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December 2023 by Kym LaGattuta
Working with Nit at this location was beyond my expectations. Nit truly provided 5-star service. I actually never met Nit in person, all dealings were done via email and phone. There are just so many encounters where people truly shine, and my encounter with Nit was surely one of those. Thank you for being amazing at what you do and for going above and beyond.Traveling from the US, you made my time in Vancouver enjoyable as I never had to worry about the services that you and your team were providing. I felt truly safe. I felt like I had a dependable friend there.Thank you, Nit!
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November 2023 by Anton Misko
Always late to workIf you come at 9amYou need to wait 20 extra minutes until person shows up
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September 2023 by Rishi M
"Recently, I had a bad experience with this store. A scammer sent me a UPS shipping label that was supposed to go to Rogers' return center, but it was redirected to a personal address. I didn't realize this until Rogers contacted me. I went back to the store three times within a few hours, but the cashier (Adi) refused to cancel the delivery. They told me to contact customer service, which I did seven or eight times. Unfortunately, the box was successfully delivered to the scammer's pickup point."
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July 2023 by K Chan
The lady staff is nice and efficient. She knows what she is doing.
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June 2023 by Sogol O
I have never had a good experience with any ups store. They are all rude and just don’t care. Nit is fantastic. Professional & fast. Always greeting everyone with a smile. I now only come to this location because i know she will make sure all is done correctly. Thank you Nit :)
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June 2023 by ZY X
Extremely horrible service, rude staff, and grossly incompetent such that when you ask a question, their only answer is "I don't know, you have to talk to UPS"... I honestly don't understand how people here get hired.In addition, UPS itself has continued to disappoint time after time. Probably cuz it hires people like the ones at this service point. If only google had negative stars...
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May 2023 by Mario Greco
DO NOT GO HERE if you are concerned about theft or losing a package.Went to drop off a package and employee would not scan my item. So no record of drop-off in the UPS system and a whole headache if it did get stolen or lost.UPS’ records would not show “in transit” nor “at ups access point waiting pickup” so shipper or francisee would not be liable.Stay away. Lady blamed the computer system and offered a drop-off receipt which would provide little value in a dispute.
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March 2023 by Teacher Jane
*Thank you for taking the time to reply. First of all, definitely not a great franchise to invest in when you are paying for the UPS logo but have nothing to do with UPS deliveries nor providing solutions for your customers who enter your UPS store.As for giving me the number to call UPS, it’s passing the buck without wanting to figure out the issue as your UPS employee told me “it probably won’t help even if you call” and she was right. It’s an automated system that wastes more of my time.Instead of having workers and franchisee proud of their investment into the UPS logo to want to help in achieving solutions for customer instead of passing it on to a 1800 number that you know will spin the customer into a loop. Saying sorry in a calm manner doesn’t help. Fixing the problem to be better, that’s what works! Sorry is an empty word without action. I’ve stopped using anything UPS because of this horrid experience. I know you are sorry. Action speaks louder than words. Another UPS customer done.?I’m floored on how horrible the customer service is in this location. I’ve been very frustrated with not getting my packages delivered and it going directly to the UPS store. This location has absolutely zero initiative to help their customers. I was told directly “ deliveries have nothing to do with us but you can call the complaint centre but it most likely won’t make a difference” in my mind I’m thinking…WHAT??!! Aren’t you wearing a UPS logo? Aren’t you part of a company? How about taking initiative, being pro-active in trying for your customers to have a great customer experience. How about saying “ I know it can be frustrating, let me try and figure out how UPS can find the snag in all this” or something to move forward! Instead I got “you should be more humble” after I explained in the best way possible that this is a frustrating experience and I’ve already called and like she said got nowhere.I love to be humble and show absolute gratitude to customer service staff that helps to find a solution in all this however getting, “Your situation has nothing to do with me nor this store” is so inflammatory. Absolutely asleep at the wheel. Sad indeed. Government agencies I can perhaps understand but a privatized business that has this level of arrogance is clearly a lack of care for their company and customers.
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February 2023 by Kat Kavanagh
By far the most wonderful and helpful shipping experience today. A big thank you to Nit for going above and beyond to help us with our complicated shipping!
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December 2022 by Esfandiar Bandari
On the lower level of the Sinclair Center, the service was fast and cordial. I recommend the mailboxes. They are open on Saturdays too.They also do large prints and have copiers etc.
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December 2022 by Elyse Tsang
Great customer service! Will recommend this store to my friends for all their shipping needs
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December 2022 by sky jeweller
Don’t use their store. They will steal your parcels! Soon my lawyer is going to send them notice!
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December 2022 by Isabel Rauld
Walked in and was helped right away, amazing staff. Definitely would recommend everyone to come here.
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December 2022 by Andrew James
unprofessional staff rude. They dont have manners how to deal with customers!
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December 2022 by Tk
The lady who works here is very professional.I just recommended few of my friends to ship out/receive any important packages from this location- The UPS #117Thank you for the service.
