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January 2024 by Robert Pearlman
We had an issue with a product and Jed, the owner, really went above and beyond to make sure everything was resolved properly. I appreciate the excellent customer service and will definitely head back to cook culture for any kitchen purchases in the future!
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January 2024 by gurjot mann
My girlfriend and I did a cooking lesson with Chef Mara (Warm Sicilian Flavours!). Not only was the food delicious, but Chef Mara was very knowledgeable about the regions the food came from, the food products we were using, and much more. This class was very entertaining as well as educational, and I would highly recommend visiting if you are considering it!The store itself is also very cool and well stocked with fair prices!
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December 2023 by Judy Pryce
Thanks Jed for the tips on getting our Jura fixed!
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November 2023 by leonnights19
Great spot for home cooks to get good gear at a good price. Informative YouTube channel for understanding different types of cookware
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October 2023 by Vince Palmer
Not happy with Cook Culture! This is the second Jura machine we purchased from this company (expensive unit). The machine failed within the first 90 days of owning it. Obviously it is not Cook Culture's fault that it failed but, there is no local service depot for repairing the machine and no way to return it for a refund or replacement unit (knowing the issue should not happen within such a short period of time). When these machines fail, you are expected to either send the machine away (at your cost) or bring it to Cook Culture so they can package it for you and send it to the mainland for repairs.The machine was brought in to Cook Culture on Monday. The staff knew how upset we were about the issue and promised to get it out that day, yet delayed the return to the service depot. Its now Friday, luckily I called to check the status and it sounds like it either just left or will be shipped shortly after my call.We are so upset over this, we bought a very expensive machine from a local business so we could have support and service in addition to supporting our local businesses. We certainly aren't getting the service level and will not be supporting this local business in the future. We will also share our experience with others.If you sell expensive machines, stand by them and do what you say you will do. This is an example of why people are shifting to online purchases. You don't get local support anymore so why pay the markup.This is our review of Cook Culture and their support, we will also be reviewing Jura for the experience and quality issues with a $2500 machine.
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June 2023 by Blake Moreau
Amazing staff. Helpful and friendly as well as a great selection of quality kitchen products.
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June 2023 by Debra Page
Awesome customer service at the Victoria store, I ruined my new crepe pan when trying to season it. Manager told be to bring it and she worked on it forever, then showed me how to season it in the oven.This is over and above service you just don’t find anymore!The are always so friendly and helpful when I go in.Thanks so much - can’t wait to try out my pan in the morning
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May 2023 by Gary Peters
I really enjoy Jeb and his youtube presentations..I love to cook and have found his videos very informative..thanks
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May 2023 by Greg Sutton
This store has a great selection and the staff are very helpful with information
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April 2023 by Andrew Barclay
We love everything we get from CC. Our pots/pans set is perfect for our induction stove. The crepe pan is so nice to use and we followed the "How to season your pan" video to make the non stick perfect. The smallest items we bought were so necessary... We purchase a small and a large chainmail scrubber and they are amazing for getting the tough stuff and shining up the surface of our pots.
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January 2023 by Nic
Beautiful cookware and really lovely staff. Laurie helped my husband and I pick out the perfect Japanese chef's knife as a Christmas present. She was very knowledgable, and totally understanding of our budget. We will definitely start coming here for all of our cooking needs :)
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January 2023 by Zane Caplansky
LOVE this place. Loved it the first time I walked in and the love affair continues to this day. Great staff, great selection, great displays, just a great spot.
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January 2023 by Nancy Cockburn
Love this store. Excellent service and great products.
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December 2022 by Nic Main
Beautiful cookware and really lovely staff. Laurie helped my husband and I pick out the perfect Japanese chef's knife as a Christmas present. She was very knowledgable, and totally understanding of our budget. We will definitely start coming here for all of our cooking needs :)
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December 2022 by Debbie Noble
Super helpful and very informative staff. Beautiful and clean store. Lovely shopping experience.
