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January 2024 by Dylan Jones
Have large feet(size 14W), so finding shoes is always a nightmare. Wayne helped me check out some solid options and gave me a 3D scan to see which would be best. Bought several pairs and will be back for sure! 10/10 service and large size options!
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November 2023 by Lucky Budd
I came in with my son who doesn’t love buying shoes. I had a great sales rep named Issy who was very patient, positive and laughed through it with us. After trying on 9 pairs, we walked out very happy. Thanks Issy, we will be back! Great shoes!
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November 2023 by Janet Sutherland
Harlow gave exceptional service with great insight on a multi-issue medical foot problem. They were friendly, well-informed and supportive for what has been a difficult hunt for the necessary shoes.Left with a pair that seems to be working in a colour that is perfect.Thanks Harlow!
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November 2023 by Real Luck
I have been buying shoes for myself and my grandson from Karen for several years. She gives the best service going above and beyond to make sure we get really comfortable, appropriate shoes and we couldn’t be happier! Thanks, Karen!
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September 2023 by Ray Larson
Fabulous customer service from Karen today! Thank you for finding me the Minimus TR in my size and colour and then tracking me down right away.
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September 2023 by Angel Kinzig
Excellent staff & fun getting 3D feet assessment! New shoes for the win!
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August 2023 by Bruce Cornwall
Thanks to Justin for helping an old guy hobbling due to plantars faciatis. He expertly guided me into the right shoes and right orthotics. Patient and professional help helped me out of pain and into a normal gait again. Cheers Justin!
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July 2023 by hambone
Super friendly employees! Helped me find the perfect pair of shoes, had a great shopping experience overall!! Highly recommend stopping here if you're looking for a new pair of shoes!
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July 2023 by Voyager [*]
Friendly and professional staff. Great selection, reasonable prices for great products provided by New Balance.
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June 2023 by Valya Kolisnyk
Yesterday I came to your store, and when I came in there were no customers inside. I went to the cash register and asked for help because I knew what model of sneakers I was looking for. The girl consultant's expression was unfriendly. She brought me the wrong color of the two models of sneakers I asked for. She looked down on me and didn't try to help me, as if she was waiting for me to leave. I put the shoes in the boxes I had measured and wished her a good day and thanked her. I heard nothing in return. I'd rather go to Vancouver to buy new sneakers, even though I could have bought them from you.++ I want to add to my review. I was contacted by the store employee Artem. He offered to help and apologized for the situation, even though he had nothing to do with it. I came back to the store and he kindly helped me with the choice of shoes. I was satisfied and went home with my new sneakers. Conclusion - if I come to your store, it will be only to Artem for normal service, thank you!
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May 2023 by Rachael Bourbeau
I decided to bite the bullet on the 574 shoes I've been eyeing for weeks. I was excited to be able to go into New Balance in person and be able to walk out with my shiny new shoes.When I walked in, no one acknowledged that I had walked in. There was an employee right by the door helping a customer, and then an employee at the desk. There seemed to be 2 other employees doing some general maintenance, but not on the floor. I picked the colour I wanted pretty quickly and walked over to the employee standing near the other customer as it appeared he was the only one working the floor. I waited. And waited. He was standing watching the other customer try on shoe after shoe, and wasn't leaving her side. After a good several minutes he walked over to me, didn't say anything, I asked for my size and sat down. When he came out, he said he only had a size down, didn't offer to pull any other colours or styles, and walked back to the other customer.I wanted to try on another colour in a size up so I went to look for the sales associate but he was behind the counter with another sales person. At this point I was the only customer in the store and I felt I was being blatantly ignored. I stood by the shoes, I wandered around, I tried to make eye contact, I approached 2 sales associates who seemingly looked right through me or would turn the other way as I approached. Finally after another several minutes another customer came in, and was helped immediately. They checked his size, pulled multiple styles and colours for him. I was standing right beside the other customer, trying to verbally engage with the sales associate, when they helped him instead of me. They didn't say a word to me. I ended up leaving, with no one saying anything.I felt completely invisible, and embarrassed. I don't want to make bold claims or assumptions, but I think I received poor service due to my body shape and size. The customers who were helped promptly and were given a lot of attention were athletically built. As we left, my husband joked we could have stolen those shoes and none of the staff would have even noticed. The fact I was there for 15 minutes, tried on 1 pair of shoes, and only had 6 words said to me by 1 staff member is pretty bad service, at best.I won't be coming back to this store, and I won't be supporting New Balance in the future.
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May 2023 by Kayla Marie
I had a great experience! Katie helped me find the perfect shoes for me and my sister! She was super nice and gave great advice!
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May 2023 by Daegan Noel (Nagead-Pwns)
Fast, courteous, knowledgeable staff and a wide selection of athletic footwear. If you're looking to walk or run comfortably this is tye place to shop.
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April 2023 by alvin zhao
I've been looking for the New Balance 442 Team Pro 2e soccer cleats and couldn't find them in any soccer stores, but when I checked with New Balance Victoria, one of their sales representatives Kieran ordered pairs in both size 9 and 9.5 to bring into their store so that I could try them both out and see which size would fit me best, with no obligation to buy. I really appreciate this effort and superb customer service.Edit*: I went to try on the cleats and found out that they were too small even at 9.5. Eli was very helpful and ordered in the size 10s, and after returning to try them on I was happy to complete the purchase. A great shopping experience!
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March 2023 by Paul Arnold-Schutta
I bought 3 pairs of shoes from New Balance. Wasn’t my intention when I walked in. But my foot issues were superbly addressed by their quality 3D foot scan, products, and the outstanding service from Becca.
