“Our family was on a 3-day trip to Vernon when our car suddenly developed a mechanical problem. We had to find a way back to Vancouver, but every transportation option we tried failed. We were traveling with our 8-month-old baby and my elderly parents, so it was a very stressful situation.
The team at Enterprise Rent-A-Car in Vernon went above and beyond to help us. Even though they were facing a vehicle shortage and their normal policy only allowed one-way rentals in limited situations, the manager and staff took the time to understand our circumstances. They worked hard to arrange a van that could accommodate all 7 of us at a very reasonable price.
Their professionalism, kindness, and genuine compassion turned a very difficult day into a manageable one. We are truly grateful for their outstanding customer service and humanity. They cared about helping our family, not just completing a transaction.
Unfortunately, my experience with the Enterprise location at Kelowna Airport was completely different. The manager there was rude, unhelpful, and showed no empathy for our situation. It was disappointing to receive such poor customer service from another branch of the same company.
A heartfelt thank you to the Vernon Enterprise team for your exceptional support. You made a lasting positive impression, and I highly recommend this location to anyone looking for professional and caring service.”
“I've been bringing all of my vehicles (new and old) to Chris & the awesome team at Affordable Auto for well over a decade. They are always friendly and do a great job. I highly recommend checking them out!”