-
August 2024 by Gmzg Tmzg
My car got a scratch. They are very rude! Delayed over 2 hours!
-
June 2024 by Joe Wong
The gentleman staff assisting me for the labor and installation of the hitch. He's extremely professional and answered all my questions in details. I worked in customer service and HR for decades and he demonstrated excellent, above and beyond customer service and professionalism.
-
June 2024 by Andrew Lew
It was easy to book a time, the price was fair, and I have not tried the hitch yet to see how the clearance is with my bike rack but it looks good so far
-
June 2024 by Quoc Nguy
Great customer service, I was given a phone call to confirm my appointment which I was able to change to a earlier time which fit my schedule better. Rajvir Sarao was very helpful during this process.
-
April 2024 by Yasodini Indrajith
Great service! Thank you.
-
April 2024 by Alan Lee
I came earlier then my appointed time and they accommodated right away and go it installed faster then expected
-
March 2024 by Goran Basaric
Great service!
-
February 2024 by Nicole H.
i should have read the reviews before making a reservation. Moving is stressful so we booked a 15' truck 4 weeks out. today, 1 week from our move, they tell us there are no trucks available, and there aren't any other sizes available nearby. the price we had was at least 50% less than what was on the website today. do not book with them they don't care about customer service
-
January 2024 by Henry C.
Ramandeep will scam you on the environmental $5 fee. It's $1 for same location drop off and $5 for one way. She won't tell you that and put hidden fee on
-
November 2023 by Vienna F.
Unreliable Service and Last-Minute Cancellation I am extremely disappointed with the service provided by U-Haul Moving. We made a reservation for a moving truck a month in advance, and received a notification that our reservation was canceled 4 days before we move. We were suggested to travel from Vancouver to Powell River to pick up a truck for our move to Chilliwack. I caution anyone considering U-Haul as we have come to find out this has happened many times with friends/family, some of them having cancellations the night before/day of. Our experience has been far from satisfactory, and we hope that others can avoid the stress and inconvenience we have endured.
-
July 2023 by Dana S.
Uhaul says they will find an alternative if they don't have a truck at your pickup location... that alternative is almost an hour drive away 1 way and 2hrs after your requested pickup time... super helpful when you have to pack up and move your entire apartment by noon and you won't be back with the truck until 11 with this "alternative". You think in a major city they would have plenty of trucks available and reasonable solutions... maybe they should move the truck to the requested location not expect you to drive an hour one way to get it. Would not recommend Uhaul unless you have unlimited time and money to move.
-
July 2023 by Guan W.
rate one star because this is the minimum allowed. whatever you do highly recommend to not use their service. I reserved to delivery the ubox on Monday, toke a day off, asked moving people waited for a whole day! u-haul silently changed the delivery date to the next day.
-
June 2023 by Lou H.
I booked a 26 foot truck for a big move over a month in advance of the moving date. Fast forward to the night before and my online booking said we could pick up the truck in the morning at the location and time I had chosen, but the email confirmation said the truck was available at a location 1.5 hours away. We enquired because that would mean the three gentleman I had reserved and paid to pack and unload the truck would be waiting 3 hours before the truck even got here, (a wasted expense of over $400. We asked if the location 1.5 hours away could drive it down to us ..no. We asked if we could pick it up at an earlier time..no. Morning arrived, as did the movers. I tried calling the location to see if the truck had been returned. It had but the renter still had the keys. No after hours key drop. The uhaul guy said he'd call as soon as the keys were returned from the previous renter. 9:40 am and I tried calling again because we hadn't heard from him. I was put on hold for fifteen minutes listening to classical music then the phone disconnected.He had ended the call. I called again, no answer, again, no answer, again straight to mailbox but first he said hello and then it kicked to mailbox. I called again and he picked up. I asked if the keys had been dropped off yet and he said, yes just working on it now. My husband left to drive the hour and half away to get the truck, forced to leave his own vehicle roadside in an unsecured area. We had three hours to load the truck once it arrived. This was not enough time to fill the truck and we were forced to leave as we only had the movers' help for another 3 hours. Thanks to some shoddy Uhaul booking/scheduling and a frustrating level of lackluster, disinterested and remarkably unseasoned management practices, our big move was a full day of insurmountable frustration, added expense and total exhaustion. We were forced to keep the truck another day and hire three more moving workers to finish the job the next day....but first we had to drive another 3 hours at the end of the first moving day to secure the car we had to leave behind. Our day started at 6 am and finished after midnight and we still had another subsequent day to mop up because of the first day's utter bumble fu#@! Will never rely on Uhaul again.
