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May 2024 by Jason Ponto
Excellent place to do business with, Bobbi and her crew are fantastic and look after every detail. Thank you for everything guys!!
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April 2024 by Art Dietrich
Had two claims. One through insurance and the other I was going to pay for myself. Both were to be done at the same time. They had the car over 3 weeks. No progress updates during this time. Picked it up, and only the insurance portion was done. They were very apologetic and offered me a 10% discount and a free courtesy car while they fixed it. I declined. Not impressed.
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March 2024 by Cameron Claridge
? **A Shout-Out to Bobbi and Jeremy at Craftsman Collision!** ?Recently, I had the pleasure of dealing with Craftsman Collision for some much-needed repairs. Bobbi, the **Operations Manager**, impressed me with her warmth, expertise, and commitment to customer satisfaction. But that's not all—enter Jeremy, the **stellar adjuster**!Jeremy's support was nothing short of remarkable. His attention to detail, prompt communication, and dedication to ensuring a seamless process truly stood out. He went above and beyond, making sure my concerns were addressed and my expectations exceeded.Together, Bobbi and Jeremy form a dynamic duo. Their teamwork reflects Craftsman Collision's commitment to excellence. From the initial assessment to the final touches, they've set the bar high.So, Bobbi and Jeremy, thank you! Your exceptional service has turned me into a Craftsman Collision advocate. Keep up the fantastic work! ??️
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January 2024 by Lindsay Johnson
I would love to speak about my experience with Craftsman. I worked for this company during covid. As a single mom working short staffed, long hours. Imagine my surprise when many of us were fired for not adhering to a policy introduced about mandatory vaccination. This policy was not part of my contract when I started. I was fired with no consideration or severance and shorted my overtime. Within a year of instituting said policy they have scrapped it and thrown a pile of money at some other employees to come back. Scroll down, you will only see positive reviews about me from the time I was there. I cared so much while working for this company and subsequently they showed to me I was nothing..
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January 2024 by Joanne Klemenc
Excellent service, thank you
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November 2023 by Little Hamster
Very poli
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October 2023 by Hailee
Bobbie was extremely rude and dismissive. We had body work scheduled four weeks prior, the day before appointment Bobbie messaged saying "We don't have a courtesy car for you" earliest they would have one was three weeks later. They knew about this appointment for four weeks and couldn't arrange a car? When I showed up at my appointment time I was told that it had been rescheduled, which we did not agree to. We called ICBC and was told that the body shop has to accommodate our originally agreed upon appointment and arrange an alternative vehicle, no alternative solution was offered by Bobbie, she simply said "that's too bad, we rescheduled it and you don't have a choice. Go to another shop if you don't like it". The unbelievably rude service is not acceptable. I of course chose to not leave my vehicle with them, and will be filing a complaint against them with ICBC. Bobbie is an absolutely horrible woman to deal with, cannot warn against this company enough.
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October 2023 by Nadia Brady
This location repaired my Kia Forte after a claim. Repairs look awesome, they did it within a reasonable amount of time, and they even cleaned my car after. 10\10
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September 2023 by judy Marsh
I recently had my tailgate redone on my Tacoma. From the assessment done by Jeremy who was amazing to the finished product was painless. Bobbi and her staff were absolutely wonderful to deal with. I am very pleased with their customer service and the quality of their work. I highly recommend them.
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September 2023 by Isaiah Anderson
Squeezed me in a month ahead of their current booking date, gave me a courtesy car while my BMW was getting worked on, and best of all the car came out perfect again after a hail damaged trip to Calgary. Thanks to Bobbie, Jeremy, and the whole team there!Service: Body & Trim
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June 2023 by Dani M
Shout out to Craftsman Collision.. They took in my claim after I was in a pretty bad accident. Bonnie was absolutely fantastic to deal with!! They fixed my frame damage and you can’t even tell!! I rear ended a flat deck and thought for sure my car would be written off. But against all odds ICBC accepted the claim and I chose this bodyshop! I will use them again if I am ever in a bind and will recommend them to everyone I know!! My car was detailed for me as well!! Thanks to everyone who worked on my little Nissan!!
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June 2023 by Chris Jmaiff
Took our car in for repair after an accident and they did not prime the trunk cover before painting which caused the paint to peel off shortly after being repaired.Headlight they replaced was an after market product that had leaks and filled with water.When I advised the shop of the issue they said they will order one, but when I followed up a couple months later I was told it is still on order and they have no idea if and when they will receive it. It has not been approx 6 months with no information or interest in fixing the problem.Extremely frustrated because the car was not repaired to the quality before the accident and feel they cut corners.This was my experience with craftsman Vernon and I am sure there are some good experiences people have had going there.I will be choosing another repair shop for any repair work I have done.
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April 2023 by K S
Great service and they did a fantastic job in a timely manner. I highly recommend using these guys. And as an added bonus, my car was beautifully cleaned upon pickup. Happy customer!Services: Auto windshield repair
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March 2023 by Shirley Dusil
I have taken my vehicle to Craftsman Collision on two separate occasions. Both incidents were to repair damage to the rear of my vehicle after being rear ended. The repair work has been excellent from the body work to the paint. The staff are personable, knowledgeable and professional. I would also like to acknowledge the young gentleman who washed and detailed my vehicle. He is an exceptional person. Thank you, ShirleyService: Body & Trim
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February 2023 by Ty John
I've used Craftsman for a few repairs now and they always impress. Bobbie and her team always ensure I'm taken care of and satisfied. The complimentary detailing is also always appreciated!Service: Body & Trim
