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September 2023 by MARINA LAIS DALL'ANEZE
Great clothes, great prices, and the customer service was amazing!
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June 2023 by Gopika Gopi
Me and my friend visited the Laura uptown yesterday, we were searching for something really particular, Samin helped us to find the perfect outfit for me and my friend. She was really professional, friendly and kind. She always had her beautiful smile in her face eventhough we giving her so many questions. Thank you so much Samin for all your help and advice. And really appreciate LAURA CANADA for there amazing employees ?
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June 2023 by Tabitha Miner-Brown
The staff are super friendly and were very helpful in finding me a prom dress that would suit my body type!Thanks again!
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March 2023 by Gurpreet Hundle
Very helpful staff. Great selection in the store and online. Amazing experience. I highly recommend.
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March 2023 by Lynn Ritchie
All around amazing experience. I am a full figured woman (size 18ish) and there are plenty of options here for business wear. The clothes are well made and yes, a bit pricey, but when it comes to business clothes, you get what you pay for. All of the staff were absolutely brilliant, but Victoria went out of her way to make my experience (and my friend's) feel comfortable, beautiful, and heard - no matter your size. Excellent all around and I will definitely be back!
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November 2022 by Sandra Witt
The staff at this store offer exceptional customer service. Charlie is just a superstar. She went above and beyond in delivering my clothes. I can’t thank her enough.
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November 2022 by Michelle Grabowski
I went in to try a dress in the Uptown mall which I saw online for 222 on sale. The staff said she would order it to the store for me no need to order online.2 weeks later I get a call "Sorry this dress is now sold out." I should have just ordered online from the start and not have taken her advice. Just unbelievable. I needed the outfit for a xmas party.
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November 2022 by Britt Smith
Update March 12th: I have contacted the company using the contact info below. They remain unwilling to resolve or rectify the $25 overcharge in any way. Review stands as written above- terrible non-existent customer service.Summary: Only shop here if you would like to be charged prices 20% extra above the advertised ticket price and receive ZERO customer support from the main office. TRIPLE check your bill before you pay if by some crazy change you do decide to shop here as they will not fix their keying errors afterwards. I recommend you save yourself the headache, don't throw your money away and shop elsewhere!Review-Terrible! I drove the 2 hour ound trip to come to this store on a " 20% off already marked down items sale day" to purchase a dress. The dress was listed at a sale price of 104$ plus tax on the tag of the item in store as well as online. I confirmed the price and sale with the clerks who excitedly confirmed that I would be receiving an extra 20% off the $104 upon purchase today.UPON leaving the store I noted I had been overcharged at 129.99$ plus tax rather than the listed $104. I was overcharged 25$ and did not receive the advertised extra 20% off.I contacted headquarters figuring it must be a simple keying error that they would fix- INSTEAD THEY stated they would NOT honor their own price and would not "do a price adjustment " (their words not mine) per policy as the item was already marked down?!?!I replied that I was not looking for a 'price adjustment' rather I WAS LOOKING TO BE CHARGED THE ACTUAL PRICE OF THE ITEM ON THE TAG ON EXACT DAY I PURCHASED IT and asked to be refunded the amount I was overcharged. Rather than fix their cashiers mistake the company will not respond or correct THEIR error. I will no longer shop here and can not recommend it to anyone.
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November 2021 by Hug 23
Charlie goes above and beyond with her customers, making them feel special or me at least! She got me into warm colors and made my clothing shopping fun and easy!
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November 2020 by Helen Edley
I was so happy to see this new store at Uptown as I have been a Laura shopper for decades, first in Ottawa and then downtown Victoria. I went in, saw a dress I liked, tried it on, and bought it. Hubby barely had time to blink before I was back out again with my Laura bag. We didn't have much time as we had to get back to the car that was charging.
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November 2020 by Elisabeth Engert
I love the flexibility of booking a private shopping appointment. I did this in September and with Shannon's expertise and knowledge I was able to put together my Fall wardrobe without any stress. Shannon made the whole experience FUN!! I get so many compliments when I wear the clothes she picked for me. I highly recommend you book an appointment!A month later I went back for my winter coat and again Shannon helped me out. From now on I'm just going to let her pick all my clothes....LOL!!
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November 2019 by Ally Campbell
I am not sure why the star ratings are so low for such a wonderful shop! The ladies working there are always willing to help (if help is needed!) I never feel bothered of pressured into purchasing anything, and they are always willing to order anything into the store if needed. As a frequent shopper of Laura (especially this location) I am a very happy customer and I will keep coming back. I love the clothing, style, comfort and quality.
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November 2019 by Pamela OConnell
I have been told by several friends that the new Laura location was poor and poor customer service but I had to find out for myself, I have just come out of the Victoria Laura store very upset, I was in the store for approx 20 minutes. 2 female sales staff leaning on the counter chatting away. The store was empty I walked around the store twice and was not acknowledged in any way or asked if I need help.I shopped at the old store on a regular basis and always spent a lot if money. Now I have to shop online because the selection of plus sizes are minimal and the service is very poor.came away with a bad taste. I hope this helps other customers. Shop somewhere else. They obviously don't need the business.
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November 2018 by Tom Kile
Women's clothes
