-
February 2024 by Mark Mason
Service department rescued me from a home repair gone wrong. Not only did they do a beautiful, clean job of some tricky road cable routing, they were really friendly and kind about it. I didn't get your names, guys, but thank you.
-
November 2023 by Mathew T
I felt compelled to purchase because the service was so darn excellent! The owner greeted me at the door on a Saturday, he was really friendly. The sales associate that helped me pick a new seat had a great sense of humor. We shared a few chuckles about my symptoms of incorrect saddle choice. The gal at the front desk was bubbly and kind. SUPORT YOUR LBS. I will go out of my way to support this one.
-
November 2023 by Mike Jones
Incredible customer service. We bought a bike brand that we we couldn’t get in our home town in Squamish and Ricardo and his team took amazing care of us even after we had an unfortunate (at our fault) crash replacement/warranty replacement for the bike frame. 11/10!! Thank you.
-
October 2023 by Louisa Cochrane
fantastic!!! service/selection/location. cant say enough about how efficient and honest the guys were when they serviced my bike. impressive!
-
August 2023 by Steven Jenkins
Needed a 14" bike for my son and Brandon at Sun Country Cycle went above and beyond. He went over the pros and cons of available models and provided more options through the trade up program. Sun Country will be the go to for all of our future biking needs.
-
August 2023 by Alison L
Great service, top notch expertise, kickass bikes and gear. The team at Sun Country have gone above and beyond for me and everyone I know who has dealt with them. Highly recommend.
-
August 2023 by Adriano S
I just bought my first mountain bike under doctor's orders. I have a sports injury to my heel which was preventing me from trail running. My doctor made the serious recommendation that I buy a mountain bike (not an e-bike) for fitness. Great doctor, solid advice. I had no idea what to look for and was super impressed by the professional, fun and thorough help that I received at Sun Country Cycle. Brandon and Jessica are total champs. Over a couple of visits they helped answer all my questions with patience, and steered me towards the ideal fit for my needs. I felt educated instead of sold-to. They created a space where I felt no pressure to buy... yet, buy I did. Plus, they were super passionate about biking, which made for a really easy, great experience. Also, kudos to the owner of the business for building such a stand-out, absolute beauty of a structure. I love my new bike and will be back. Zero hesitation.
-
August 2023 by Andrew Lawman
Awesome place. Had an emergency mechanical issue on a bike trip to Vernon area. Stopped in to Sun Country and asked for help. They immediately looked at my bike and were able to fix the issue for when I needed my bike back the next day. They were super accommodating in the middle of what was no doubt a busy season for them, and they fixed it fast. Very impressed and thankful!
-
August 2023 by Kasey Johnstone
Bought my bike 3 years ago, this year my forks were clunking. When I dropped it off they weren't sure if they could fix it, but I got a text less than 24 hours later saying it was fixed & ready for pick up. No charge as well!Great service and an awesome storefront!
-
August 2023 by Ryan S
The service dept. at SCC is super solid. Last year during a bike race, the staff were so accommodating each day fitting in our bikes for tune and upkeep. Every time we go in they are looking to help and solve for only the problems you have. Fantastic store and staff.
-
August 2023 by Leigha Horsfield
Sun Country has an amazing selection of bikes and rentals - perfect for jumping on the rail trail. Always gotten excellent service. Cannot say enough about this gem in our community!
-
August 2023 by scott Leger
Not impressed with the service here, over priced and felt like an inconvenience to them and left not realizing one tire was left flat with No time to do a 30 sec once over on a kids bike, but all the time to take your money. However this does suit a lot of todays trends, nice new building by the way.
-
June 2023 by Vivian Morris
The mark of a business is how they deal with a customer with a "lemon". We bought a lemon mountain bike. We were in the States for a month long biking trip when the battery got glitchy. The manager phoned ahead to the nearest biking shop to arrange for the battery to be replaced. How often do you get service like that?
-
June 2023 by Kohler
Unreal customer service today when I picked up my Kuat carrier! You guys are the best! New shop looks sick!
-
March 2023 by G H
I’ve been a Suncountry customer since I moved to Vernon over a decade ago. Great service great staff and that Local Bike shop community feel is why I keep coming back. Their new shop reflects the great work these people do so much better than the old location! Love the new logo! Pine cone? Tire tracks? Hops? All sounds like Good times!
