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July 2025 by maya liu
Terrible customer service, all three we’re profiling and asking if im all good several times as if i was stealin. I didn’t leave the store and wanted to return a hoodie I bought that didn’t fit the way I like so asked to return it and the manager rolls her eyes and grabs the bag and says I can’t return the item without the receipt they did not give me and we looked around the store and in the change room nothing. I pointed out there was a receipt behind the counter in the floor and she quickly snatched it up crumpled it while saying no that’s not mine…I’m pretty sure it was but as I was leaving because it’s not that big of a deal the shirt lady with black hair says just leave as we’re out the door and I look back she’s shaking her head giving a smug look. Hire better staff👍
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July 2024 by Alisha Micolta
Very disappointed. I went in with my son last night to look for shoes. No one greeted us, not even a smile. There were 3 people behind the cash and I had to stand there for a few mins to get anyone’s attention.
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June 2024 by Stephanie Bissonette
Today (May 31) I received EXCEPTIONAL service from an employee named Noah. This employee not only found an item I was looking for (though not in stock) he sourced the item with my size at a close location--Mayfair, and had the boots held for me. I really appreciate you going above and beyond. I highly recommend when you visit the Langford location, ask for Noah!
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August 2023 by Luna Northcott
Great clothes but the young men who work there are very unhelpful and just give me “when can I take my next vape break” vibes
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July 2023 by Rich Innes-Mcdonald
The short blonde was very depressed and seemed to think people with money were there to steal very bad employee
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July 2023 by Ian
Always an interesting selection of new clothes and often lots of great sales as well. Tons of cool socks too
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March 2023 by Katie N
Went into the Langford location to return some items that I had received for Christmas. The manager Tina ( I saw her name on my receipt ) was extremely rude and condescending. Not to mention, there was a lineup of 5 customers outside waiting for her to open the door at 10am , yet she waiting until 10:06 to open the doors.I was needing to exchange all three items but as I looked around the store and noticed they didn’t have any items in my size, I opted for a full refund instead. She asked ridiculous questions numerous time as to why I was returning the product, and when I said it was too small numerous times, her responses was ridiculous. At first, she told me if she wasn’t going to do the return, and then she decided too for whatever reason. Her attitude and demeanour towards paying customers is unbelievable. Unfortunately this isn’t the first unpleasant experience I’ve had with her which is why I decided to finally leave a review. Do better Tina. You’re extremely rude and disrespectful to your customers.
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March 2023 by Bree-Lyssa Boucher
If I could give no stars on this store I would. The manager was absolutely unbelievably rude. Insinuating that the stained product I purchased was done by me. Saying things like look lady to me. I have never in my entire life of being in the retail industry. Come across a manager who treats a customer in that manner. If I was the owner of this company I would be irate and this employee would be terminated. Horrible, horrible horrible store location
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March 2023 by Global Warmhugs
Helpful staff, great quality merch, decent prices.
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March 2023 by Kaitie S
Cool store, staff are nice and helpful and they have a great stock of items.
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March 2023 by Trav Friesen
Just at the boathouse in Langford yesterday. I was going to walk out of there with just one tank top but ended up spending $400. I got everything that I needed and was helped by Noah. He was super helpful and is awesome at his job ! The boathouse is very Lucky to have him working for them! Thx again Noah !
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March 2022 by Pawan Pandher
Good service
