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November 2023 by Melanie Erichsen
Lovely shop and lovely gals working there. Enjoyed the change roomsThe seamstress was the best part. Very professional and knowledgeable.
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November 2023 by Sarah Hunter
Had a really wonderful experience with Becca the other day. She went the extra mile to help me out. One of the best customer service interactions I’ve had in along time! This is the store to go to!
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September 2023 by Sandra M
Staff is super friendly and inviting, even four legged friends invited in.Great selection for all, nice variety of sizes. Fitting rooms accessible.Over all great experience!
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September 2023 by Lindsay F
Kelsey is just amazing! Had a great experience with her when exchanging an item. She was so kind, bubbly, and overall super sweet and understanding of my situation. She is a great representation of Lululemon and that location is very lucky to have her!
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July 2023 by Chelsea Lee
A pretty small lulu store. They do have almost all the styles but I would go to bigger cities in Canada for wider variety like in downtown Vancouver.I do also think the customer service is not the best. While they’re polite, I didn’t feel the friendliness. Only one staff member had a genuine helpful attitude. I noticed that the only other recent and negative review is from an Asian and I can’t help but feel the paranoia about their change in attitudes towards East Asians. Didn’t feel this at other lululemon stores in Vancouver and several locations in the US, so this is worth calling out.
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June 2023 by Janice Lawson
Yes... nice products, good service. Recommend!
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June 2023 by Queen A.
Friendliness of staff is seriously lacking. Lululemon stores have a reputation of being very unwelcoming and unfriendly but wow! I just thought it was a rumor, well... the rumor is true. Back to Athleta I go.
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February 2023 by john flett
I was told I can return my pants within 30 days. I came back the following weekend and they told me I couldn't because I washed them, I wish I had this knowledge before spending a ridiculous amount on them.
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January 2023 by Brian
Best store in Victoria for athletic gear. Big shoutout to Austin who works here. This guy knows the entire store and clothing lineups inside and out! You just tell him what you are looking for it and he can make great recommendations, and if they don’t have it in the store he can help you order it right to your house. Very knowledgeable guy! Really made my Shopping experience next level.
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December 2022 by Hannah Nixon
I had the best experience with Chloe today! She went above & beyond making sure I could get my order, and was super lovely and understanding! Thank you so much Chloe!
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November 2022 by Nicole Adams
Disappointed the discount for health care workers was discontinued. It feels a little exclusive to only offer to nurses and doctors. I also felt my experience in shop (when inquiring about the discount ) was met with a flippant and rude response. Health care assistants and other facility staff work hard, earn less and also appreciate wearing comfortable Lululemon clothing to work as were often running off of our feet sweating during a shift.
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September 2022 by A RYN
Amazing customer service and staff are kind and helpful. They don’t have a wide range of collection because the store is smaller. Still prefer it over the Mayfair location which charges for bags now.
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August 2022 by ella larsen !
There is a lot to say about lululemon and their high prices, but I would say you pay for the quality of the clothing items. $80 leggings have lasted me around 2-3 years without a single rip. People at this location are very nice and I really appreciate their help when I was looking for things in-store.
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July 2022 by Betty Xing
This store is way smaller than other lululemon stores. Given its downtown location, it’s understandable. The store carries a good range of new items but not very complete in terms of colour of regular models. I guess it’s good that they hold return to a high standard, but if you are on the other side finding yourself not fitting into a piece of garment after you wear it for a minute at your intended activity, then you may have a hard time returning. Thankfully I shop at larger lulu stores back in Ontario and have had good luck shopping online. Otherwise relying on this local store would be a nightmare. The staff I encountered today is terrible in assuming the worst of their customers. If you can’t trust your customers, you might just not trust them in supporting your business altogether
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June 2022 by Edith Wang
It was my first time going to Lulu, and I was totally not sure about the size and styles… but girls working there were so helpful and knowledgeable. I just told her what kinds of leggings I am looking for, and she introduces couple styles similar to what I want. I ended up getting a few of them since I was really happy I decided to go this particular location with their amazing service.