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December 2023 by Ava Lovesit
If I could give them minus stars I would cause I went there for my package and she sent me back to my place to see if it's there and I called when it wasn't she was like oh I found your package like come on....I have already planned myDay, now I am late.......I am not happy
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November 2023 by Mack Benz
Great and easy drop off. Gagan was very helpful and easy to communicate with regarding my large parcel dropoff. No issues with shipping from there or receiving packages. Quick, easy, convenient. Not much more to say for a shipping store.
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November 2023 by Kennedy Taker
They need to update their hours because I have gone there for 9am multiple times now and waited for as long as I possibly could till I have to go back to work and no one came to open... Very frustrating when the hours on their door say that they should be open at 9am.
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September 2023 by Jordan Holden
* UNDER NEW MANAGEMENT * I've been a regular customer of this location for almost 3 years, shipping items and using printing services frequently. I dropped a package off this afternoon and asked for the label to be printed there. The new management has increased the price of this service from approx $1.60 to now $2.40.$2.40 to print 1 label (1 pg, B&W) that is being used to ship a UPS package is absolutely ridiculous. When I inquired about the price increase, the manager kept saying there has been no change. However, I have many receipts from this exact same service for $1.60 over the past 2.5-3 years.Save your money, get your printing done at Staples and utilize the other UPS location downtown.
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July 2023 by K V
Service used to be good, but a few months ago it started declining. The employees are annoyed when I ask for tracking number. Now my documents are stuck in the warehouse and they just say there is nothing they can do, they are not responsible and don't know what is happening. I agree with comments from other customers, this is very disorganized and not the good service they used to have.
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July 2023 by Sean
The UPS staff person Harmeen was extremely slow. She let people cut in line ahead of others for no reason and was moving at a snail's pace even though there were six people in line. She kept making mistakes with people wanting passport photos.
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June 2023 by Liliana F
Service used to be good, but a few months ago it started declining. The employees are annoyed when I ask for tracking number. Now my documents are stuck in the warehouse and they just say there is nothing they can do, they are not responsible and don't know what is happening. I agree with comments from other customers, this is very disorganized and not the good service they used to have.
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June 2023 by Sean C
The UPS staff person Harmeen was extremely slow. She let people cut in line ahead of others for no reason and was moving at a snail's pace even though there were six people in line. She kept making mistakes with people wanting passport photos.
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May 2023 by Faye Cooper
I rarely leave reviews but this one needs some feedback. Very disorganized and unprofessional. Lost packages there (to send and to receive) 3 times over years. Staff is usually untrained or don’t care. Never seen anything like it. Unfortunately, it’s the closest store to my location and I’m terrified every time something is delivered there. How is this even an approved UPS store?!?
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February 2023 by Amit
Never go with them the worst service i have ever seen. I had express shipment but still didn’t received my parcel after 8 days
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January 2023 by Sajjad Mohammadnejad
They are very helpful and nice people. Specifically, I am deeply grateful to Suhk that helped me a lot today. Thanks a lot Sukh.
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November 2022 by Siyu Lin
Small store, helpful staff. For whatever reason I didnt get the confirmation email with the tracking number; Sukh helped me dig up the information I need and the shipment goes well too.
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October 2022 by Yassi Nikkhah
There is always busy due to excellent customer service. In my opinion it worth it to wait to receive the best service.Besides the Ups service, they do print, fax and some small sections for necessary stationery to buy. The gentleman who is running the store is so patient and kind.Highly recommend it.
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September 2022 by D W.
giving one star because the counter persons are trying to cover for the epitome of absentee owner Manpreet Rai. Shipped package in April, UPS lost, Manpreet promises refund but ignores, delays and now is a liar and thief. Manpreet gives UPS a bad name. Avoid this absentee owner store #209
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September 2022 by Madison Corday
I paid overnight express shipping and was told my package would make it to destination by next day, the package ended up being held for 28 days and I received no help or assistance from UPS store after calling, emailing and visiting store in person several times even though the main reason for the delay is that they forgot to include paperwork. I had to waste my own time calling UPS every single day at least 3 times where additionally no one could help me or give a reason why my package was not moving and ended up finally receiving the package back a month later. I received package back and shipped with fedex and it arrived at location in less than 24 hours. Would never recommend!
