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November 2023 by Rebecca Leibrock
Staff was very nice and patient.
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October 2023 by Alibek Turysbekov
Terrible service. Mean staff
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September 2023 by Rose milo
Why in google say open but when i drove all the way there it was closed they should be more clear and not scam people
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July 2023 by Sheena Ashraf
I went to a western union agent yesterday at marpole area, to get the cash transaction my partner sent from overseas, she calmly explained me to visit some major location or try somewhere else and gave me multiple options. Eventhough i couldn't get the matter resolved but because the representative was respectful and understanding, I thought to try this location today. OMG what a joke of a customer representative was this lady today in the evening. She had the worst attitude, yelling and pointing hands on me. I went back literally CRYING. She ruined my whole day. She was not in a mood to make me understand things. She kept on yelling go somewhere else. I would never recommend anyone to go there. She must learn some manners and a way how to talk gracefully and respectfully!!!
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June 2023 by Barak Rozen
They always happy to recive money from you when you sent it but NEVER happy to pay you if someone sent you money. Alwaysvthey say they have no cash to give and offervyou to recivevthe money on credit card. Happend ti me 5 times on this location.
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December 2022 by Reggie Mae Catayas
Shiela was amazing and very helpful!
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October 2022 by kolin kompton
DO NOT WIRE WITH WESTER UNION!!I wired money from the US to someone in Vancouver Canada and the agent helping me at the location, on the website and ppl I spoke w at headquarters in the US all said it was ready for pickup just mins later. After countless calls to countless departments (US and Canada) and stores in Vancouver it took nearly TWO WEEKS before the receiver was able to pick up the cash. The most common reason they kept getting was they didn’t have that kind of cash on hand today and to come back tomorrow (again and again), the system is down comeback tomorrow. This wasn’t just one location, we were dealing with multiple locations in Vancouver, they were also extremely vague and rude when trying to figure out why this is happening. This really was starting to feel like a scam and finally 12days later they were able to pick up the order but not without a few more headaches and calls while in their store waiting and waiting to finally get the cash. WHAT A STRESSFUL ORDEAL THIS WAS for something that should’ve been so simple, not to mention that for a pretty minimal wire WU kept 100s after currency conversion. Absolutely disgusted with this experience (Davie st location in particular was really awful with their customer service) and strongly urge anyone else wiring funds to do so elsewhere
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June 2022 by Cariño Brutal
Guys, if ever you want fast transactions/money transfers/loans and everything and good customer service... this is the place, Thanks to SHERYL, so accommodating and friendly... Cheers?
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March 2022 by Jose Granado
Perfect service whit Sheila
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March 2022 by valeri bunziak
No western union services they keep saying "we don't have money"
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February 2021 by Lina Salinas
Very poor service, rude staff and very, very slow. There is a lady whose attitude is just awful! Never had this treatment at any other locations. I have been using WU for decades, all over Vancouver and this location is by far the worst in all aspects. Hours of service on their website is wrong. Monday to Friday is open after 9. Some days they close at 7 pm and others at 8 pm, Saturday 10 to 5. This is their temporary hours during COVID-19.
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February 2021 by Catherine Tabares
I went to this place with the intention of sending money to my country of origin and the woman who attended me did not have any kind of customer service, I do not complain about the questions she asked me for security reasons, I complain about the way, the tone and the no help I got from her. 20 minutes after this bad episode at this location, I called another branch on Robson St and I was very kindly advised to send my shipment successfully.
