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December 2023 by Lindsay Richey
This particular branch is consistently understaffed with inefficient and untimely service. I do not feel like a valued customer.I believe some of the staff are doing their best and some of the tellers are quite kind but something has to change to make banking here a more smooth process.
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October 2023 by Miriam Lank
3.5 stars. There's nothing really wrong with Coast, but here are a few things to keep in mind if you're going to bank with them:1) Their credit card system is not done through the credit union, and Desjardins Visa’s and customer service and website can be challenging to work with.2) CCSCU charges you on top of any ATMs for withdrawls, and charges $1.50 for every e-transfer.3) long lineups at bank locations.Other than that it's fine. Everyone I've dealt with personally has been fantastic, their app and fee organization could just use some work.
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August 2023 by Samantha Phelan
Went to this branch at lunch and it was very busy. The line was super long and only two tellers were working, so the line took some time to work through. However, while most of the other employees walked past the line while avoiding eye contact or apologizing for the wait, Rahul Gill worked diligently to help the tellers with all the customers in line. He was thorough and helpful, and after I was seated with him, I was out the door in 5 minutes.
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August 2023 by Jason
WORST. BANK. EVER.Left messages, never heard back. Emailed someone I had previously dealt with and they said they worked in another branch now but couldn't refer me to someone in my branch. Tried booking an appointment with their online tool and no times available.All I wanted to do was buy an RRSP GIC. You'd think they'd want my business, especially since I'm a member.I went somewhere else instead.AVOID.
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August 2023 by Dal Akaar
Either not enough staff, or apparently, rude sarcastic staff when there is enough.Bald guy, glasses, sarcasm was not needed when you're in the wrong.Terrible branch. Consistently.
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August 2023 by Fraser Tweedy
Nastaran gave fantastic service. Patient, professional and friendly.
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March 2023 by Joseph Willson
I have not been to Coast Capital since they closed my hone branch. Not sure why I'm being asked to review a bank machine?
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November 2021 by C
This has been my bank for 20 years and I've never had an issue. After being lied to by another bank multiple times we moved our mortgage to Coast Capital as well. Couldn't be happier!
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November 2021 by TM
Awesome service and big help from Josh. He did my house insurance very fast, got all required house information that I didn't know and suggested great rates.
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November 2021 by Glenda Beecham
I've had many bad experiences with Coast Capital. This location in particular is always understaffed and the wait tends to be 30 minutes at least. It also seems like they just don't care. I talked to the manager once about a couple of complaints and said I wasn't satisfied with the service. I told him I was thinking about switching banks unless they took some action and he basically said I should go ahead and switch banks then. Unfortunately, I wouldn't recommend.
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November 2021 by Bob Williams
I have dealt with many financial institutions in multiple provinces. I have been a loyal and enthusiastic member for over 35 years. Member service is their priority not corporate profit for a bank. They always go the extra mile and offer helpful knowledgeable help.
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November 2020 by Sheila Tranfield
Online service appaling. Aplied for line of credit to fianance needed medical device. Waited 2 weeks for response. Cut off twice, on hold an hour. Denied loan
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November 2020 by wcresponder
No communications from this branch then out of the blue an email with a deal if you open a automatic deduction savings account.So I email back with date I'm available, whole day was clear. No reply.No Reply next day.Half way thru the day I stated I was available I get an email stating no one's available. But she says she tried to call me a couple of minutes before the the email was sent to say there was an opening.My phone sitting right beside me never rang.Now they want to know when I'm available to see ' if ' they can do something for me.Far from good enough.UPDATE: The email exchange ended after she sent a message stating the phone number they called and I replied back that it was the correct phone number.Now they say it has gone on to Member services team and they haven't done jack about it 2 weeks later.I would not advise anyone to use this credit service.
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November 2020 by K Frances
You Gotta have the worst location for outdoor ATM.. Ater Dark you take a big chance if you need Money, I have been on more than 1 occasion ask without even able to see the individual until last second for spare change.Now I'm Talking about your Bay Center at Fort st and Douglas. Other than that total Blind spot ATM I have no other issues with service or Employees. Thank You..
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June 2020 by erin5171
Best bank ever since I changed to this bank I have saved more money
