-
December 2023 by Wet Coast Life
Employees apparently too incompetent to answer a phone. Bank elsewhere.
-
November 2023 by S. baweja
Fabulous service Nathaniel solved my problem within 2 minutesThanks
-
September 2023 by Alex Vozian
Terrible customer service. Credit card stopped working in stores. They were not able to solve this by phone and asked me to come to the branch. I came to the branch teller, and they said I need an appointment with an officer! All this waste of time just to make a credit card work!
-
July 2023 by Saman
Slowest branch i’ve ever been!
-
July 2023 by Sherry Kelly
We use this bank for business purposes, and I have to say, it's one thing to be busy and have to wait, which I don't mind, but when you're waiting for the same two customers with only two tellers for 45 minutes and you can hear them talking about their families, travels, or where they live, etc., wondering when they'll start serving them martinis, it's unacceptable and inefficient. Suggestions: If a client needs something that will take more than 20 minutes, they should schedule an appointment, and if there are more than 10 people in line, you should get another teller and set up a business line. - Note that this is addressed to CIBC in Downtown Victoria at Douglas and View.
-
July 2023 by Michael Mataanda
Very terrible service as they gave me hard time getting my money as the lady treated me like I am not a Canadian citizen and asked me for a permanent residence card yet I am a citizen.
-
May 2023 by Alan Reece
Paul Cockburn, Senior Financial Advisor, at the CIBC Main Branch, is professional, efficient, detail oriented and extremely good at what he does. His service is second to none. Paul is an asset to his company. Thank you, Paul………Rhonda Reece
-
April 2023 by Harshal Patel
Strongly recommend it. Parag went out of the box to help me
-
March 2023 by Tina T.
Out of country service is abysmal. 7 hours on the phone trying to get them to understand I need my expired cards couriered, not mailed. Without my new cards, I can't access my account to withdraw money or access my account online. I emailed and called, and nothing. So I am putting all fees, etc on to them, I don't care anymore. Corey at the Douglas street location never responds, no one does. If they can't do their jobs and I can't access my accounts, even though I've tried for 3 months now to simply get a card couriered to me, then THIS IS ON THEM. I am changing my bank from CIBC to another.
-
February 2023 by ihatenubs
This bank definitely needs more tellers. Tired of waiting around when I could get to my Beaver Tails faster.
-
January 2023 by amey kanse
Ishtpreet Mata knows what true customer service is. I moved to Victoria from Seattle and went to multiple banks and can confidently say his customer service was the best I encountered.
-
September 2022 by Lola Simm
staff doesn't have a clue what they are doing I have been getting the the run around for months.
-
January 2022 by Kyrie S
Erin Byng is really helpful and very professional. She understands my needs and provides speedy and excellent service. Highly recommend Erin for banking needs.
-
September 2021 by Chad wAlKER
I have been a life long cibc client. Just would like to give a shout out to my personal advisor Sean for being absolutely exceptional when it comes to services and financial advice. Sean took care of my finances for the past few years, I hope he stays with this bank and continue to bring people a better financial path.
-
September 2021 by Hunter Oliwa
I always have a phenomenal experience with Sean Sui. I can't recommend his services enough--he's an intelligent and personable financial advisor with a wealth of knowledge and a deep interest in finding tailored solutions to his clients' financial goals. Sean has set me up for success from day one, helping me understand which accounts would best suit my lifestyle and how to divide my savings into a wide portfolio of funds. I'm extremely pleased with the results of his efforts and the one-on-one service he provides to me and my savings. I don't trust anyone else with my money like I do Sean.
