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December 2023 by Laura Blake
Mark is always wonderful to work with. He is kind, friendly, patient, encouraging, knowledgeable and communicative. I am grateful he has been so helpful with the issues we have had!
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September 2023 by Mike Evans
This salt water spa system is so much nicer than the chemical alternative and the app makes control and maintence a breeze! highly reccomend if ur looking for a hot tub!
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September 2023 by Mike Mcwilliams
One of the best qualities you can have a sales person is for your customers to say they have full trust in you and feel you operate with integrity. It is rare to find that these days, but Ryan delivered on both and I would recommend anyone using him.
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September 2023 by Katie Cummer
We had a recent off-island, leaking hot tub mystery and Arctic Spas was wonderful to work with to help address our problem! Ryan, in particular, was immensely helpful as we troubleshooted our issue by distance. He was a star by quickly responding to our illustrated emails and providing guidance throughout our detective work in determining the issue. He was able to provide the replacement part we needed and we are so grateful of his time and help. Many thanks, Ryan! We will definitely be back to Arctic Spas for any and all of our hot tub needs!
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August 2023 by Kevin M.
I had a really good experience dealing with Arctic Spas in Victoria, and their delivery and installation people from Duncan BC. Ryan handled the sale and was straight forward, helpful and fair. He made the process easy. Tania coordinated the deliver and installation dates, and Paul and Eric delivered the spa and set it up. I live on Mayne Island, and it was a whole day for them to deliver the spa and deal with ferry travel times etc. Both men were gentlemen, and very thorough in making sure everything was right. I highly recommend Arctic Spas.
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August 2023 by Brent G.
Stopped in to get some direction, some chemicals and filter. Ryan was super helpful and knowledgable on everything I needed help with. Its a pleasure when someone takes the time to explain the details at a level a non-expert can understand. Especially so with guidance on what is normal and reasonable in the way of maintenance.
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July 2023 by Sue Pollard
Last year, my family finally decided to take the leap and buy a hot tub. After much research we decided that a saltwater tub from Arctic Spas was the way to go. We have LOVED the tub, no regrets. Recently, I had to deal with thoroughly cleaning the tub on my own. I was terrified at the prospect but with Ryan's step by step support and instructions, I managed to successfully and uneventfully drain, clean and refill the tub. This is a big shout out to Ryan - Thanks so much for your patience diagnosing the problems and walking me through the whole process - with Ryan's expertise my tub is now back in business with minimal delay!
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May 2023 by jesse daniels
We just got a new hot tub delivered and installed by Arctic Spas team members Paul Reiter and Eric Aasen. They were both the nicest guys and were very smart, efficient and helpful throughout the entire process. They went above and beyond to accommodate our desired delivery date. Our sales guy Ryan Andersen was also so nice and knowledgeable in helping us pick the right hot tub for our family. I will highly recommend Arctic Spas to anyone looking for a new hot tub, spa or pool because of these 3 gentlemen.
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February 2023 by Jan B
Have had our new Eagle tub for a few days and love it! Ryan was great to deal with and got us all set up very efficiently. Looking forward to enjoying this Hot Tub for many years.
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February 2023 by Gord H
We finally had to replace our leaking hot tub and after some online research went to Arctic Spas. Our experience with choosing and buying the new tub was good (Thanks, Dennis!) and the installation was smooth and professional. Paul R. and Eric A. arrived on schedule and did a great job of removing and installing the new tub. Paul is a master of the truck mounted crane! Paul and Eric did the setup quickly and Eric did a great job helping me set up the phone app , and then explained the controls and basic maintenance functions. Thanks again to Arctic Spas for running a business I am happy to recommend!
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January 2023 by M W
Love our new Artic spa! Looks amazing and service for installation was excellent (thanks Ryan!). We can't wait to use it :)Update Feb 2022: small issue with the tub (blown fuse - it happens). Ryan was out to fix it within a day. Really appreciate the quick and efficient service. Back to enjoying the tub! :)
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January 2023 by Fonda Willis
We are very happy with our new spa. From the precise delivery team (Alex and Paul), who dropped the spa into a very tight space, to Eric, who followed up that day with connecting the electrical system, we found the team to be competent, cheerful, and helpful in answering our questions. Once the spa was filled, Ryan came by to help us understand the salt water system and the spa controls. Our spa is even more powerful than we had hoped, providing a therapeutic and comfortable experience. We recommend Arctic Spa and their team to anyone.
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January 2023 by Shannon Funk
Ryan and Paul delivered our Yukon tub today (a month earlier than estimated!) and it went super smoothly! They were able to place and set up the tub super fast and left the area very neat and tidy. Ryan stayed behind to talk us through all the chemicals and the app which was very helpful and much appreciated!
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January 2023 by T H
We have only had our spa for a few days but are loving it so far! Ryan and Paul did a fantastic job getting the spa set up and were very personable throughout the process. We look forward to spending time relaxing in our spa for many years to come.Update: We had an issue arise with our spa. Ryan did a fabulous job of diagnosing the problem and resolving the issue. Thanks again, Ryan!
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January 2023 by Bil Attridge
We've had our Arctic Spa hot tub for approximately 4 years and it's one of the best purchases we have ever made. The heater recently expired which caused the breaker to trip. Arctic Spas got us booked in very quickly and Ryan did an exceptional service job to get us back up and running. He is a professional and knowledgeable technician and went over and above to satisfy his clients. Fortunately, this repair was under warranty. Thank you, Arctic Spas and Ryan.
