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November 2023 by A Smith
Terrible customer service.The teller was awful.Requested for copies of the several monthly business statements. A simple request was met by "there were no statements for those months" when we told him that the business was in operation. We had to tell him that we had it done at another branch with no problem whatsoever.
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October 2023 by Expert-t
2 tellers on and a long line up of 17 ppl. The lineup went as far as into the mall. It's always like this most of the time I come in here. They need to be more organized. And have more staff working during busy hours.
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August 2023 by *** Bliss
They fixed my error on account. But as soon as I walked in, my data wouldn’t open my app/work at all. And I hardly connected to their guest wifi. Feel like I went from my secure network to their exposed mall guest network. Made it frustrating to use my phone in time, worry about my bill and plan. Once I left it all worked on my data again.
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July 2023 by Emily Shepard
Everytime I go there is only one teller working and the line moves so slow. Perhaps consider having more employees to help with our banking needs that we pay for
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February 2023 by Jefferson Perdomo
Very poor attention
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January 2023 by E B
I had made an appointment to meet with one of their reps two weeks in advance and taken a day off of work to attend it. Well guess what, the bank rep I had to meet with calls me 45 minute before the appointment and tells me she can not attend it. Really?? This is not the first time either, I have been through this with this branch different reps several times before and because of this unprofessionalism, no customer services, no commitment to their jobs I will take my business elsewhere which I already have for about 90% and this will be the last bit they will loose. Never going back!
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November 2022 by Andrew Hellmund
I've banked with CIBC for a number of years. I went to deposit a check and finished the transaction. The teller asked, "Can I help you with anything else" and I said yes, I just need to request a new debit card for my account. She then promptly said that the bank was now closed. Yes they were nearing closing, but if you can't do customer service why should I bank here?
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November 2022 by Erjon B
I had made an appointment to meet with one of their reps two weeks in advance and taken a day off of work to attend it. Well guess what, the bank rep I had to meet with calls me 45 minute before the appointment and tells me she can not attend it. Really?? This is not the first time either, I have been through this with this branch different reps several times before and because of this unprofessionalism, no customer services, no commitment to their jobs I will take my business elsewhere which I already have for about 90% and this will be the last bit they will loose. Never going back!
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November 2022 by Victoria W.
I've been trying to contact reps here for months over my banking issue as my other location closed. Called multiple times and emailed my Rep with no response in over a month. No notification that my bank was overdrawn while I was waiting to hear from this person. Next agent I talked to made it clear she didn't care as she was about to quit. No service. Going to give up and look for another bank that will actually respond.
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November 2022 by Gail Glatzmayer
Our financial advisor, Nancy, could not have been nicer. She was friendly, courteous, and knowledgeable. Thank you Nancy. A very positive experience!
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November 2022 by TeeCarts
DO NOT BANK HERE. This is the most unprofessional group of people i have ever met. There is no communication, and emails are responded to rarely. I had to send the same documents multiple times to different employees to make anything happen. There is ZERO respect for customers at this bank. Disgusting.
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November 2021 by Mikel Damke
This place treats seniors and people with money horrible..... Bank elsewhere as the staff have no clue what they are doing and prefer taking lunch break over a scheduled appointment
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November 2021 by Kyrie S
Roy Yang is an awesome advisor, he is really knowledgeable and super easy to talk to. Highly recommend this branch and Roy’s financial advices.
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November 2020 by Sumbal Sabah
Sally at CIBC Hillside location has been pivotal and relentless in resolving a banking situation that took way too many months to rectify. Without her involvement, the matter would never have been resolved. Deeply appreciate your hardwork Sally.
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November 2020 by Martin Borg
High Staff turnover with little knowledge of products and zero assistance or follow-up... It’s been months trying to get answers to an issue for parents...every time you speak with someone they tell you previous “account manager” has left....glad I’ve moved all accounts elsewhere.
