FilipTile A.
I recently had an amazing shopping experience at Home Depot on Terminal Avenue in Vancouver, and I simply cannot stop raving about the exceptional service I received from a remarkable young lady named Aman. Her dedication to helping customers and her extensive knowledge truly made my visit memorable.From the moment I walked into the store, I was greeted with a warm smile and a genuine willingness to assist. I had a lengthy shopping list and was feeling a bit overwhelmed, but Aman's friendly demeanor immediately put me at ease. She patiently listened to my needs and went above and beyond to ensure I found exactly what I was looking for.What truly impressed me about Aman was her dedication to saving customers money. Not only did she help me locate the products I needed, but she took the time to explain various cost-saving strategies. Her expertise and insights allowed me to discover a more affordable option that I hadn't considered before. Thanks to her valuable advice, I was able to add an additional tool to my purchase without breaking the bank. I couldn't be happier with the outcome!Aman's professionalism and passion for helping customers are truly commendable. Her attention to detail and genuine care for my satisfaction made me feel like a valued customer. It's clear that she takes great pride in her work and goes above and beyond to ensure that every customer has a positive experience.I would like to express my deepest gratitude to Aman for her exceptional service. She embodies the true essence of customer service and sets a standard that other employees should strive to achieve. Her dedication and commitment are a testament to her exceptional work ethic, and she undoubtedly deserves recognition for her outstanding contributions.If you're ever in need of assistance at Home Depot on Terminal Avenue in Vancouver, I highly recommend seeking out Aman. Her professionalism, knowledge, and passion for helping customers are truly unmatched. She will go the extra mile to ensure that you find what you need and save money in the process. Thank you, Aman, for making my shopping experience at Home Depot truly exceptional!
