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February 2024 by Chris C
Thanks for the great customer service.....Maybe next time act like you care even a smidgen
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February 2024 by Glenn B
Second time recently I have been the only customer when they opened at 10am. I wanted 6 neons & 6 other fish & 2 Angels. The guy both times said he was busy as he had someone coming in 20 minutes for some fish. He then carried on adding treatment to some tanks & ignored me. I am looking for somewhere else for my aquarium needs. Not Petsmart. They never have any fish. The fish department at Creatures was NOT closed as is suggested by the owner & no neons were readied for me as I said to the clerk that if he was not going to serve me I may as well go home.. There was NO chain preventing me from entering. Absolute rubbish !!!
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February 2024 by Thomas Lessard-Smith
I went in to see how getting a bird would be like and met one person who was so nice and helpful. I like this place so much and have quite fond memories of going around the store looking at all the animals when i was younger. Also I really like the atmosphere in there. The somewhat cluttered, smelly and tropical feeling I find to be really nice. I liked it so much I am seriously considering seeing if I can work there at some point. But I do know that if I need anything for my birds I am certainly going to want to go there.
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February 2024 by Ron Campbell
Helpful place with pet supplies. Nice
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January 2024 by Joshua BRAY
The place always smells like ammonia, the tanks are filled with black hair algae, and they are very rough with the fish when they're catching and bagging them. They have a good return policy if a fish dies, but I wish more care went into the experience.
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January 2024 by Stan Khan
First time at Creatures and won't be the last. Very well stocked with supplies, fish, reptiles, birds etc. Took a bit of effort to track down someone to help, and the help was quite rushed because they're really busy taking care of the 'creatures'.Really, a good pet store.
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January 2024 by Bryce Jensen
Has a pretty good selection of things for reptiles. I purchase most of my supplies for my spiders and isopods here.
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January 2024 by Vasil Kecheliev
Would’ve appreciated slightly faster service, but otherwise this is probably the best pet shop in Victoria.
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January 2024 by Auden Ayres
Best pet store in town for fish and reptiles
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December 2023 by James Hofweber
Great aquarium store. What sets it apart (for me) is the large variety of smaller species not normally found in your average fish store.
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December 2023 by Matt David
Went into Creatures pet store looking for a Bata fish but the staff member said we have them but they are all sick, 2nd staff said oh some are ok so I bought one and it died went back for a replacement and was given one but it died too, guess the first staff member was right, my Four year old daughter is very sad her ped died.
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October 2023 by Craig Weare
I initially called them inquiring about getting a bearded dragon for my kids. I looked them up and noticed they took in certain animals needing a home. I spoke to Ty initially and he sounded busy. But that didn't stop him from helping me over the phone. I even asked about Iguanas and he was going to and did ask me some questions. At the end of it they did have an adult female bearded dragon looking for a home. He held the dragon for me until my son and I were able to pick him up. Which was an amazing experience for my son. And Ty was very thorough and above average in service. They were kind enough to also include Lizzys basking rock on my way out.I had some health concerns about the dragons teeth, being new to bearded dragons and he talked me through it. I appreciated it as he got straight to points. I didn't find him or any of the staff their rude, just busy. But they still dealt with me once they were available with courtesy and respect.Ty actually went above and beyond for this dragon and ensured me that I could bring her back if we had concerns and weren't positive on her health.I had her checked out by a vet who happened to be her previous vet. She was healthy and good. Ty went above and beyond during all this and I appreciated it quite a bit.The other gentleman in the reptile department was also helpful and you could tell he was knowledgeable by the lengthy conversation I had with him.All in all my experience with critters was very positive and reassuring. I would and will definitely go back!Thank you Ty and Comrade for all your help. Thank you to the woman who initially took my call and all the above average service I received for a busy place of operation(quite normal in these times I'd say).
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August 2023 by Kelsey Bishop
It's next to impossible to get help in the fish section when one specific guy is working - which he always is. I've walked out of the store at least 7 times with nothing due to no help given. In my experience it seems like only old white men get any real assistance from him.
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August 2023 by wilson t
Always impressed with the fish they bring in but they're normally so special that I don't know if my tanks are set up properly to take care of them, the shelves are crowded most of the time, they also on occasion carry other unique pets like tarantula slings, scorpions, and crustaceans.
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August 2023 by C Y.
Disappointed with unprofessional staff. Employees Yelling at customers, over charging fish prices, just about every fish tank had dead or diseased fish. No service waiting on staff for help and not getting it. People including myself going in after being told they have stock or animals to arrive for them to have nothing. Met several past employees that quit because of how horrible the reptile lady and fish guy are to other staff and people that come in. The amount of people in victoria that have had bad experiences is alarming. They have another name for their on line fish store which is still creatures not sure why the same business has two names as the fish come from one business. Looks shady and maybe its because creatures is known for over priced sickly fish?
