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February 2024 by Paul Brum
Fountain Tire sets the gold standard for tire services with their exceptional customer care and expertise. The team here is truly awesome, always going the extra mile to ensure you're taken care of. No matter how busy they are, they make the time to address your needs, ensuring you leave with confidence in your vehicle's performance. Their dedication to quality service and customer satisfaction makes them a standout choice. If you're looking for reliable tire services backed by a team that prioritizes your convenience and safety, look no further than Fountain Tire.
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February 2024 by Jesse Bochek
These fellas always stand by their work. Top notch.
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February 2024 by Jeff Bissett
5 star service.. they go above and beyond from start to finish .. super friendly and knowledgeable staff
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January 2024 by Justin Dejong
went in to get my summers put on and the gentleman at the front counter told me everything was good after I asked them if they were torqued. after about a day of driving the tired were very wobbly and my front left tire were missing 3 bolts!? only had 2 in and the rest of the tires were so loose. I had to retorque them myself. very disappointed, and the gentleman working on my car should thinking 10x before dismissing the vehicle and giving the keys back.
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January 2024 by Aleksey Kryvyi
they did the requested car maintenance, but the mechanic definitely didn't care about keeping the car clean. After I picked up the car, I noticed a scratch on the corner of the front door, the driver's seat was dirty and scratched.. I will not go here again
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January 2024 by x_wei rdo_x
Complete jokes. Say they do out of province inspections, but not if you are from Newfoundland. Because my registration doesn't look like the one from Nunavut (the person at the desk said it has to look like Nunavuts and showed me a picture of a Nunavut registration), they won't take it. Picture included with personal details covered, but I circled where it says "this document is proof of your vehicle registration". Nunavut and Newfoundland are not the same place, and registrations look different from province to province. If you are going to offer a service, maybe have an inspector who knows the basics of what registrations look like from each province. Don't waste your time here.Edit to add: as requested in the response from owner, I have emailed the customer care email to share my real name. I will update review based on what is shared. Obviously I wasn't listed as a customer because they refused my appointment.
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January 2024 by Raj Pandey
During my experience at Fountain Tire in Langford, I visited to check my tires for warranty. The staff examined them, recommended replacements, but failed to send the details to the manufacturer. After contacting the manufacturer myself, they spoke to the Fountain Tire representative, and the warranty was approved. The staff at Langford held me for three days to understand the system, but staff didn’t figure out, despite three calls; their rudeness persisted. During the call, I asked for a rough estimate for buying tires, and he said he would buy from Kal Tire. I checked in Kal Tire, the cost was $493.95 each, which I am looking for, and he said he would sell them to me for around $600 each. If Fountain Tire values its customers, they should address this review. Frustrated, I visited a different Fountain Tire location, where the issues were resolved in just 10 minutes. Our neighbourhoods should be aware of this.
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January 2024 by Sheri Lucas
Great customer service. They were very quick to have answers to our questions and an appointment booked. The appointment time was on schedule and we were in and out. They did not try to sell us more expensive tires. In fact, they suggested that the tires we wanted were expensive and gave us alternatives. They were all professional, and the facilities clean.
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January 2024 by PAUL CARDINAL
Person who answered was friendly and helpful. He referred me to a competitor because of some mechanical services I needed that they didn’t offer. That’s going the extra mile and I really appreciated his help
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January 2024 by James Roy
Went to change brake oil. Advertised price was $ 69.97 [ something like that]. Discussed with them if it includes supply of new oil and flushing old oil. They said' yes'. Took appointment for two vehicles.They increased the invoice by $ 12! Again discussed with them about the wrong practise and reminded of our conversation and the advertised price. The sales person said , ' Oh you r only paying 12 dollars more'! Meaning $ 12 per vehicle. In total $ 24 for two vehicles.Absolutely a rip off. If there is a rating for negative review, I would go for it.Whom can I report this to? Best Business Bureau?
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December 2023 by Cindy Stuart
Big shout out to Paul Williams and Zach for making us road trip ready for our adventure to Tofino. The level of customer service was amazing and the expertise was very assuring and comforting. Many thanks
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November 2023 by Ron Carlson
Excellent service and quick responses to queries
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November 2023 by Robert Macaulay
On September 5/23, I purchased 2 commercial truck tires from Fountain Tire in Langford. About 1 week later one of the tires was leaking air through the valve stem. I called them to have it repaired. They told me if I came out at 8 am, they would look at it. When I arrived at 8 am, they said they would not do it because they didn't have time. They said that if I left my truck for the day, they might be able to look at it. I could not leave it all day because I use it to earn my living.This leak was their faulty repair and they refused to repair it in a timely manner. The employees seemed indifferent to this issue even though it was their faulty work. On Oct 31/23 at 8 am, I brought my truck to Integra Tire for repair and they had it done within an hour.
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October 2023 by Ashly Gait
Great customer service, quick, and friendly! Had a tire repair (screw in tire) and easily booked online, received a text message confirmation and appointment reminder. Wasn’t oversold or told anything else was wrong with my wheels/brakes/etc to upswell, they just fixed the tire and had me on my way. I think the gentleman’s name was Paul and he was lovely!
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October 2023 by Ted Konyi
Matt and his team were great. After suffering a flat tire on the road to Port Renfrew, I called Matt and he found the tire we needed and swapped it out very quickly. Great service at this location.
