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February 2024 by Reider S
Efficient and excellent service you get what you pay for coming by.
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February 2024 by Jiggly John
First time getting my oil changed in Victoria and I gotta say, I am impressed with the service, care, and skillsets each of these guys have! Provided genuine tests for my vehicle and as a bonus offers their clients complimentary bevies if needed! Great group of guys!
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February 2024 by Jo Anderssen
Great experience, Mike was a huge help. He was friendly and got me through quickly.
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February 2024 by elizabeth weir
Great experience as always! Well priced and good service!
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January 2024 by Heather “Heather Eye” Eye
I have been going to Mr. Lube since I bought my car last year. I brought it into this location in Victoria last time and they told me everything was fine.. but todat I come into a different location and the manager comes over and apologized cuz he can clearly see on the records that I've gone to Mr. Lube before and tells me that they missed changing out the coolant and it is terrible. It is dark brown light coffee and testing with the acidity of vinegar and could not have gotten this bad in the short period of time since my last oil change. I know a little bit about vehicles so I'm aware of the repercussions of them not telling me that my coolant was dirty and needed to be changed. Whether or not it's discolored. They could at least test the acidity and it certainly wouldn't have tested fine. Just a couple months ago. I phoned the manager Chris to let him know that this was the case and that he maybe needed to talk to some of his guys to make sure that they were aware they need to tell the customer everything and let the customer decide what they want to do with that information. And Chris decided to gaslight me, and he was not taking any of my concerns seriously and then had the audacity to try to tell me it's ok if the coolant looks like coffee and tests like balsamic vinegar. Lol. I did not feel like he addressed my concerns seriously and I did not feel like he was being up front with me. His employees are doing sub-par work and he is defending it rather than addressing it or retraining his employees to provide a better service.I do not recommend going to this branch. If you are going to go to a mr. Lube I would highly suggest going to any other one other than this one because the manager at this branch is clearly not concerned was the quality of workmanship his shop is putting out.
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January 2024 by Cam Tait
Keep driving, Go to the Mr. Lube in Colwood. Overall, night and day difference in customer service.
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January 2024 by laura Moreau
Went in just before close with a flat. They fixed me up and had me on my way quickly. Customer service was phenomenal from Spencer, Craig and the tech whose name I did not get.
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January 2024 by Savneet Dhaliwal
I went for my first oil change for my new car Gersh was the guy who worked on it and he was really helpful he didn’t overcharge me like other mr lubes around Canada do
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January 2024 by Laura Miles
Just wanted to write a review to give Frances (the "Lot Guy") a shout out. I was there recently and it seemed busier than usual. Frances was receiving requests from multiple co-workers and clearly had competing priorities, but still ensured he checked my tires as he had noticed one of them was low. The main employee helping me was rushing me out when the oil change was complete, and didn't seem to want to do any further work. Thankfully Frances still took the time to check the tires and alert me that the pressure was extremely low. After advocating for myself to the main employee to check the tire, he let me know there was a hole in it and asked if I wanted it fixed, but seemed like he was hoping I would say no.Having had 2 tires pop on me in the past, and it being a source of anxiety while driving for me, it was essential for me to have this checked and repaired. I understand it was busy but I would hope customer satisfaction, and safety in this case, is a priority - which it did not seem to be from the main employee, but it did from Frances. I appreciate the successful repair but more so Frances' concern that likely saved me from a lot of trouble in the future. Thank you Frances!
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January 2024 by Carmen Matthews
Friendly, knowledgeable staff. Fast service. Free tire rotation with your tire purchase.
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January 2024 by Celestin Gahaya
Had a flat tire and they fixed it without having to get an appointment.
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January 2024 by Shai Yong
I went in for an oil change and the Technican working on my Jeep, I believe Chris is his name...SUPER honest, told me that I really did not need one and that is was too soon for one. He also helped me with another engine issue I was having....thank you so much for being honest, not everyone is!Will definitely be using this place rather than the lot I bought my Jeep from for my oil changes :)
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December 2023 by Pacifica Real Estate Inc
Very knowledgeable and efficient. Quick turnaround times and you can show up there when you happen to have a chunk of time available in your schedule. No appointment necessary. They also check battery, fluids, tires, and lights.
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November 2023 by Brandon C
Had to wait almost an hour behind one car to get one of my tires fixed, but they did a good job in the end, so it's all good. Was offered coffee/water well waiting in line, and they gave my windows a clean which was nice. A lot of the staff are pretty young, but I felt comfortable with them working on my car!
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October 2023 by David Kay
First time there. I went there to get a flat fixed and ended up getting an oil and air filter because their crew was so present and helpful. Kind of knew it was going to be a good experience when I was offered coffee or water while I waited in line. In addition they cleaned my window and lubricated my door hinges. this is some top quality customer service. I'll be back!Services: Air & cabin filter replacement
