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December 2023 by Gabe C.
Its a really great place, its just that the outside is quite dirty, but many options when it comes to the toys great selection, as an American using CAD, and converting the prices, they were more than fairly priced.
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December 2023 by komal notta
Loved the service and the products a lot. I was attended by Jasmeet and he was very patient and benevolent. He made me understand all the ongoing offers competently. Thanks to him! Great store great people!
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December 2023 by Marie Quon
Thank you to Joshe who provided exceptional service when we came in to pick up our online stroller purchase. She made sure it was ready at the loading bay and there was absolutely no waiting!
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December 2023 by Raymond S
Huge selection of toys for all ages, including electronic games, bikes, and trikes and battery powered riding cars. Staff is very friendly and helpful.
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November 2023 by John Tien
Normally I want to give it 2 star.... because the employee never goes above and beyond to help you... they always say we can't do this or we won't do this... even tho just simple check they won't do... ( which is very annoying... or they simply to lazy! ).... but this one employee name Michael.... is always willing to go above and beyond... he help check,,,, and help me dig ... which I was very surprised and I respect so much... for that I willing to give this a 5 Star .. if wasn't for him I wouldn't have get what I wanted ,from that place! So Michael is awesome!!!
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November 2023 by Peter H.
I was in toys r us recently on Broadway looking for gifts for my grandson, the store is huge and i wasn't sure what to get...i was lucky to meet Patrina, she was amazing and helpful pointing out some great gift ideas, she made the visit fun and easygreat selection, wonderful service!! great place to shop!!Peter H.
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September 2023 by Roman Kohut
Surinder was very helpful today and gave us a lot of time. She helped us choose the perfect gift. Thank you very much!
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September 2023 by Kaycee Tabora
As a first time mom to be, Surinder made my experiences at Babies R us very pleasant! She goes out of her way to give me tips and guidance on all the products, how to use them, even fills me in on the aftercare process after birth. If you ever come to the Babies R Us on Broadway, I highly recommend speaking with Surinder! She is outstanding!
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September 2023 by Brian Huang
The only Toysrus in Vancouver so we come to this location very often. We came to babiesrus when kids were younger then always came here for toys, Lego, bikes, b-day or Xmas gifts.But sometimes they always out of stock for what we were looking for. We have to go to Richmond or Metrotown locations in order to get what kids want. Especially when we were looking for some transformers or Funko Pop figures.They do have some transformers including Studio Series 86 Snarl and all 4 ninja turtles for Funko(went there 4 times in a week and they always missing one. First time ran out of Rafael then missing Mickey). They do carry a lot of TMNT series now.You can still always find a gift for your kids here. The only thing is you have to pay for the parking (can reimburse with purchase)then go downstairs. It doesn’t smell good in the elevator so we always take stairs and pay parking machine is always slow.
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August 2023 by Alatariel Elensar
I always enjoyed coming to this store, because the selection is great, but unfortunately today I had a disappointing experience. I wanted to buy a LEGO box that was empty and had a sticker on it that said to take it to the counter. I assumed they would just go to the back and give us a new sealed box at check-out. It turned out to be the last one so they could only give us the bags to put back into this display box. Because it was clearly damaged I asked if we could get a discount, which is normal practise at other stores such as The LEGO Store. Amanda told me they don't do that, it's theft protection, this is just how they work. I objected a bit, because the product was clearly compromised and it was supposed to be a gift. Then she just snubbed "you don't have to buy it". What a terrible and unfriendly attitude and how ironic for a "World sales leader". We ended up buying it anyway, because there aren't many places where this is sold, but when we got home we discovered that the instruction booklet was damaged too. There really should be a policy for giving discounts on damaged products - other stores have it - but if there isn't, it's still unnecessary to be so rude about it. I read a lot of positive reviews here about the customer service at this Toys"R"Us and two others who were involved in the box-searching were very friendly, but if I come back and see Amanda again I'm walking straight out of the store.
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August 2023 by Christine Kravitz
What a great selection! And staff…Mahfuzul was a big help during our toys “R” Us experience in Vancouver. We had an awesome experience, and he was very very helpful towards our family and our three year-old son. He really made the toys R us experience for our whole family and we appreciate. It was a10 out of 10 experience.
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July 2023 by Elaine
I was searching for a bike for my 3 year old son and asked sales associate Thomas for assistance. Inquired about available 16” bikes that were not displayed. Thomas is extremely thoughtful, sincere, patient and knowledgeable . He carried new boxes of bikes not displayed to help with my search. He also did a bike check for the bike I decided to purchase. After paying, he offered to carry my bike to rooftop parking which I politely declined.It’s extremely rare to come across an associate who goes above and beyond in the way Thomas did.
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July 2023 by navinder singh
Best customer service by the staff. I walked in about 15 minutes before store closing time and Patrina greeted me with a big smile. She helped me find all items I saw online and patiently listened to me without telling me that the store was going to be closed ( like some other stores do ) . Thank you for your service.
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July 2023 by Wilson Wong
Great selection of toys. Parking is available upstairs. If you want to be reimbursed you need to purchase from a meter that is quite slow to process the credit card. It is $2 an hour but further $1.65 for parking maintenance fees.
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July 2023 by Owen Post
Pretty good selection of toys and games
