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October 2024 by C Marshall
Horrible service. Had to order a credit card because the fraud department improperly sent me an alert about a transaction with info my 8 year old could have found with Google, with a disclaimer that the info they're giving me may not be accurate and contact info for the person who investigated that didn't actually put me in touch with them - "investigation" is not their strong point I guess. Fine, ordered the new card, was told it would take at most 7 days to arrive. Going on three weeks waiting for it now. Called a few times to find out what was wrong, was told it was being mailed to my personal address and not branch. Went into this branch to inquire as to what was going on, informed it's been mailed to the Uptown Boulevard branch, a branch I've never visited in my life. In the process of this the teller said my credit card number out loud to a lobby full of people! Super inconvenient given school just started for my kids and if you have them you know life is full of unanticipated expenses; good thing as long as RBC isn't involved I can easily manage my own budget.
I'll be switching my credit situation to another bank asap, as well as savings (that's a whole other bad review) and am shopping around for a mortgage; needless to say RBC is out of the running.
RBC - stop acting and providing customer service like you don't answer to your clients!
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September 2024 by Nathan Champion
Fast and friendly service to print a VOID cheque, thank you team!
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February 2024 by Wayne Jodoin
Alwayz helpful in my banking needs
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November 2023 by Ken
Very bad
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November 2023 by Clark Hayes
Great service since 2021 and very knowledgeable account managers.
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November 2023 by r r
Never Had a problem ! very polite and cooperative staff.
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October 2023 by Amy Sloma
Something as simple as currency exchange is a complete waste of time with this bank. Wait times are horrendous >20 minutes. You can't reach them directly via phone to see if they carry anything beyond the common 4 currencies. The general phone number transfers you to a general voicemail where you can't leave a message. Other banks pay a slightly less competitive exchange rate but will provide you with better service.
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July 2023 by D
The review average here on Google is legitimate. This branch has a lot of people working in it, but a maximum of two tellers at a time. Lineups of only six or seven people can last half an hour or longer. Nothing has changed in over three years. When there are only three total locations in all of Victoria, this is unacceptable. I'll be changing banks a.s.a.p.
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July 2023 by Rolling Rock
Sad excuse of a branch, went in and there were 2 tellers. Not 2 tellers working at the time; ONLY 2 teller/computers able to take in-person transactions.There were only 6 people in line, so I thought that ratio is not so bad-- biggest mistake of my life; I watched the person in front of me do a simple business deposit of ~3-5 cheques, and it took the teller 10 minutes to do it. He then deposited it in the wrong account; and it took another 10 minutes to finish that.When it came to me I needed to get access to online banking and reset my PIN; the teller took my ID and updated it without vocalizing what she was doing-- I am not even sure how she verified I was the right person as she just took my card and did not ask for my current PIN.She told me I could change my PIN there, so I felt comfortable depositing $1000. Later on, she told me I had to do it at the ATM.Went over there --- PIN EXPIRED; prompting me to go to the nearest HSBC branch-- back in the 30 minute line-up!!!. Amazing, stellar job guys; I was not able to change my PIN or get access to online banking; but the teller was more than happy to deposit cash into an account I learned too late that I have no access to.This is not O.K, and I want a response back for this miserable experience.
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November 2022 by byrne judy
This bank exhausts me. Nothing is simple. I feel like Sysiphus trying to roll a massive boulder uphill every time I go in there.Time to shop around.
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September 2022 by Hannah Nguyen
I Won't enter to this HSBC brand in this location again and, The teller name is Janice unhelpful and disrespectful to client.I have been waited for 40 minutes get to my turn and She couldn't wait for 1 minute to for me to show my account. She put closed sign on her table and asking another client come to her table. I went to next teller. JANICE she came over look at screen, I just deposit money to my account is easy job.
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February 2022 by Bil Hetherington
I had great service setting up online banking, updating my info and getting new bank card. No line up either.
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January 2022 by Arsen S
Painfully slow service on every visit. To do the sane transaction at other banks takes half the time. Time to close my accounts there for good...
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January 2022 by Kassandra S
If I could give this bank a 0 I would.I’ve been to the branch for the same issue twice now, and still don’t have it fixed. Sitting and waiting in hope this time, after no resolution both tries, as I need access to my account.
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November 2021 by Ian Kraft
Wait and wait and wait. Horrible counter service. Now I’m waiting to close my accounts. Ironically
