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October 2023 by Rebecca Clee
Disrespectful, said new part would be $100, and tune up $150. Just pushing a used machine. Went to Linda's quilt shop in Kelowna. Tuneup $110 (electronic) and new part $20
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December 2022 by r rosenau
Awesome professional experience satisfaction top shelf. ?
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November 2022 by Myk Richelle
Had some problems with our vacuum so we brought it to Findlays. Terry was awesome and so friendly and incredibly helpful.Unfortunately our vacuum is done for but Terry was AWESOME.
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November 2022 by Arielle Ostrander
My dyson was jammed! Got it all fixed up and returned in a few days. Awesome service.
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November 2022 by Mitra Remy Jordan
I went in the Findlay’s so that I could try out Bernina Machines in person, as I was vacationing nearby and don’t have a local Bernina dealer in my hometown.The staff here are lovely and helpful. They advised that I purchase from a dealer closer to my home, as this will be helpful in learning the machine.And even though they knew I wouldn’t be purchasing through them, they took the time to demo the machines I was interested in, answer all my questions and give me time to play with the machines.Dear Findlays, if I could pick you up and move you next door to me I would be thrilled! Lovely service, great fabric, notions and patterns selection and most important, very nice people who obviously care about their customers.
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November 2021 by Tina Darbyshire
Very knowledgeable and helpful! Got a great deal on a machine.
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November 2021 by Michelle Desgagne
Super fast, Super friendly Service! I brought my Kenmore power head in for servicing knowing that parts are impossible to get. No Problem, Findley's repair team sorted it out in 24 hours. Excellent counter service and an all around great experience. Recommended!
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November 2020 by Mike J
Worst service in town. It's unfortunate they are the only vacuum store in Vernon. Been there a few times and every time they are so unwelcoming and unwilling to give advice. Was needing to buy a new built in vacuum and will definitely buy it in Kelowna now.
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November 2020 by Susan Wall
Very nice location...lots of parking...easy to find. Very satifactory
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November 2020 by Danielle Walker
My experience with Findlay’s wasn’t great. They didn’t treat anyone in my family respectfully, no greeting no nothing. When we brought two machines in for servicing he acted like we were a huge inconvenience. The guy wouldn’t hear our concerns and then would force us to tell him all over again simply because he wasn’t listening. Poor customer service. I’d be inclined to go to Kelowna for my next service. These guys are pretty rude for the only sewing dealer in town. They don’t deserve the good money we spend on our machines.
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November 2020 by Josie Grimas
I got a beautiful new Miele vacuum from Findlays about a week and a half ago and I couldn't be more happy with it. Not only is the vacuum itself excellent and very reasonably priced but Terry and Toni have been a pleasure to deal with! Terry went out of his way to make sure that I got just the right fit for my needs and he has been able to answer any questions I have no problem. I will never buy a vacuum or accessories from anywhere else again!
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November 2020 by Anna Beasley
We recently bought a built in vacuum and paid for installation. Shortly after we discovered that one of our outlets doesn’t work. They were fairly blunt that no help was coming from them. They offered to sell me a new outlet that we could install ourselves. It would have taken the installer five minutes to stop by one day to see if the outlet was indeed faulty. I will never deal with these guys again. Once you buy, they’re done with you.
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November 2019 by Victor Klassen
Ordered a system and was installed the next day. Quick, friendly, helpful and know what they are doing. And to top it off we got a great price on our central vac system. Thank you Tony and Robert!
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November 2019 by scott juniper
Quality products - good prices. Purchased a Miele C2 vacuum for <$350 (retails on amazon for $499). The vacuum purchased has worked very well.
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November 2019 by Carole Knopp
Best place around for vacuums and related products. Great helpful staff!
