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March 2024 by Juanne Khattat
Amazing customer service. They really care about the customers. I had a wonderful experience today. Thank you so much to all BMO staff at Saanich Branch!
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February 2024 by Stan Haner
Always efficient. The BMO has been my bank for many years now and they have been responsible for helping me out of financial trouble more than once. Recently the Oak St branch gave me a debt consolidation loan to pay credit cards I have owed for over 10 years. I am retired and don't pay any fees for their convenient online banking or for transactions and advice given at any branch in Canada. I am very grateful for all their help over the years. Thank you.
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January 2024 by Chris Shipway
Have bank here for 5 years, and the staff are always happy to help. I ordered international money and it arrived soon after with no issues.
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December 2023 by M Hall
Coming off Saanich Road to bank of Montreal was told to turn left and the turn was right into the bank of Montreal so first right and then a left not a right and a right to parking lot
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October 2023 by Selina Wilson
Big kudos to Kevin P! I was ready to close my decades old account after dealing with the nightmare call centre, but Kevin was so helpful and knowledgeable and took care of my issue quickly and professionally while still supporting his coworkers who had zero clue what to do. He deserves a promotion and raise.
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October 2023 by Gail King
Doesn’t seem able to talk to someone. I no longer have a BMO CC and keep getting a bill for a mesley 17 cents. Can’t do anything on the phone as I no longer have the CC with the full CC number.
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September 2023 by hossein tavakoli
One of my worst experiences as a newcomer was applying for a credit card from this Bimo Bank branch.Unfortunately, after more than two months since I applied for a credit card, after several visits in person, phone messages, and sending emails, I have not yet been given a convincing answer for this delay, and the bank personnel themselves do not know how to issue a card. And they only know about the process of issuing the card to the extent of filling out the application.I wish I had seen other people's opinions about this before taking action and I would not have taken action in this bank.I hope that this text will make the process of issuing cards in this branch better, or that others will not go through this bank and not get into trouble.
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July 2023 by Chris.h. Bradshaw
I’ve never written a review ( ever ) but was treated so poorly today ( by 4 separate staff ) i will never step foot in this branch again
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June 2023 by david reid
Friendly informative staff, modern atmosphere, lots of parking, convenient location.
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March 2023 by Daniel
Terrible service. Had to raise limit on my debit card to pay for an emergency surgery and they were of zero help, trying to push me for a bank draft instead when I made it clear I would not be available on the day as my dog would be in surgery. Will be transferring banks to TD and closing my account.
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March 2023 by A P
Where’s security or law enforcement? There’s a disabled man on the road out front all of the time, walking through cars banging on their windows. All the time.
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February 2023 by Rosey
Had to go in here a couple of times to sort out some banking. I don't touch my account here much. Wanted to write a review so Kevin P. could be recognized for his fantastic customer service. Even gave me his email in the event I needed more help, which I did, and Kevin remembered me right away.Without going into much detail, I have reached out to Kevin since and must say this kid is fantastic at catering and personalizing his customer service skillsThanks for all your help Kevin????
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February 2023 by Laurel Anne Stark
I've been a business customer for 10 years. Recently I made a 4 figure payment to a credit card, which 5 business days later still hasn't been applied. No one seems to know why. Every time I call my branch, my business rep no longer works there and no one seems to keep any notes about the last conversation on file. Terrible service. I definitely don't feel like they care about my business so I am switching to a local credit union.
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March 2022 by Nima Pahlavinia
Best Branch to business with, Lots of Parking and customers can thinking their Blood donation at the same time.❤️
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March 2022 by Bobby Joe Hansen
Terrible customer service absolutely terrible. It’s almost as if they don’t want my business.
