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January 2024 by Chris Henriksen
Great place, I would like to work there
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January 2024 by Deb
they have everything you need
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October 2023 by Mercedes Bourgaize
We recently purchased a frosted acrylic sheet from Industrial Plastics which was shaped to our specifications and to our complete satisfaction. We have shopped at Industrial Plastics a few times in the past, and are pleased with their products, speedy, efficient services, and prices. Their central location on Cloverdale is easy to reach and park. Their staff is courteous, competent and experienced. We highly recommend this store.
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October 2023 by Faye Thornton
One of my favorite stores cause we love projects!!
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September 2023 by Ray Tawd
Stepping into IP&P, I found myself in a strangely disconnected atmosphere, akin to a scene from a dystopian novel. The employees appeared visibly unhappy, their eyes reflecting a mix of confusion and frustration, which made my interactions uncomfortable. While the store offered a decent range of industrial products, the overall experience left me unsettled. I couldn't help but wonder if improvements in wages, employee training and morale could transform this place into a more welcoming destination for shoppers.
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August 2023 by Jolene
Went here for work supplies. The staff her was friendly helpful and had patience for my order. The only issue I had was I had to pay before I ordered my items.
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May 2023 by Mike Baker
This is a great place to get almost any 'plasticy' thing ... except anti-glare film, which was the reason for my vist. Hence only 4 out of 5 stars
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December 2022 by william davis
I wish to thank John at Industrial Plastics for his outstanding, "out of the box" service he recently provided me.Thank you John for your help.Bill Davis, A happy Industrial Plastics customer.
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December 2022 by Imperial Walker
UPDATE:Something has changed in recent months. While the rest of the store remains largely unchanged in terms of products, the 3D printing section has a noticeable decline. The best I can describe it is neglected.There seems to be issues with stock, organization, and knowledge. Perhaps they've changed their hours, but the staff that used to be knowledgeable seem to be absent and the few times I was in there recently there was no one available to answer my questions.I've unfortunately had to go back to ordering from Amazon because I can't find any of the things I need in IPP.Whatever is going on there, I hope they address it....I've always enjoyed dropping into IP&P for periodically for materials and supplies I need for various projects, but with their new commitment to 3D printing supplies I see myself making the trek in much more frequently.Having a local supplier of 3D printing supplies is a huge advantage and much nicer than having to constantly rely on online retailers. Being able to go in, see the options and get great advice is really convenient.I hope they continue to build their selection as I think it will help more people locally get into and feel comfortable with the hobby. Great decision to support this hobby by IP&P! Well done!
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October 2022 by Verminator151029
Recently, I was doing research on 3D printers on Reddit. Someone mentioned that Industrial Plastics and Paints had some of the best prices on 3D printers and filament.So off I went to Victoria. And boy, am I glad I went in! I lucked out by getting Travis as my first point of contact. To say that he is passionate about all things related to 3D printing would be and understatement! I learned more from him in the next 30 minutes than I had ever known about anything to do with 3D printing. He didn't try to sell me anything, but he answered every question I threw at him. During this time, another employee, Christopher, showed up and was equally as passionate about 3D printing and offered even additional helpful information. It was absolutely excellent that I was able to talk to two people who have actually used and own the products that they sell, and in the case of Christopher, he had actually used all the different brands of filament that I was looking at potentially buying once I selected a 3D printer. Between the two of them, they laid to rest a lot of hesitation and uncertainty that I had, especially surrounding different makes and brands of 3D printers and filament and how they would perform.I left and returned home and did some more research and compared prices with other Canadian vendors and I was pleased to discover that Industrial Plastics and Paints had some of the best prices in all of Canada, they had everything that I wanted in stock now, and perhaps even better, is it was one of the few local businesses that were being competitive and I was glad to give them my business because of that competitiveness.In today's world where everyone seems to promote buying local to support our own communities and the local people who live in them with us, it's all very nice and virtuous to say this, but if the local business is going to charge you more than where you can get