-
June 2023 by Jeff S.
I rented a 26' truck for a move last month. We got the truck loaded and headed to the public storage on terminal. We were just turning into the driveway of the storage facility when the trucks engine stopped. Blocking the entry to this business. I had hired 5 people to help me with my move paying them $25 per hour. I called the number for uhaul support and it was almost 21/2 hours until the service man arrived and got the truck going and moved. We were told to leave the truck running for the rest of the rental time. Fast forward to going back to my last apartment to pick up what was left, the tail gate jammed open and would not come down. This meant I had to determine what was most valuable to.me to pack the cab and hope for the best with what was in the back of this open truck So I have asked to be compensated for the 2hours and 15 minutes of having my hired labor standing around unable to unload. I also had to walk a fair distance to take out the overage of time and labor in cash. It's now weeks later, hours on the phone or in email correspondence. At first I was told the would pay me. Then I was told she had to run it past the manager. Then I had to produce an invoice which was the names contact phone numbers and the hours of work and what they got paid. Initials for acknowledging payment. That document was unacceptable to their accounting. It had to be a printed invoice.( Who on a moving day has a printer hooked up and ready to go?) So I produced a record of the labourers with their contact information and printed it off so it was tidy and organised complete with the hours worked and what they got paid. (I did not include myself in that lost time nor the backpack that wandered out of the open truck) Still not good enough. They now needed proof o paid out the money. Clearly this is a shell game to avoid accountability. They sure do want their money up front. They even have you estimate the distance you think you may use and make you pay that before you can leave the lot But should you encounter the stress added onto an already stressful day to later be told you'll be compensated, then a shell game of passing you on to one manager then another and another, repeating the story over and over again. Eventually escalated to headquarters in the states. It's been a month and nothing resolved. It's pretty poor customer service when the service is missing altogether and replaced with any reason they can come up with to avoid any accountability. It's shameful.
-
June 2023 by Lynn S.
So disappointed with U-Haul in Vancouver on Marine Drive. We have been frequent and loyal customers for many years, but never again-going with another company forever now. We booked a truck for a move on Thursday May 18 2023 to be picked up the following Thursday. It was for a truck and hitch to go one way from Vancouver to Penticton. They sent a confirmation email on Thursday May 18 at 1 with the details confirming the rental. On Tuesday morning ( May 23) they called at 830 and left a voicemail saying they had cancelled our truck as they didn't have any trucks. We called back .. "um what do you mean you cancelled the truck , we need to move on Thursday" . Their response (from Rajn,) yeah sorry we have no trucks available. We said "but you confirmed the reservation and on the reservation email it says if you don't have the equipment that you promised to have you will find us an alternative. " . Rajn says " Yeah well we have a truck in Duncan". You would like me to take a Ferry to Duncan to pick up a truck - one day before my move?? Are you going to pay for the Ferry " From Rajn " No we don't pay for that" I ask to talk to the manager . she is not there. I call back in an hour ( panicking as I now have no truck for my move), the manager is busy. I said I would wait. After numerous transfers, holds, waits, I am transferred to another customer service person who offers me two options. I can take a Ferry to Lady smith to pick up a truck ( no hitch available at all), or I can go down to the US and pay US money in Fernwood to pick up a truck and drive it through the border. I choose the Ferry option. It costs me 12 for parking, 37 dollars to go over on foot for two adults, 60 dollars for a taxi from the Ferry to the truck rental place, 205 dollars to drive the truck back over the Ferry. So an extra 314 dollars , plus a day off of work and an extra 12 hours of time. Seriously U-haul, this is very bad customer service. Don't use this company-ever !
