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January 2024 by Emilie N
First time buying online from this store because 1) I wanted to support local Canadian businesses and 2) They were selling these boots with a specific style that I really loved at a reasonable price. Shipment was smooth (it didn't take too long for the boots to get to Montreal!) and the boots were in perfect condition and looked exactly as online. I really appreciate the personal touch they add to their packaging with a thank you note for shopping local, it's very nice. I would definitely shop again!
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September 2023 by Mikyla West
As a Victoria resident, I try and support small & local shops whenever I have the opportunity to. With that, I also fully understand local businesses not offering full refunds to a customer. However that doesn’t make it any less disappointing for me as consumer when I purchased a pair of shoes two days ago (I would like to point out my initial experience there was pleasant in terms of customer service) and was told they don’t have the correct size & will not be getting the size I need in their shipment again but I still would be unable to get my money back.As a retail worker myself, I would ensure if it’s the business at fault for not having the proper item I would make an exception to offer a full refund so the customer can leave happy and go buy the shoes they need elsewhere. Overall, it’s a cute shop and would have loved to keep supporting it but don’t know if I will end up going back due to the disappointing experience I had.
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September 2023 by Lena Moisieieva
Really helpful staff and great quality shoes, and their sale prices are amazing.
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August 2023 by Brian Arter
Well informed and great service by staff
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July 2023 by Rituro
While they didn't have the shoes I was looking for, the staff were exceptionally friendly and helpful to the point of directing me to another store that might be a better fit. That dedication and selflessness alone earns them a 4* review!
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June 2022 by Tereasa Golka
I have worked in retail and love to support independent business, but I will never set FOOT in FOOTLOOSE again. I was so disappointed with this store; their policies and in particular staff apathy.Given a gift of glerups, in the wrong size. They didn't have my size and would not have them until maybe next fall. No refund to the gift giver. A gift card for me.I didn't have time to try anything on at the time but when I did return was told there was a limit on how many pairs of shoes I could try on!!!! Seriously!! The store was not busy. The staff were passive aggressive and didn't seem to see me as a customer given they already had the money. What a horrible feeling to have to try to find something so that I would not have to come back again.
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April 2022 by Erin K
My go-to shoe (and slipper) store in Victoria.Great selection and lovely staff.
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October 2021 by Butter Cup
Every visit is a visual feast and fuels my imaginings for my next pair of dream footwear, thank you!
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September 2021 by Jannette Lock
Love Footloose shoe's!Finally bought myself a new pair of glerups in cranberry.Next are the red clogs from Denmark.
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May 2021 by Justine Kerkham
Great service, great selection. Footloose Shoes is consistently fantastic.
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April 2021 by Ray G.
Such a disappointing experience. Although a great selection of shoes, the service is extremely unfriendly and unwelcoming. We felt as though we were a bother...so much for wanting to help support a small business rather than ordering on line. Went to The Cobbler instead (amazing service ) and spent my money there. Love all my new shoes!
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April 2021 by Annette Beards
Worst customer service ever! Rude and unhelpful staff! Tried to return a very expensive pair of slippers (obviously only worn once inside) and told she could not resell them so...nothing...wow!!
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March 2021 by Barbara Willson
Quality shoes and excellent customer service. Love shopping here.
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March 2021 by Maddalena M.
Amazing selection of wonderful shoes. The staff are wonderful and have stylish taste which shows in the the selection of shoes. Always helpful. Highly recommended!
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November 2020 by J A.
I have to comment! I called on a Sunday afternoon to make sure that they were open and the woman said they closed at 4. She clearly thought that I should be greatfull, when she mentioned that they opened at 11. I got there at 3:45 and was basically ignored the entire time. Again, it was clear that the staff were more interested in closing than helping me and making a quick sale. I deliberately went there to support a small local business but won't be back. Instead of buying a $300 pair of shoes I had seen on their site I left and no one bothered to look at me and say thank you, so I made a point of thanking them. I was also told at about 5 to 4 that they would be closing at 4, to which I replied, does that mean I need to leave then? No reply... They were neither calm nor kind, and with such poor diplomatic skills I'm surprised that they are still open. Lovely shoes, though.