the same identical thing somewhere else, then the wheels fall off that idea pretty fast. Very few local businesses are competitive, and this is why most of them end up failing. Being loyal to your local community businesses only goes so far and it usually ends when you have to pay more. So I was very pleased and happy to find this truly local family run store, that's been around literally since the end of WWII in Victoria, has probably the biggest and best selection on the Island of 3D printers (and resin 3D printers too), a huge selection of different types, brands and colors of filament, and a great selection of accessories and PARTS for the printers they sell, AND all this at probably the best prices in Canada! #TAKEMYMONEY !!!!I ended up buying the 3D printer I wanted at the Victoria Industrial Plastics and Paints, and it was the best price I could find anywhere in Canada. I brought it home the same day, and have since returned twice since then to buy decently priced filament (I now have 14 rolls of 1kg filament, in 14 different colors from 4 different brands). So all in all an absolute excellent store with excellent staff and an excellent customer experience and excellent pricing! As long as they keep it up and don't get greedy by jacking up prices, or hiring staff who say, 'I think" instead of actually KNOWING what they are talking about, they are my go-to store from now on!!Sadly during my most recent visit, Travis has been shipped off the the Kelowna Industrial Plastics and Paints to get their 3D printing department in order, so Kelowna you too will soon have one of the best 3D printing and accessories stores in the entire Okanagan!! And Christopher has also departed recently as well to places unknown. A massive loss of knowledge and experience for sure, but hopefully they will be replaced by newcomers who will be as knowledgeable and as pationate as Travis and Christopher were.
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October 2022 by Lorelei McCormack
Great service, knowledgeable, easy to understand and welcoming.Came in for a resin printer after seeing the booth at ComicCon and Chris was super on top of it getting me kitted out with everything I need for a rock solid price.Easy reccomendation for 3d printing and other larger craft projects.
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September 2022 by Aaron La Flam
Overall I was quite satisfied with my purchase and experience with Industrial Paints and Plastics with one issue I will address on Monday when they are open for business next. I called for a price quote on three items, five US Gallons of unwaxed polyester resin, 20 yards x 50" of 1 1/2 Oz glass mat and 1 liter of Methyl Ethyl Ketone Peroxide. The prices were as expected with one exception however I didn't notice until more than an hour past closing time. They charged me twice the price I was quoted only one day prior. Depending on the outcome of my issue I will adjust the number of stars to reflect the situation in it's entirety.
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August 2022 by Dave S
Helpful staff who are very knowledgeable about thier products and applications. They have a much bigger range and selection than I was expecting. I went in looking for sheet, rod and composites, but also found many tools and other useful items.
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June 2022 by C
I told the girl upstairs (who sighs and puffs repeatedly at every turn as though all the customers are inconveniencing her) that I needed a window film which would be a “privacy” or “block-out” so that people on the outside (outdoors) can’t see in, but would still allow us to see out of our office. *I fully understood that this could not be achieved at night, as the interior lights are now brighter than outside light. I was shown one particular film and was told that this would do the job. I expressed concern in the store that the sample pieces didn’t seem to block out very much at all and looked very translucent, but I was assured that it only seemed that way because of the even light source within the store.I purchased the product and installed it on the inside of one of the two the windows (as installing it on the outside gives it a shorter life span). Much to my shock & surprise, it didn’t block the view from the outside at all, it merely provided a very slight tint (yes, during the day), even with the interior lights off.I returned to the store only to have her and “Chris” to be completely defensive, rigid and unwilling to offer any level of refund, even though I had been painfully clear on what I was wanting to achieve with this film. Chris asked me if I had installed it on the inside or outside, and when I said “inside”, he said that was the whole problem (even though the girl upstairs said that inside installation was fine). So I went back home and installed a scrap piece on the outside of the remaining pane, and it was exactly the same, no different at all from the piece installed on the inside. Just a slight tint, but still fully able to see through to the inside.These people do not seem to understand the concept of customer service, as this Google review will cost them a lot more than admitting their error. I ran my own business for 30 years, and found this transaction to be very poor and unprofessional.
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June 2022 by Eric Oosenbrug
Kind, knowledgeable, and humorful staff. Excellent range of products. Superior service. And 3D printers!
