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February 2024 by jong heon kim
I recently purchased the Herman Miller Eames Table and Fritz Hansen Hven Bench from Gabriel Ross Inc., and my experience was outstanding!Gabriel Ross Inc. impressed me with a fantastic selection of high-quality furniture and a knowledgeable, friendly staff. The Herman Miller Eames Table is now the stunning centerpiece of my living space, complemented perfectly by the elegant Fritz Hansen Hven Bench.What sets Gabriel Ross Inc. apart is their commitment to customer satisfaction. The entire process, from browsing their website to the prompt and flawless delivery, was seamless. I highly recommend Gabriel Ross Inc. for anyone seeking premium furniture and a top-notch shopping experience. My home has been transformed, thanks to their exceptional service and exquisite products. I'll definitely be back for future furniture needs!
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January 2024 by Zoi Livia
My husband and I are huge fan of the showroom on Government St. -WOW! The exterior is stunning which continues into the doors and throughout both fabulous levels of the space. You'll find top quality offerings to furnish home and office. Foundational iconic pieces, as well as the whimsical and fun items to add personality to a room. We continue to love the pieces we have purchased here for our home over the years. The staff is friendly - allowing you to enjoy the space without feeling pressure. This is also a fantastic place to purchase gifts for the special people in your life. They have a wonderful selection of books, decor & housewares that you won't find elsewhere in Victoria.
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November 2023 by Emmanuel Igbokwe
My experience with Gabriel Ross was as good as I could hope for. I had my eye on the Herman Miller Embody chair after sitting in one at my friend's house. I did a bunch of research on the different models and looked up where I could order one in Alberta. Gabriel Ross came up as the closest Herman Miller authorized dealer in western Canada. I called GR on two occasions to inquire about shipping/lead time for the chair and to verify it was in stock. The staff were friendly and helpful. They were selling the embody for 25% off in various colors and the 2 different fabric offerings so I ordered the Logitech version. I ordered my chair online and it showed up to my door from Victoria BC within 3 days. The chair is everything you'd expect from a premium brand and it's extremely comfortable and stylish.
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November 2023 by Elizabeth Surell
Best retail online experience ever! Spoke to real inside sales and customer service people when I called. Quickly validated inventory and provided suggestions to smooth shipment from BC to ON. Diana M and GR team thought “customer first” and did everything right to get the products to the customer when they needed it. Well done team!
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August 2023 by Andrew Derocher
I've bought many items from GR Shop over the years & every time, the service has been excellent & fast (most recently, a table on sale ordered on a Thursday that arrived on Saturday). Delivery has been flawless: well packaged and the products exactly as advertised. I highly recommend them & will be shopping with them again in the future.
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August 2023 by YA- NO
I refused a shipment of a item but they still charged me 20% restocking fee (almost $400) for item that was not opened. Which by the way refusing a shipment is NOT mentioned in the return policy .Now they can resell at no extra cost to them. Thats one way of making money. If they were honest and said ya we are not doing that well these days and we need the money, I would have given it to them.I knew there was going to be an issue after reading the first paragraph of the return policy ."We want you to love the product you’ve ordered. And we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible." When you're trying this hard you know somethigs a miss.You know as well as I do Dan S. this a disgusting way of doing business but if you can sleep at night knowing you screw people out of money all the power to you. I know I couldn't do it.
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July 2023 by Ya- N.
I refused a shipment of a item but they still charged me 20% restocking feeWhich by (almost $400) for item that was not opened. the way refusing a shipment is NOT mentioned in the return policy .Now they can resell at no extra cost to them. Thats one way of making money. If they were honest and said ya we are not doing that well these days and we need the money, I would have given it to them.I knew there was going to be an issue after reading the first paragraph of the return policy ."We want you to love the product you've ordered. And we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we're here to make your return or exchange process as effortless as possible." When you're trying this hard you know somethigs a miss.You know as well as I do Dan S. this a disgusting way of doing business but if you can sleep at night knowing you screw people out of money all the power to you. I know I couldn't do it.
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April 2023 by Amy R.
I have ordered light fixtures twice. One item came with concealed damage on the light shade. The team at GR was really good to work with while getting this issue resolved. Ended up getting a replacement light shade which shipped pretty quick after discovering the issue. It is hard to tell how good an internet store is until you have a problem. These guys resolved the issue to my satisfaction in a timely manner. I would definitely order from them again. Also, their product selection and prices are the best I could find within Canada.
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April 2023 by Winnie Darnbrough
This company was a delight! From my first initial call to Sara in sales, the communication/response and efficiency was top notch from any department I dealt with.The delivery time was extremely fast and efficient! I highly recommend. I look forward to enjoying my Kartell bubble chairs! Thank you!
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March 2023 by Boz
A particular sofa that I have been after for close to a year has been sold out and unavailable in my home country of Australia. I emailed Gabriel Ross with the intention of paying an international shipping fee to get the sofa to Brisbane, AU. GR informed me that they do not offer this shipping method, but the lovely Coralea went to the trouble of putting me in touch with the Australian distributor of the sofa brand, who have now ordered one for me. With no benefit to the Gabriel Ross business, Coralea went out of her way to look in to this for me when she didn't have to, and ultimately helped me to find what I was after. Gabriel Ross is a business with the highest of integrity and care for their customers (even though I purchased nothing from them!) My sincere thanks to you Coralea and Gabriel Ross. Paul
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March 2023 by Google user
I have ordered light fixtures twice. One item came with concealed damage on the light shade. The team at GR was really good to work with while getting this issue resolved. Ended up getting a replacement light shade which shipped pretty quick after discovering the issue. It is hard to tell how good an internet store is until you have a problem. These guys resolved the issue to my satisfaction in a timely manner. I would definitely order from them again. Also, their product selection and prices are the best I could find within Canada.
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February 2023 by Paul Glennon
We've been buying from Gabriel Ross online for years. Their taste in modern design is impeccable and there's no replacement for being able to pick up the phone and talk to a real person. They've always been great to deal with.We recently took a trip to Victoria and finally visited the store in person. It's great to be able to see some of those grail pieces by Eames, Wegner and Nelson in person. I got carried away and bought a piece that I couldn't bring back home across the country in our car. I returned to the store a month later and GR shipped it home for us. That's service.
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February 2023 by Eagle Harbour
Outstanding customer service. They were an amazing bridge between us and Herman Miller when one of our Eames chairs needed repair. We would have been lost without them!
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February 2023 by Blair Thom (Enziet)
They sell high quality high end furniture and appliances. We got some amazing coffee cups and other random things. Takes awhile for shipping, but that’s to be expected when you order something from Italy hand crafted.
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February 2023 by The Compound
Wanted to upgrade my desk chair finally so came in looking for something a little more expensive than I would normally spend. The selection was pretty good but I didn't get good service at all. I get that I'm not the biggest spender, but I felt pretty blown off, nobody seemed interested in helping me even though the store wasn't busy. Might as well shop online as usual!
