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December 2023 by ben dover
Zac was fantastic, he even found the boot I wanted from another store and ordered it to my house.Thank you, Zac!
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November 2023 by Nicola Swan
Exemplary customer service! I needed to exchange my boots a few times to get the size right and Zach and team were absolutely fantastic!
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May 2023 by David Aguilar
Only place that offered the Khaki all terrain Crocs! So excited to get them delivered !
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January 2023 by Sandra Feltham
I bought some socks for a Christmas stocking. The woman was very helpful during the sale (a few days before Christmas). However, when I came to return them right after Christmas, I was told they don’t normally return socks. They were clearly not worn as the plastic thingy was still through all the socks and there is no way to put them on with that still through them. She tried hard to sell me something else, but when I said I prefer my daughter to pick out the replacement, she begrudgingly said they’d make an exception.After she did the return, I suggested that they let people know about the return policy when they are helping a person find something, particularly when you know it’s a gift. Her response was that it was on the receipt. I pointed out that you don’t get a receipt til after you buy something, and that they should tell people when they are deciding whether or not to make a purchase. Anyways, she is definitely not customer service oriented (just sales oriented). I will avoid shopping here in the future.
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November 2022 by Ella Einarson
Great Store. Came in looking for socks and was helped instantly. Gwen was very helpful and even showed me a length that would look good with the shoes I wear on a regular basis. Best customer service I've had in a long time. well done
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November 2022 by Ella
Great Store. Came in looking for socks and was helped instantly. Gwen was very helpful and even showed me a length that would look good with the shoes I wear on a regular basis. Best customer service I've had in a long time. well done
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March 2022 by Zac Loof
Janet’s customer service was outstanding! She greeted me and made me feel welcome the second I walked in, then helped me pick the perfect pair of shoes. Will be back for my next pair of vans.
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February 2022 by Hannah Johnston
I had amazing experience tonight with Janet!! She deserves a huge thank you!! She was so friendly and engaged in conversation! I wanted rose docs, they didn’t have my size but she said they could order them in and she showed me a pair of rose vans that they had in my size and even laced them for me! And also got a pair of red docs!! :) thank you Janet!
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February 2022 by Mary Parkinson
Ryan is the bomb diggity.Tired mom of an awesomesauce 8-month-old - walked my little one and self into this location and found a perfect pair of Vans for baby...and Ryan was sure to match me up with the same adult pair, with well-needed confidence to pull off the swaggy leopard.He had us in and out in maybe 5 minutes and was a super kind, hilarious and excellent salesperson!We will be back for all our shoe needs just to see him and have his excellent help...Hunter was a pleasant gem to meet too!See y'all soon!Mary & Rose
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February 2021 by bek Kendrick
Awesome manager working here, don't know his name but him and the other girl working there completelly helpful today in finding me the exact kind of sandals I needed. I'm an alternative looking person with lots of strange piercings and it was a very comfortable shopping experience for me being here top notch people <3
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February 2021 by Carlos Caraveo
I went tp this store at Mayfair Mall today and saw a Levi's boot for $14.99. I went inside the store and asked one employee to check the price for me and she said it was wrong and immediately cut the price tag from the shoe. I said she had to honour it as it was advertised but she said no. However, I asked to check with the manager and he agreed with me.Unfortunately, she said that was the only pair left and asked me if still want it to buy it. I asked my kid to try it on and it fit well. So when I was ready to pay, she went at the back and said she couldn't find the other shoe. The poor girl even tried to explain that the other shoe was perhaps damaged and that's why they were selling only one shoe for $14.99. :)Journeys - If you make a mistake, take responsibility for it and don't make your employees come up with ridiculous excuses and lie to the customers. What a joke!